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G2G EXTREME TECH

Computer store · Harker Heights, TX · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%90+25.4Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 65%
4.9 ★★★★★ 132 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
May 2026latest review

G2G EXTREME TECH at a glance

Google reviewers rate G2G Extreme Tech 4.9 out of 5 based on 132 reviews, with the owner responding to 14 percent of them. Customers frequently highlight the shop's punctuality, transparent pricing, and willingness to provide free diagnostics or minor repairs alongside custom PC builds and hardware troubleshooting. While most praise the staff's knowledge and friendly communication, low-star reviews cite instances of diagnostic fees being charged without repairs or perceived dismissiveness regarding specific budget constraints.

  • Google rating: 4.9 out of 5 from 132 reviews (98% five-star).
  • Reviews on this page: 132 Google reviews (123 with written comments, 36 with photos).
  • Owner responses: the business replied to 14% of reviews.
  • Most recent review: May 15, 2026.
  • Service: Computer Repair Service serving Harker Heights, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other computer repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction92Reliability90Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 92 (median 91)Reliability: 90 (median 86)Momentum: 100 (median 100)Replies to reviews: 100 (median 85)
G2G EXTREME TECHComputer Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.G2G EXTREME TECH: 92/100 on this factor. Category median: 91.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.G2G EXTREME TECH: 90/100 on this factor. Category median: 86.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.G2G EXTREME TECH: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.G2G EXTREME TECH: 100/100 on this factor. Category median: 85.A
100

Bar = this company · dark tick = category median.

Star ratings

132 Google reviews we collected

  • 5 stars12998%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 123 written reviews

  • Praise19296%
  • Complaints74%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5628%
  • Would recommend3819%
  • Quality & results2814%
  • Price & value2714%
  • Speed & response2513%
  • Honesty & trust137%
  • Communication126%

What customers talk about

We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Overall, they’re trustworthy, helpful, and deliver great quality.”
  • “I definitely recommend them if you’re thinking about getting a new PC or upgrading your current one.”
    “Would not recommend this place to anyone they laughed in my face on the phone when I said I was looking for a pc that I could stream and play the game…”
  • “” I even ask them straight up if I’m getting a fair deal or being overcharged, and they’ve always said absolutely not—that it’s top-notch.”
    “Brought my PC in a few months ago for a CPU update, these guys found other things messed up with it and fixed them all!”
  • “They stayed within my Budget and kept it Affordable!”
  • “I brought in my gaming laptop cause it was loud, and they were able to diagnose it and order the part to fix the issue fast.”
  • “I honestly don’t know much about PCs, so I just tell them what games I play and ask them to make something better than my last build (even though I us…”
  • “Went into G2G and explained the problem (I believed I might have gotten a bad SSD) - they let me know the estimate is free, and they would let me know…”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Needed a motherboard socket cover and they gave me one free of charge. Looks like an awesome shop, I’ll definitely be going there to build my next computer!

Ariana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

A while back I came into this place with a list of specifications, and they helped me get my perfect pc. They worked well with my budget and schedule, and when there were issues, they helped me out every time I came in. It seems I had forgotten to leave a review then, so I’m leaving another now. And the computer is still going strong!

CatherineLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These guys know their business well. I had an unknown issue and they solved it and made the computer even better. Thanks so much for an excellent experience. This IS the place to go, to get the help you need. 10 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Fax1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very straight forward with what was going on with my system and had a great interaction. Definitely would recommend 👍🏼

Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service! I brought in my gaming laptop cause it was loud, and they were able to diagnose it and order the part to fix the issue fast. Once the part came in, they installed the new fan within a day. My laptop sounds amazing, it’s never been so quiet. Absolutely recommend them and will go back again!

Johnny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I came in the other day probably had the best service I’ve had anywhere in general let alone a computer store. They will take care of everything you need and will talk with you about what you should probably use to upgrade your computer. I came in to buy a cpu cooler and they installed it in like 10 minutes and ran…

Photos

Customer reviews

4.9 ★★★★★ 132 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chris Murphy3 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed a motherboard socket cover and they gave me one free of charge. Looks like an awesome shop, I’ll definitely be going there to build my next computer!

Chelsey “SnugglyxKitten” Chelsey8 reviewsTotal number of Google reviews Chelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had them build 3 PCs for me over time, and every experience has been great. I honestly don’t know much about PCs, so I just tell them what games I play and ask them to make something better than my last build (even though I usually didn’t need an upgrade—I’ve just accidentally broken my old ones 😅). Every time, I run the build by my friends who do know a lot about PCs, and they always get jealous and say my setup is “goated.” I even ask them straight up if I’m getting a fair deal or being overcharged, and they’ve always said absolutely not—that it’s top-notch. My PCs have always run really well, and the one time I had an issue (it ended up being VR-related), they had me bring it in and helped fix everything without a problem. Overall, they’re trustworthy, helpful, and deliver great quality. I definitely recommend them if you’re thinking about getting a new PC or upgrading your current one. (AI helped me type this because Englishing and making sense is crazy for me so they fixed my og statement ^.^)

Deaante6 reviewsTotal number of Google reviews Deaante has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

savedmy build with a aprt I was missing. 10/10 quick and easy would recommend.

Ariana Bell4 reviewsTotal number of Google reviews Ariana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A while back I came into this place with a list of specifications, and they helped me get my perfect pc. They worked well with my budget and schedule, and when there were issues, they helped me out every time I came in. It seems I had forgotten to leave a review then, so I’m leaving another now. And the computer is still going strong!

Catherine McCullumLocal Guide · 19 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys know their business well. I had an unknown issue and they solved it and made the computer even better. Thanks so much for an excellent experience. This IS the place to go, to get the help you need. 10 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Fax Sharpens1 reviewTotal number of Google reviews Fax has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very straight forward with what was going on with my system and had a great interaction. Definitely would recommend 👍🏼

Thomas P. Shields3 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service! I brought in my gaming laptop cause it was loud, and they were able to diagnose it and order the part to fix the issue fast. Once the part came in, they installed the new fan within a day. My laptop sounds amazing, it’s never been so quiet. Absolutely recommend them and will go back again!

Johnny Wilkey1 reviewTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came in the other day probably had the best service I’ve had anywhere in general let alone a computer store. They will take care of everything you need and will talk with you about what you should probably use to upgrade your computer. I came in to buy a cpu cooler and they installed it in like 10 minutes and ran a diagnostics on my computer for free. God bless these people 🙏🏼🙏🏼

Lebron James3 reviewsTotal number of Google reviews Lebron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the greatest computer store of all time.

John Whitmire12 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gave these guys a budget and they upgraded my PC PERFECTLY! Plays everything I need it to at a great FPS. Went from 20-25 FPS on Rivals to 120 on 3k resolution 🫡 10/10 Would Recommend!

G2G EXTREME TECH on Google Maps →

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