Landscape designer · Sugar Land, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty20−8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 131 gardenersiPosition by Experts Score among all companies we track in this category. · better than 42%
4.7★★★★★100 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Garden Guy 4.7/5 based on 100 reviews, noting the owner responds to all feedback. Customers frequently praise the team for providing quick, knowledgeable, and free advice on local plant care via social media, as well as for punctual and courteous on-site landscaping services. However, several low-star reviews criticize the company for slow communication regarding estimates and difficulty resolving post-installation plant issues under the replacement guarantee.
Google rating: 4.7 out of 5 from 100 reviews (91% five-star).
Reviews on this page: 100 Google reviews (90 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 29, 2026.
Service: Gardener serving Sugar Land, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other gardeners
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Garden GuyGardeners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Garden Guy: 87/100 on this factor. Category median: 85.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Garden Guy: 81/100 on this factor. Category median: 84.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Garden Guy: 20/100 on this factor. Category median: 94.D
20
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Garden Guy: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Garden Guy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Garden Guy: 100/100 on this factor. Category median: 41.A
100
Bar = this company · dark tick = category median.
Star ratings
100 Google reviews we collected
4.7of 5
5 stars9191%
4 stars22%
3 stars00%
2 stars22%
1 star55%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
90%praise
Praise10790%
Complaints1210%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1958%
Reasonable1133%
Overpriced00%
Not sure39%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3328%
Speed & response3025%
Quality & results1916%
Would recommend1311%
Communication108%
Price & value98%
Honesty & trust54%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Two helpful answers to two horrible problems: how to get rid of 'nutgrass' (a sedge) and how to get rid of peppervine (stump killer).”
“He has been quick to answer my questions and is super knowledgeable on what, and what not, to use and the timing to do it in.”
“So impressed with the work ethic and attention to detail while scraping and replacing my lawn and adding life and color to my beds.”
“Worst possible customer service.”
“I would recommend the Garden Guy to anyone who is looking!”
“Excellent communicator, knowledgeable, and very helpful within the community.”
“Installed exactly what I asked for in a timely fashion and at a reasonable price!”
“Inquired online on their website about estimates for Spring projects.”
“Love that you get honest down to earth answers for all your lawn and garden questions.”
“Let that sink in folks and do not hire this fraudulent garden company.”
People customers mention
Todd17 reviews
Sabrina11 reviews
Houston5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Garden Guy for 8 kinds of job. Pick one to see what they paid and said.
CarolynLocal Guide · 114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Two helpful answers to two horrible problems: how to get rid of 'nutgrass' (a sedge) and how to get rid of peppervine (stump killer). Both of these are a continual 'fight' in our yard and flower beds. Now I know exactly what product to purchase and (hopefully) eliminate them.
Jennifer6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They are awesome! I spent $$ on a David Austin rose and one other and wanted to know the best way to plant them before I just dug a hold and stuck them in or overdosed them with fertilizer and tried to kill these expensive plants. They gave me personalized info and told me exactly what to do and where to get the one…
MelLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Thanks to the Garden Guy's posts and answered questions, I finally feel confident about taking care of my lawn! He has been quick to answer my questions and is super knowledgeable on what, and what not, to use and the timing to do it in. I'm thankful to have an expert that doesn't mind sharing his knowledge!
Gemma11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Todd and Sabrina share SO much good information on their Facebook posts! I really enjoy following them!
Great priceService not listed
Eleanor3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
So nice to be able to get answers to your garden questions from a knowledgeable and great guy!!!
Reasonable priceLandscape design construction
SusanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The Garden Guy team are very knowledgeable, helpful and friendly. I cannot recommend the “Garden Guy” Facebook site enough and encourage you to follow them for Houston specific expertise in all things gardening! Keep up the great work! Thanks for all of your valuable insight and support!
Two helpful answers to two horrible problems: how to get rid of 'nutgrass' (a sedge) and how to get rid of peppervine (stump killer). Both of these are a continual 'fight' in our yard and flower beds. Now I know exactly what product to purchase and (hopefully) eliminate them.
Response from the owner · 2 months ago
Hi Carolyn! We’re happy to help you ! Thank you for the opportunity.
Jennifer Jessen6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
They are awesome! I spent $$ on a David Austin rose and one other and wanted to know the best way to plant them before I just dug a hold and stuck them in or overdosed them with fertilizer and tried to kill these expensive plants. They gave me personalized info and told me exactly what to do and where to get the one product they did recommend. It was kind of funny that the product they recommended came from the same place I ordered from. I would totally recommend them.
Response from the owner · 2 months ago
Hi Jennifer! Thanks for the kinds words and the positive review. Todd & Sabrina
Mel AllgoodLocal Guide · 15 reviewsiTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Thanks to the Garden Guy's posts and answered questions, I finally feel confident about taking care of my lawn! He has been quick to answer my questions and is super knowledgeable on what, and what not, to use and the timing to do it in. I'm thankful to have an expert that doesn't mind sharing his knowledge!
Response from the owner · 7 months ago
Mel—this is so good to hear, thank you.
That confidence is exactly what we want for y’all… just knowing what to do, when to do it, and what to skip. It makes all the difference.
Really appreciate you being here and trusting us with your lawn.
Gemma Gorrell11 reviewsiTotal number of Google reviews Gemma has written across all businesses on Google Maps, not just this one.
Todd and Sabrina share SO much good information on their Facebook posts! I really enjoy following them!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much! We truly appreciate you following along with us on Facebook. Todd and I love sharing helpful garden information, and it means a lot to know you’re enjoying it. Thank you for supporting our small family business!
—Todd & Sabrina
Eleanor Schoolar3 reviewsiTotal number of Google reviews Eleanor has written across all businesses on Google Maps, not just this one.
The Garden Guy team are very knowledgeable, helpful and friendly. I cannot recommend the “Garden Guy” Facebook site enough and encourage you to follow them for Houston specific expertise in all things gardening! Keep up the great work! Thanks for all of your valuable insight and support!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much for this wonderful review! We truly appreciate your kind words and your recommendation of our Facebook page. Todd and our Garden Guy team love helping Houston-area gardeners with practical, local advice. Your support means so much to our small family business!
—Todd & Sabrina
Keith Lemons3 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Thank you, Keith! We’re so glad Todd was able to answer your questions quickly and thoroughly. We truly appreciate the five-star review and your support of our small family business!
—Todd & Sabrina
Mindy Basye2 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Wonderful! Provides local plant info, laughs and a way for gardeners to help each other.
Response from the owner · 3 months ago
Thank you so much, Mindy! We love sharing Houston-area gardening information, a few laughs, and creating a place where gardeners can learn from and encourage one another. Your five-star review truly means a lot to us!
—Todd & Sabrina
Patricia2 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Love the Garden Guy. I’ve asked a couple of questions myself and he has helped me greatly. I have also learned from other people’s questions and the Garden Guy’s posts. They are are wealth of great information! 🙌💕
Response from the owner · 3 months ago
Thank you so much, Patricia! We’re thrilled that Todd’s answers have helped you and that you’re also learning from the questions shared by other gardeners. That is exactly the kind of helpful, friendly gardening community we hoped to create. Your kind words and support mean the world to us! 🙌💕
—Todd & Sabrina
Gene Haywood6 reviewsiTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
If you want great unbiased garden information this is the place! No advertisers no product selling just great garden info! Give it a try! If you want an occasional laugh follow them on Facebook! Relevant, accurate information and advice and it’s free to follow them. They not only tell you what you problem but how and where to get why you need to fix it! Highly recommend!
Price assessment: Great price
Services: Gardening services
Response from the owner · 5 months ago
Gene, thank you so much! We really appreciate you noticing that. Todd and I work hard to keep Garden Guy advice honest, local, and useful — not driven by advertisers or big product sponsors. Our goal is simple: help homeowners make better decisions in their own yards and gardens. Thank you for following along, encouraging others to give us a try, and supporting our family business!
— Todd & Sabrina
Garden Guy / Ask Garden Guy
