Gary's Service Center logo

Gary's Service Center

Auto repair shop · Lubbock, TX · reviewed since 2009

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty80−2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#735 of 899 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 18%
4.7 ★★★★★ 303 Google reviews · 13 photos
91%five-star reviews
4.62★last 12 monthsAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

Gary's Service Center at a glance

Google users rate the shop 4.7 out of 5 based on 303 reviews, noting that the owner responds to every comment. Positive feedback frequently highlights fast turnaround times, transparent pricing without upsells, and clear communication regarding repairs. However, lower-rated reviews cite inconvenient scheduling policies, such as weekend closures, and describe instances of perceived rudeness or billing disputes during phone interactions.

  • Google rating: 4.7 out of 5 from 303 reviews (91% five-star).
  • Reviews on this page: 303 Google reviews (252 with written comments, 3 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Auto Repair Shop serving Lubbock, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

Satisfaction77Reliability62Craft & service90Value100Momentum80Replies to reviews100Satisfaction: 77 (median 88)Reliability: 62 (median 85)Craft & service: 90 (median 99)Value: 100 (median 100)Momentum: 80 (median 100)Replies to reviews: 100 (median 59)
Gary's Service CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gary's Service Center: 77/100 on this factor. Category median: 88.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gary's Service Center: 62/100 on this factor. Category median: 85.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gary's Service Center: 90/100 on this factor. Category median: 99.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gary's Service Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gary's Service Center: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gary's Service Center: 100/100 on this factor. Category median: 59.A
100

Bar = this company · dark tick = category median.

Star ratings

303 Google reviews we collected

  • 5 stars27791%
  • 4 stars62%
  • 3 stars21%
  • 2 stars21%
  • 1 star165%

Praise vs complaints

Phrases our text analysis found in 252 written reviews

  • Praise53296%
  • Complaints234%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1474%
  • Reasonable526%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11721%
  • Quality & results8916%
  • Speed & response8615%
  • Would recommend8415%
  • Honesty & trust8115%
  • Price & value6812%
  • Communication305%

What customers talk about

We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are always very helpful, get the job done quick.”
    “My husband just called this place 5 minutes ago asking for a price for front brakes, and this man named Johnathan answered the phone and he was COMPLETELY RUDE!”
  • “These guys did a great job diagnosing and fixing a problem I’ve had for the last three years that I couldn’t figure out myself.”
    “…shop said it was my fuel pump bought that new so paid them to do that didn't work took it back they said my fuel pressure was too low was not that to…”
  • “We received a call within an hour of dropping it off and he saved us a ton.”
  • “Old school shop that does it right, and I couldn’t recommend them more.”
    “…ming nut and left it and call me to pick my car up will not come here never again theses guys get over i see on the reviews they try to defend the por…”
  • “They Answer all of your questions and Johnathon at the front desk is honest, patient, and very respectable.”
  • “Johnathan, front desk, explained every detail and their pricing is very reasonable!”
    “which was extremely over priced for the work that needed to be done!”
  • “Johnathan at Gary’s Service Center listened to our issue and ended up saving us a good penny.”

People customers mention

  • Tech 8 reviews
  • Jonathan 6 reviews
  • Johnathan 4 reviews
  • Dallas 4 reviews
  • Steve 4 reviews
  • Jeep 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Gary's Service Center for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Cody7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Old school shop that does it right, and I couldn’t recommend them more. They Answer all of your questions and Johnathon at the front desk is honest, patient, and very respectable.

Shana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Johnathan at Gary’s Service Center took the time to listen to our issue and remembered the conversation a week later when we took our vehicle in. We received a call within an hour of dropping it off and he saved us a ton. Glad we found somewhere we trust.

Miles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have been looking for a trusted mechanic shop for our vehicles. I think we found it. Johnathan at Gary’s Service Center listened to our issue and ended up saving us a good penny.

Reasonable price
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called Gary’s shop this morning supper friendly, he gave me a straight price on the phone and said he could have back to me by lunch the price was what he said it would be and Iwas able to pickup my vehicle before lunch. No up sale like ever other shop I have been to. A VERY FAIR PRICE.

Great priceService not listed
MonicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great first time visit. They were able to take a look at the car, give me an estimate and have it ready the same day. Not to mention just nice people!

Great priceGeneral repairs & maintenance
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

GARY’S SERVICE CENTER is my go-to for ALL my car needs. Johnathan, front desk, explained every detail and their pricing is very reasonable! 😊

Great priceElectrical

Photos

Customer reviews

4.7 ★★★★★ 303 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tricia Ramos1 reviewTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are always very helpful, get the job done quick. Great work good prices

  • Price assessment: Great price
  • Services: Air & cabin filter replacement, Battery
Response from the owner · 2 days ago

Thank you kindly!

Alleyne Perez2 reviewsTotal number of Google reviews Alleyne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place!

Response from the owner · 2 days ago

Thank you for the nice review!

Joey Howington5 reviewsTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent job. Fast, courteous, and affordable.

Response from the owner · 2 days ago

Thank you!

Ashley Torres1 reviewTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing so nice

  • Price assessment: Reasonable price
Response from the owner · 2 days ago

Thank you so much!

Cody Tollett7 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Old school shop that does it right, and I couldn’t recommend them more. They Answer all of your questions and Johnathon at the front desk is honest, patient, and very respectable.

Response from the owner · 2 days ago

Thank you sir!

Freddice BiggsLocal Guide · 65 reviewsTotal number of Google reviews Freddice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service

Response from the owner · a week ago

Thank you! We appreciate the opportunity to earn your business!

Emma Dudley4 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So friendly and very speedy! Cannot recommend Gary’s enough!

  • Price assessment: Great price
  • Services: General repairs & maintenance
Response from the owner · a week ago

Thank you kindly!

Shana Stephens3 reviewsTotal number of Google reviews Shana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Johnathan at Gary’s Service Center took the time to listen to our issue and remembered the conversation a week later when we took our vehicle in. We received a call within an hour of dropping it off and he saved us a ton. Glad we found somewhere we trust.

Response from the owner · 3 weeks ago

Thank you!

Miles Haney1 reviewTotal number of Google reviews Miles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been looking for a trusted mechanic shop for our vehicles. I think we found it. Johnathan at Gary’s Service Center listened to our issue and ended up saving us a good penny.

  • Price assessment: Reasonable price
Response from the owner · 3 weeks ago

Thank you!

David Burton1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called Gary’s shop this morning supper friendly, he gave me a straight price on the phone and said he could have back to me by lunch the price was what he said it would be and Iwas able to pickup my vehicle before lunch. No up sale like ever other shop I have been to. A VERY FAIR PRICE.

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · 3 weeks ago

We appreciate your business!

Gary's Service Center on Google Maps →

Business details