Auto repair shop · Bay City, MI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★101 Google reviews · 6 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe the staff as honest, knowledgeable, and communicative, often noting that they receive fair pricing and timely service for repairs like alignments, brakes, and suspension work. The shop is frequently praised for providing detailed explanations and avoiding unnecessary charges, with many clients citing trust in the technicians' advice. One critic mentioned receiving rude phone service and a limited range of available vehicle repairs.
Google rating: 4.9 out of 5 from 101 reviews (95% five-star).
Reviews on this page: 101 Google reviews (78 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 11, 2026.
Service: Auto Repair Shop serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Gary's Safety CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gary's Safety Center: 93/100 on this factor. Category median: 87.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gary's Safety Center: 93/100 on this factor. Category median: 83.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gary's Safety Center: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gary's Safety Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gary's Safety Center: 30/100 on this factor. Category median: 59.D
30
Bar = this company · dark tick = category median.
Star ratings
101 Google reviews we collected
4.9of 5
5 stars9695%
4 stars33%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
98%praise
Praise12398%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2722%
Price & value2218%
Staff & attitude2016%
Would recommend2016%
Honesty & trust1915%
Speed & response1210%
Communication54%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you, what a difference, I highly recommend them, great service, great price”
“…n the back the guys there are very friendly and experienced with good reasonable prices I was in and out of there in least then 2hrs I highly recommen…”
“…e on front end and new shocks put on the back the guys there are very friendly and experienced with good reasonable prices I was in and out of there i…”
“…good reasonable prices I was in and out of there in least then 2hrs I highly recommend this place best place in town…”
“The gentleman crawled under my truck then and there and was very honest with me.”
“They were able to fit me in right away and didn’t charge me an arm and a leg.”
“Explained all the work needing to be done and the price and how much time to do it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gary's Safety Center for 2 kinds of job. Pick one to see what they paid and said.
BBrandi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I went in to ask about work needing to be done on truck. The gentleman crawled under my truck then and there and was very honest with me. Explained all the work needing to be done and the price and how much time to do it. However, overall said it wasn't worth the money basically. He was correct and I have different vehicle now. Thank you!
CChristian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Came here for an alignment after getting lied to by Tuffy. They were able to fit me in right away and didn’t charge me an arm and a leg. Everyone I spoke with here was kind and pleasant. Didn’t feel like I was getting taken advantage of like most mechanics. Quick and painless. I will continue to choose Garey’s. Highly recommend
Great priceWheel alignment
WWillardLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I brought my 1978 Chevrolet corvette to Gary's safety center. My first experience, wow was i impressed. I bought the car knowing I was going to have to work on it. It had been parked for the last 4 years. It was pulling to the right. I was told that I needed some front end parts I was told which ones and they had…
FFrank1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
David took the time to educate me, 2014 Thor Ace 30.1
Was wondering all over, alignment, tires trued, steering adjustment inspected.
Thank you, what a difference, I highly recommend them, great service, great price
KKristin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I brought my car into Gary's in the morning, he replaced my brakes and was finished by the end of the day. They charge fair prices and are super nice. Highly recommend going to Gary's.
Sst3ve61Local Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Had a hard time finding somewhere to repair a broken leaf spring on my 37 year old motorhome. Arranged to take it here, and couldn't be happier! This is the 2nd time Gary's Safety Center saved me with my motorhome, whenever I have and vehicle repairs this is where I will go! Awesome service!
I went in to ask about work needing to be done on truck. The gentleman crawled under my truck then and there and was very honest with me. Explained all the work needing to be done and the price and how much time to do it. However, overall said it wasn't worth the money basically. He was correct and I have different vehicle now. Thank you!
D
daniel timm6 reviewsiTotal number of Google reviews daniel has written across all businesses on Google Maps, not just this one.
Came here for an alignment after getting lied to by Tuffy. They were able to fit me in right away and didn’t charge me an arm and a leg. Everyone I spoke with here was kind and pleasant. Didn’t feel like I was getting taken advantage of like most mechanics. Quick and painless. I will continue to choose Garey’s. Highly recommend
Price assessment: Great price
Services: Wheel alignment
A
advance autoLocal Guide · 18 reviewsiTotal number of Google reviews advance has written across all businesses on Google Maps, not just this one.
I brought my 1978 Chevrolet corvette to Gary's safety center. My first experience, wow was i impressed. I bought the car knowing I was going to have to work on it. It had been parked for the last 4 years. It was pulling to the right. I was told that I needed some front end parts I was told which ones and they had given it the alignment that I was needing. I drove the car home 6 hours from the time I dropped it off. Im very happy with the work, price and the knowledge they expressed in helping me restore my vette. I will certainly return when any of my vehicles need work. This is a old fashioned auto repair shop not many like this around anymore. Very very impressed. Great job Gary's. J.R. Mazure.
F
Frank Getz1 reviewiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
David took the time to educate me, 2014 Thor Ace 30.1
Was wondering all over, alignment, tires trued, steering adjustment inspected.
Thank you, what a difference, I highly recommend them, great service, great price
C
Clarence GardnerLocal Guide · 43 reviewsiTotal number of Google reviews Clarence has written across all businesses on Google Maps, not just this one.
I brought my car into Gary's in the morning, he replaced my brakes and was finished by the end of the day. They charge fair prices and are super nice. Highly recommend going to Gary's.
