Analyzing 5,880,2915.9M ReviewsFor 16,22616.2K Experts

Experts Reviews · Company report
Genesis Janitorial & Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Genesis Janitorial & Carpet Cleaning

Oklahoma City, OK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 146 Google reviews

📞 Call (405) 577-9390Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Genesis Janitorial & Carpet Cleaning is better than 100% of carpet cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Genesis Janitorial & Carpet Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Genesis Janitorial & Carpet Cleaning is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Genesis Janitorial & Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Genesis Janitorial & Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Genesis Janitorial & Carpet Cleaning is better than —% of carpet cleaning.–
—

Reviews for your job

Customers hired Genesis Janitorial & Carpet Cleaning for 5 kinds of job.

Genesis Janitorial & Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 60

All 11 Google reviews tagged “Area rug cleaning”

Rino2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jackson and Mathew came and cleaned my House,Reception girl also very friendly ,They were prompt, friendly, professional and very reasonably priced. All the reviews were genuine ,My carpets look AMAZING. I will be using Genesis Carpet Cleaning's services again. THANK YOU SO MUCH.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Brandi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good job and price!!! We will use their services again!!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matthew and Jackson arrived early and got me in at the last minute!! They cleaned up pet urine and my carpets look great, I highly recommend!!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Barbara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I cant say enough about Matthew and Maria.. Very sensitive to what i wanted and extremely careful with woodwork and such.. RECOMMEND HIGHLY!! There machines are first rate!! Very impressed.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
kitofamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mathew and Maria are THE most hard working people in the carpet business! is you REALLY want stains and pet odor removed, these are definitely the people to contact! THANK YOU MATHEW AND MARIA!!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AmieeLocal Guide · 183 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you Matthew you never dissapoint!! God Bless you!! See you next time!!

Area rug cleaning+ Professionalism
MichelleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

With 2 dogs and 5 cats, my carpets and area rugs can get pretty dirty, but Genesis did an absolutely amazing job with my 5 carpet/rug areas. I have one area rug that is an off-white color and I had completely forgotten what it looked like when I first bought it. It looks like new again! I would recommend Genesis to…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
joel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Genesis Carpet Cleaning did a great job in cleaning the carpet of our house! They took their time and made sure to get every spot. I highly recommend them and the quality of their work. Thank you!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Punctuality
Brenda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
J2different5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning46$170–$334
Pet stain & odor removal29$139–$360
Carpet steam cleaning13$176–$340
Area rug cleaning11$170–$447
Upholstery cleaning4$189–$359

Compare with

Pro-X: Carpet Cleaning, Dryer Vent Cleaning, Garage Door Repair logoPro-X: Carpet Cleaning, Dryer Vent Cleaning, Garage Door RepairExperts Score 100Oklahoma City · 5.00★Sunshine Carpet & Tile Cleaning logoSunshine Carpet & Tile CleaningExperts Score 98Oklahoma City · 4.98★Bell Carpet Cleaning Services, LLC logoBell Carpet Cleaning Services, LLCExperts Score 97Oklahoma City · 4.97★