Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Gemba Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Gemba Automotive

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 5.0★ from 102 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gemba Automotive is better than 96% of tire repair shops.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gemba Automotive is better than 98% of tire repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gemba Automotive is better than —% of tire repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gemba Automotive is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gemba Automotive is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gemba Automotive is better than 92% of tire repair shops.A
92

Reviews for your job

Customers hired Gemba Automotive for 8 kinds of job.

Gemba Automotive for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Oil change”

Simon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Very great customer service very detail with vehicle problem i will be coming back for future services

Great priceAuto water leak repairOil change
Loren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Friendly, Fast, Great price!

Great priceOil change
Sage3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★

Good customer service..

Great priceOil change
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kevin Watts is the man. Phenomenal service!

Great priceOil change
GaryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time here, Friendly Service, Listened and Answered my questions directly and precisely. Inspection thorough and discovered an issue needed addressed they communicated to me and was resolved with my approval. Shop Clean, Staff Knowledgeable and Friendly....I will use them and recommend to friends in the future.

Reasonable priceAuto brake repairVehicle safety inspectionAuto maintenance
AndyLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent experience. Kevin and the team were all extremely helpful getting me in and out affordably with what I needed on a busy day for me. Much appreciated.

Great priceOil change
Allison9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I went to the Chandler Arizona location and it was GREAT!! KEVIN is an awesome manager. The location was clean and so inviting. I felt a calm on me soon as I walked through the door. They did my oil change with no problems. What I loved is that Kevin didn't force repairs on me as a woman. I didn't feel like I was…

Great priceVehicle safety inspectionOil change
Jackie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

10/10 amazing experiences, the quality of work from the mechanics is amazing. Kevin is always so knowledgeable and willing to answer your questions honestly. They’re about building loyal customers for better service.

Reasonable priceTire rotationsOil change
0000Local Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The experience was phenomenal from start to finish !! Cleanliness was amazing!! Customer service 10/10!!! Stop by you won't be disappointed!!! Ladies listen I walked in alone.. first timer and felt so safe and welcomed. Unlike other garages I've been too.

Great priceOil change
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service! Very kind staff. Super clean peaceful environment. Soft music and nice vibes. Would reccomend. Free granola bars and bubbly water + great work done. Came for an oil change.

Customer photo from Sarah's review
Great priceOil change
jesse3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Incredibly honest throughout every customer interaction I witnessed, including mine. They stand by values and acknowledge people where they are in the moment. I’m going back to Gemba in Chandler!

Great priceOil change
AshanteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kevin was amazing and the service was great! I will be a returning customer!!

Great priceOil change
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the luxury of working with Kevin and his superb team. It’s always a stress when taking your vehicle in, but they made it beyond alleviating. A clear path with recommended focus for your car led with integrity, photos with clear notes and priority maintenance. Please take your vehicle to Gemba Automotive, you will not regret it.

Great priceAir & cabin filter replacementOil changeService not listed
Tiggster6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

On a holiday weekend when AAA didn’t even have a technician’s for lube change and gave me a price 1/2 the price highly recommend Kevin is a absolute unit and customer service

Oil change
MH10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kevin and Gerry took exceptional care of our 1965 Mustang. Excellent communication at all stages and gave us repair options including which items should be prioritized over others.

Reasonable priceExhaustSteering & suspension replacementAuto A/C recharge
EdLocal Guide · 444 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Easy to schedule, great customer service. They take time to go over what they found and what needs to be done.

Reasonable priceAir & cabin filter replacementAuto battery replacementGeneral repairs & maintenance
MichelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great customer service and great work from an honest shop!

Reasonable priceOil change
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 44%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change18—
General repairs & maintenance6—
Auto engine diagnostic6—
Wheel alignment5—
Electrical repair5—
Engine repair4—
Auto brake repair4—
Tires4—

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