Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
General Rooter of Southern MN - Sewer & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

General Rooter of Southern MN - Sewer & Drain Cleaning

Mankato, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 66 septic tank services · 5.0★ from 86 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 99% of septic tank services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.General Rooter of Southern MN - Sewer & Drain Cleaning is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.General Rooter of Southern MN - Sewer & Drain Cleaning is better than —% of septic tank services.–
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Reviews for your job

Customers hired General Rooter of Southern MN - Sewer & Drain Cleaning for 6 kinds of job.

General Rooter of Southern MN - Sewer & Drain Cleaning for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$383–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 36

All 9 Google reviews tagged “Sewer repair”

Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason kept me updated on my repair and time it would take. He's a great trustworthy guy that I'll definitely do business with again.

Sewer repair+ Responsiveness+ Professionalism+ Value
Shari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend General Rooter. Saturday morning (of course), I went downstairs to find sewer water gushing out of our basement toilet. General Rooter was fabulous and assisted us with the entire process. Aryn came out to our house within the hour. He helped identify the underlying issue and got us up and…

Sewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason and his team were friendly, very responsive, took great care of every detail and treated my property as their own. Throughout the entire project Jason kept me informed while he managed the many details of the work.

Sewer repairSewer cleaningDrain cleaning+ Responsiveness+ Quality+ Professionalism
ClayLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If I could give these guys 10 stars I would. They answered my call at 8 on a Sunday morning and were the only business out of 10 or so I called that actually answered. They got to my house right away and got to work. They totally saved me and I feel they went above and beyond to help someone who had 6-8 inches of…

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
AaronLocal Guide · 203 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had our basement flood after a storm last week which resulted in 3 inches of standing water in our basement. Come to find out that part of it was from the storms but the water actually started to fill our basement due to sewage drains backing up and causing the basement to flood and have sewage filling the…

Plumbing leak repairSewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
RDale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Impressed by their responsiveness and carefully considered plan. Each step of the process was smooth, culminating with “we’ll be there Friday, and you’ll be set right before we leave for the day”. They even swept the street afterwards.

Customer photo from RDale's reviewCustomer photo from RDale's review
Plumbing leak repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Jenna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have a very unique property which a main line that is not easy to access. This crew responded right away when called on a Sunday evening and went above and beyond to get our system cleared up. They have followed up with me to make sure all is well and are actually being proactive and exploring options in case we…

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are the Best in the business. Called them with an emergency and they responded promptly. The technicians arrived and the professionalism they demonstrated put my mind at ease. They found my issue and quickly repaired the problem.

Plumbing leak detectionSewer repair+ Responsiveness+ Punctuality+ Quality
Lauren12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning41$205–$478
Sewer cleaning15$248–$529
Sewer repair9$383–$2.1k
Plumbing pipe repair5$305–$1.1k
Toilet repair3$209–$607
Plumbing leak repair2$248–$1.2k

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