Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts

Experts Reviews · Company report
Gary's Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty80−2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Gary's Service Center

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #735Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 303 Google reviews

📞 Call (806) 785-2953Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gary's Service Center is better than 77% of auto repair shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gary's Service Center is better than 62% of auto repair shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gary's Service Center is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gary's Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gary's Service Center is better than 80% of auto repair shops.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gary's Service Center is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Gary's Service Center for 8 kinds of job.

Gary's Service Center for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#375 / 602
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Auto engine diagnostic”

TonyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

GREAT SERVICE CENTER! They were some of the best folks my family has ever delt with! I would HIGHLY RECOMMEND Gary's Service Center to anyone look to have a great experience with there vehicle repairs!

Great priceAuto A/C rechargeAuto engine diagnosticAir conditioning
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gary’s has done excellent work for us at Roofs Inc for years now. They get the job done quickly and correctly. Jonathan is just one of the many great guys that work there. Thanks for always keeping us moving down the road.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Vickie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We “Mariano and Vickie Villalobos” have been coming here for years-he always does great work and stands bye his warranty-we always recommended his services to people who ask-always a great job with reasonable prices 👌🏽

Air & cabin filter replacementBatteryAuto engine diagnostic
TommyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm a recent convert to Gary's Service Center. Johnathan is very helpful and honest, and Gary gets straight to the point so they can get started working quickly. Their helpful auto advice gets me more for my money, too. Gary's is now my "go to" auto shop. Gary's auto service center (auto shop, mechanic) in…

Customer photo from Tommy's review
Auto battery maintenanceAuto battery replacementAuto maintenance
RickLocal Guide · 208 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Most dependable and honest shop in Lubbock tx Gary and his staff are awesome and reliable and ten years latter they are still the best in Lubbock Texas.. .

Auto A/C replacementBrakesAir conditioning
ChristinaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always takes care of my Jeep and makes sure I'm safe on the road ☺️ Thank you Gary!

ElectricalAuto engine diagnostic
Ashlyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

GREAT CUSTOMER SERVICE AND PRICE! We have a 2018 Jeep Compass that we were quoted over $1K at Frontier Jeep to replace the AUX and main batteries. Had the car towed to Gary's from the dealership and got the car repaired for a 3rd of the price and much quicker, friendly service. I highly recommend Gary's Service Center.

BatteryAuto engine diagnostic+ Quality
Lone2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Once i used these Guys i never went anywhere else i used to struggle with mechanics managing a car lot but if i take my cars to garys i know things are going to get Done Right For a Fair Price always Nice to go see the guys they are very nice and Patient i will not be going anywhere else any time soon Atte: Chris

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 74%Reasonable 26%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance22—
Battery8—
Auto engine diagnostic8—
Air conditioning7—
Steering & suspension repair7—
Brakes7—
Electrical6—
Wheel alignment6—

Compare with

Excellent Automotive Repair logoExcellent Automotive RepairExperts Score 96Lubbock · 4.96★Fellowship Auto logoFellowship AutoExperts Score 95Lubbock · 4.98★Adler Automotive logoAdler AutomotiveExperts Score 83Lubbock · 4.74★