Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Gene's Auto & Truck logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%43+3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Gene's Auto & Truck

Bellevue, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 111 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gene's Auto & Truck is better than 91% of towing services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gene's Auto & Truck is better than 92% of towing services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gene's Auto & Truck is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gene's Auto & Truck is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gene's Auto & Truck is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gene's Auto & Truck is better than 43% of towing services.C
43

Reviews for your job

Customers hired Gene's Auto & Truck for 8 kinds of job.

Gene's Auto & Truck for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Oil change”

maureen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

Flexible to schedule seasonal appointment that met my needs . .

Not sureGeneral repairs & maintenanceOil change
RoxannLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I always trust Gene’s For outstanding work and attention to detail. I appreciate if I might need work done to my car, they let me know the price upfront and whether or not the issue is urgent.

Great priceOil change
pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Gene's Auto and Truck is a trusted auto and truck repair service. Staff is professional and polite. I highly recommend.

Reasonable priceOil change
MelanieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great people, always there when I need help with my car!

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
HerbLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I've been coming here since 2001 with all my vehicles. Im a backyard mechanic and this is the only place in Green Bay I'd recommend to everybody whenever you have a vehicle that needs help. Excellent service and the information is easily understood. They're not just going to fix it, quite often they make it better…

Customer photo from Herb's reviewCustomer photo from Herb's review
Great priceTiresSteering & suspension repairGeneral repairs & maintenance
LisaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always incredible service. Switched all the vehicles here years back and have zero regrets! Honest mechanics and they don’t price gouge you ever! Did a diagnostic A/C check on our VW and didn’t even charge me for their time. That does not happen anywhere! Totally trustworthy service center. Highly recommend.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

People were friendly. Service was complete and fast.

Reasonable priceOil change
JohnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Quick efficient service with a knowledgeable work force.

Reasonable priceOil change
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Been going to Gene’s since the beginning of time. Always quick, reliable service. Trust gene’s more than the dealerships. Always a fair price.

Great priceGeneral repairs & maintenanceBrakesOil change
Riley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mechanics who genuinely care, know their machines, and charge very reasonable prices! No shady business, no unnecessary charges, no problems! I recommend Gene's to everyone I know!

Great priceGeneral repairs & maintenanceAuto engine diagnosticBattery
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They got me in on short notice when my diesel PU needed an oil change while I was passing through the area. Quick and friendly service, clean and comfortable waiting area, and at a reasonable price. Doesn’t get better than that!

Reasonable priceOil change
Jessica13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always great service and friendly people.

Reasonable priceOil change
nannette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I got my vehicle stuck in the flood waters,the next morning I called and the guys got me right in. Very pleased with the services I received. The staff were knowledgeable and explained everything to me in a language I could understand. I will recommend Genes to everyone i know.

Great priceAir & cabin filter replacementOil change
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve used Gene’s twice now and both times had an excellent experience. I will be using their services whenever I need work done in the future.

Electrical repairGeneral repairs & maintenanceBattery
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service with friendly and knowledgeable staff.

Reasonable priceOil change
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My whole family and friends go to Genes for all our service needs! Awesome service, awesome people, and who doesn't loves great prices!

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I love Gene’s Auto! Staff is amazing and always helpful with all my auto needs. They go above and beyond every time I visit.

Great priceOil change
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The staff at Gene’s rocks. Always greeted with a smile and very prompt service, I’m NEVER going anywhere else for all my service needs…..

Reasonable priceOil change
Mathew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing mechanics that do a great job for a fair cost. They will tell you what you need versus don’t and fix it right the first time. Went to a lot of mechanics in Green Bay until we found Genes. Save yourself some time and hassle and and go to Genes!

Reasonable priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
Kurtis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

TiresOil change
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto engine diagnosticOil change
lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresOil change
Lynn11 months ago★★★★★

Rating only, no written review.

Great priceGeneral repairs & maintenanceOil change
Nicolea year ago★★★★★

Rating only, no written review.

Reasonable priceOil change
Kari1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceOil change
Martha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 57%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change26—
General repairs & maintenance16—
Tires13—
Electrical repair9—
Brakes9—
Air & cabin filter replacement6—
Steering & suspension repair6—
Battery6—

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