Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
General Rooter of Southern MN - Sewer & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

General Rooter of Southern MN - Sewer & Drain Cleaning

Mankato, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 66 septic tank services · 5.0★ from 86 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 99% of septic tank services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.General Rooter of Southern MN - Sewer & Drain Cleaning is better than —% of septic tank services.–
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Reviews for your job

Customers hired General Rooter of Southern MN - Sewer & Drain Cleaning for 6 kinds of job.

General Rooter of Southern MN - Sewer & Drain Cleaning for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 38

All 5 Google reviews tagged “Plumbing pipe repair”

Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was great to work with, sure knows his stuff! Very responsive and timely! Made sure everything was 100%. With past issues that I've had i called other plumbers and they left only to charge me another trip charge when they didn't completely fix the problem to begin with. Jason made sure there would be no reason for a follow up trip! Highly recommend!

Plumbing pipe repairDrain cleaning+ Responsiveness
Bijoy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I reached out to Jason for an inspection and quote on very short notice. He was super responsive and figured out a way to make it work and kept me appraised with timely communication. When they arrived, they were professional, did a thorough job, took time to educate me on the pros and cons of different options and…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Nayely1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I totally recommend General Rooter! They communicate with you so well. They are so committed to doing their jobs right and efficient! We had a stubborn clogged sink and they took of it very well at a affordable price. Thank you so much General Rooter!!

Plumbing pipe repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called at 8 a.m. , the phone was answered on the first or second ring. I described my problem. I was given a time and the name of the principal who was coming. He showed up at the scheduled time, introduced himself and got right to work. He was pleasant and professional. Six hours after I called my problem was…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
RDale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Impressed by their responsiveness and carefully considered plan. Each step of the process was smooth, culminating with “we’ll be there Friday, and you’ll be set right before we leave for the day”. They even swept the street afterwards.

Customer photo from RDale's reviewCustomer photo from RDale's review
Plumbing leak repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning41$205–$478
Sewer cleaning15$248–$529
Sewer repair9$383–$2.1k
Plumbing pipe repair5$305–$1.1k
Toilet repair3$209–$607
Plumbing leak repair2$248–$1.2k

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