Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviewers rate Genesis Janitorial & Carpet Cleaning five stars based on 146 reviews, highlighting punctual arrivals, reasonable pricing, and effective removal of pet stains and odors. Customers frequently note the company’s ability to accommodate last-minute or emergency requests with flexible scheduling and clear communication about the process. Staff members are described as professional and thorough, often using specialized equipment to restore carpets to a clean state without damaging surrounding surfaces. The owner replies to a small percentage of these reviews.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Bar = this company · dark tick = category median.
146 Google reviews we collected
Phrases our text analysis found in 125 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Supper nice no whinning just got to work and got er done!”
“I will absolutely be using them again and highly recommend them to anyone who needs carpet cleaning!”
“I had a great experience with Genesis Carpet Cleaning.”
“My house smelled awful, and I was already stressed and overwhelmed.”
“Then I called Genesis Carpet Cleaning, and they answered right away.”
“They were very informative and had fair pricing- the carpets were clear of stains, and I'm happy with the end product.”
“I’d definitely recommend them if you need reliable carpet cleaning.”
“They are great at communicating with you to ensure your service is done properly and on time.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Genesis Janitorial & Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
I do restoration and need back up on a very large. Job and these guys were awesome. Showed up. Got to work had an unforseen cleaning issue (didnt clean way we all thought) and they figured it out asap and came up with better ideas and had the tools to handel it! Supper nice no whinning just got to work and…
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 46 | $170–$334 |
| Pet stain & odor removal | 29 | $139–$360 |
| Carpet steam cleaning | 13 | $176–$340 |
| Area rug cleaning | 11 | $170–$447 |
| Upholstery cleaning | 4 | $189–$359 |
5.0 ★★★★★ 146 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I am very satisfied with the service.
Thank you so much Mayra for your kind review. We truly appreciate your trust and support and look forward to serving you again! 😊
I do restoration and need back up on a very large. Job and these guys were awesome. Showed up. Got to work had an unforseen cleaning issue (didnt clean way we all thought) and they figured it out asap and came up with better ideas and had the tools to handel it! Supper nice no whinning just got to work and got er done! And asked what else they could do. I love that!! Even put corner protection out they did awesome! Will use them again and again! Must use them!!! Great work! Thank for the help!!! Here is before durring and after I know can bearly see difference right?? Awesome work!
Thank you so much Greg for your wonderful review and kind words :) !! We truly appreciate your trust in our team. It was pleasure working with you, and we’re glad we could tackle the unexpected challenges and get the job done right! Your recognition means a lot to us. We look forward to working with you on many more projects in the future! :)
My carpet had a lot of pet stains in it and I was worried they wouldn’t come out and they got all the pet stains out.
Thank you so much Bekah, for your kind review! We’re so happy we could remove the pet stains and restore your carpet. We know how concerning tough pet stains can be, and it means a lot to hear you’re pleased with the results. Thank you for trusting Genesis Carpet Cleaning—we truly appreciate your support and look forward to serving you again!
I am so incredibly grateful to Genesis Carpet Cleaning!!! Today was honestly a disaster. I was trying to clean my carpets myself, and the machine completely broke, dumping nasty, dirty dog water all over my floors. My house smelled awful, and I was already stressed and overwhelmed. I just wanted my home clean again. It was around 5:30–6 PM, and after calling several “24-hour” carpet cleaning companies with no luck, I was losing hope. Then I called Genesis Carpet Cleaning, and they answered right away. Even though they didn’t have a team available, they personally dropped what they were doing and came out themselves. George and the woman with him showed up quickly and completely saved the day. They cleaned all three rooms, and I have not seen my carpets this clean since we bought the house. The smell is completely gone, and everything looks and feels amazing. They brought corner/wall protectors so they wouldn’t scuff up the baseboards and walls. On top of that, they were fast, professional, and had everything done in about an hour and a half. It’s clear they take such pride in their work, which is so hard to find these days. I am beyond grateful. What could have been a terrible night turned around because they genuinely cared enough to help. I will absolutely be using them again and highly recommend them to anyone who needs carpet cleaning!
Thank you so much Rachel for your kind words!!! Thank you for trusting Genesis Carpet Cleaning—we truly appreciate your support and look forward to serving you again!
I had a great experience with Genesis Carpet Cleaning. They came out late in the evening on a weekend when I really needed help, which I really appreciated. They were professional and friendly, and did a great job. My carpets look and smell so much better now. I’d definitely recommend them if you need reliable carpet cleaning.
Thank you Jason, for trusting Genesis Carpet Cleaning—we truly appreciate your support and look forward to serving you again!
They were responsive and quick to get scheduled. They were very informative and had fair pricing- the carpets were clear of stains, and I'm happy with the end product. They also use a high-powered agitator and suction vs. the hand-held wand some other companies use.
Thank you Bibin, for trusting Genesis Carpet Cleaning—we truly appreciate your support and look forward to serving you again!
Matt and Georgie came out and cleaned our carpets they were so respectful and nice They were able to get us in when we called all over Okc in a time crunch to get it done before the holidays and Genesis was the only place we could find that was willing and able Our carpets look brand new and the house smells amazing I highly recommend them and will absolutely be using them again Thank you guys you’re wonderful
Thank you Jen, for trusting Genesis Carpet Cleaning—we truly appreciate your support and look forward to serving you again!
Fast and on time! Did a great job with my rugs and carpet. Highly recommend genesis carpet cleaning.
Thank you Sam :)
Matt and team were amazing. My carpet is looking new and smells amazing.Customer service skills is grade A. Highly recommend!!
Thank you Will Moore 🙏🏼
These guys are amazing! very polite and arrived on time! They are great at communicating with you to ensure your service is done properly and on time.I booked two services in different locations and they handled both perfectly. Carpet and upholstery ended up looking, feeling, and smelling amazing!! Couldn't be happier!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
