Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Gary's Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty80−2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Gary's Service Center

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #735Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 303 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gary's Service Center is better than 77% of auto repair shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gary's Service Center is better than 62% of auto repair shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gary's Service Center is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gary's Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gary's Service Center is better than 80% of auto repair shops.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gary's Service Center is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Gary's Service Center for 8 kinds of job.

Gary's Service Center for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 54/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#538 / 553
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Steering & suspension repair”

Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys did a great job diagnosing and fixing a problem I’ve had for the last three years that I couldn’t figure out myself. Great job guys.

Great priceSteering & suspension repairSteering & suspension replacementAuto engine tuning
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gary’s has done excellent work for us at Roofs Inc for years now. They get the job done quickly and correctly. Jonathan is just one of the many great guys that work there. Thanks for always keeping us moving down the road.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Vickie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We “Mariano and Vickie Villalobos” have been coming here for years-he always does great work and stands bye his warranty-we always recommended his services to people who ask-always a great job with reasonable prices 👌🏽

Air & cabin filter replacementBatteryAuto engine diagnostic
Trevor8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I usually do my own maintenance in order to save money and the only shop I truly trusted was back in Dallas. However, I took my truck in due to hearing some noises in my suspension that I couldn't diagnose myself. Not only did Gary's service center solve that issue, but also took the time to look into other areas of…

Steering & suspension repair
Ronnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

I am a former mechanic that can't work on my vehicles due to previous back surgery and current chronic pain. There was some A/C repair done and the system was discharged and recharged. Later, the high pressure side charge port leaked all the freon out because the Schrader valve was not replaced. This is common…

Air conditioningOil changeSteering & suspension repair
Ross3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been using Gary’s for 15 years now. They are the absolute best! Any issue I have ever had, they resolved immediately. Outstanding customer service! These guys go above and beyond. I wouldn’t take any of my vehicles anywhere else. Honesty, integrity, and reliability. These are the folks to see the next time your having an issue with your car or truck.

BatteryBrakesAir conditioning
Will1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Took a chance with this place after losing a longtime family mechanic who closed shop and happy I did! I wanted to avoid franchises and big auto places but I’m always hesitant with the issues that often come with small shops. But! Gary’s was everything my last mechanic was and more, and the price beats the big name…

Steering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 74%Reasonable 26%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance22—
Battery8—
Auto engine diagnostic8—
Air conditioning7—
Steering & suspension repair7—
Brakes7—
Electrical6—
Wheel alignment6—

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