Experts Reviews · Company report
Garry Skaggs Appliance Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Garry Skaggs Appliance Service

Jeffersonville, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 60 appliance repair · 5.0★ from 108 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Garry Skaggs Appliance Service is better than 97% of appliance repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Garry Skaggs Appliance Service is better than 99% of appliance repair.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Garry Skaggs Appliance Service is better than —% of appliance repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Garry Skaggs Appliance Service is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Garry Skaggs Appliance Service is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Garry Skaggs Appliance Service is better than 63% of appliance repair.B
63

Reviews for your job

Customers hired Garry Skaggs Appliance Service for 8 kinds of job.

Garry Skaggs Appliance Service for refrigerator/freezer repair

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Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Refrigerator/freezer repair”

J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David always does good work and is very professional. He is knowlegable and passionate about his work. He's fixed our stove and icemaker.

Refrigerator/freezer repairOven repair
Terri14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brad was prompt , called ahead and was very professional. Excellent service experience.

Dishwasher repairRefrigerator/freezer repair
Danielle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David was very knowledgeable and funny. He just about took my entire refrigerator apart to find my problem. So far so good. I took his card and will call Skaggs again!

Paid $400–450Reasonable priceRefrigerator/freezer repair
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service.Found problem,Will always use SKAGGS.

Paid $100–150Great priceRefrigerator/freezer repair
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My ice maker was replaced. Appt times were kept and it was easy to set up service. Rep was friendly and professional.

Paid $300–350Not sureRefrigerator/freezer repair
kay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have had 3 different appliances serviced by two different technicians and was very impressed with both. Very thorough work.

Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Best appliance home repair ever. Garry was knowledgeable and efficient (even vacuumed the area before putting the refrigerator back in place). And I was surprised at the fair cost compared to other services I have used in the past.

Great priceRefrigerator/freezer repair
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brad the technician was great and professional. He explained what exactly the problem was and fixed it.Would differently call them again.

Paid $200–250Great priceRefrigerator/freezer repair
Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Timely friendly and fair

Great priceRefrigerator/freezer repair
Roger4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brad is very professional and knowledgeable. Identified the problem and repaired the refrigerator. Great job!!

Paid $250–300Reasonable priceRefrigerator/freezer repair
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dave took the time to explain his task and gave pointers on how to properly handle the appliance to prevent damage...such as how to properly grab the handle to open the door. That might be small to some but it ment a lot to me.

Paid $450–500Reasonable priceRefrigerator/freezer repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Skaggs appliance is great! David called when he was on the way and was very professional when he had to call to go pick up a part.

Refrigerator/freezer repair
Barry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

David did a quick and thorough review and fix the problem great work

Refrigerator/freezer repair
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

David Gray! Best technician in Louisville! Thank you Skaggs Appliance for hiring him! You’ve got the best!

Paid $500+Reasonable priceRefrigerator/freezer repair
Jo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Arrived on time & solved the problem!

Refrigerator/freezer repair
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our technician was extremely knowledgeable regarding our Kitchenaide fridge. The company was pleasant to deal with and very professional.

Paid $100–150Reasonable priceRefrigerator/freezer repair
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service on our refrigerator today. David was very knowledgeable and friendly. We would definitely recommend their services to others.

Paid $300–350Reasonable priceRefrigerator/freezer repair
Carole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very pleased with the assistance and patience extended to me by the office personnel; the technician that spoke with me the day prior to the service; and the thoughtful consideration extended to me by Brad prior to his arrival in giving me enough leeway time to enable me to drive back home from my office to be…

Paid $400–450Great priceRefrigerator/freezer repair
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very prompt, courteous and Brad communicated well and got to the problem very quickly and got our freezer up and working! Thanks Skaggs

Paid $200–250Reasonable priceRefrigerator/freezer repair
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brad was very knowledgeable and was able to diagnose the issue. Cleaned the coils and discussed the problem and what I needed to do. With the GE Refrigerator being 35 years old I will use it until it quits cooling and will need to buy a new one soon. Gave me recommendations on purchasing. I would recommend Skaggs Appliance Repair.

Paid $100–150Reasonable priceRefrigerator/freezer repair
Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service Great price

Refrigerator/freezer repair
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Refrigerator was leaking water for several days. Brad from Skaggs Appliance fixed it in no time. He did a great job & explained the problem in terms I could understand. I use Skaggs whenever I have an appliance problem. I’m always satisfied with their work & staff.

Paid $200–250Reasonable priceRefrigerator/freezer repair
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

In a world of universally subpar service this place is exceptional!!! Knowledgeable, kind, and excellent on every level. I would highly recommend!!

Great priceRefrigerator/freezer repair
Tresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service as always. Brads your guy for appliance repair.

Paid $350–400Reasonable priceRefrigerator/freezer repair
GregLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had an old but reliable GE refrigerator that Skaggs top repairman diagnosed as a worn out freezer fan. Fortunately, Skaggs had the part and David Gray was able to replace not only the fan but also the wiring which had deteriorated with age. I seriously doubt that any other company has his expertise or his commitment…

Paid $400–450Great priceRefrigerator/freezer repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

David was great; he took the time to properly troubleshoot my KitchenAid freezer and eventually diagnosed the correct problem which saved a significant amount of cost. The scheduling staff was also friendly and helpful. I would recommend these guys for any service, but particularly high end kitchen appliances.

Paid $500+Great priceRefrigerator/freezer repair
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

David diagnosed the problem quickly. It was simple to fix, but another appliance company was unable to figure it out before I had David from Skaggs Appliance.

Paid $150–200Great priceRefrigerator/freezer repair
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceRefrigerator/freezer repair

Price

$240-11% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 49%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair32$183–$365
Refrigerator/freezer repair28$132–$440
Washing machine repair18$126–$371
Dishwasher repair8$114–$390
Oven repair7$139–$427
Freezer repair2$176–$492
Stove, cooktop & oven repair2$126–$427
Washer/dryer repair2$126–$335

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