Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Genesis Janitorial & Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Genesis Janitorial & Carpet Cleaning

Oklahoma City, OK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 146 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Genesis Janitorial & Carpet Cleaning is better than 100% of carpet cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Genesis Janitorial & Carpet Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Genesis Janitorial & Carpet Cleaning is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Genesis Janitorial & Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Genesis Janitorial & Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Genesis Janitorial & Carpet Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Genesis Janitorial & Carpet Cleaning for 5 kinds of job.

Genesis Janitorial & Carpet Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Carpet steam cleaning”

GregLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I do restoration and need back up on a very large. Job and these guys were awesome. Showed up. Got to work had an unforseen cleaning issue (didnt clean way we all thought) and they figured it out asap and came up with better ideas and had the tools to handel it! Supper nice no whinning just got to work and…

Customer photo from Greg's reviewCustomer photo from Greg's reviewCustomer photo from Greg's review
Paid $500+Reasonable priceCarpet steam cleaning
Rachel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I am so incredibly grateful to Genesis Carpet Cleaning!!! Today was honestly a disaster. I was trying to clean my carpets myself, and the machine completely broke, dumping nasty, dirty dog water all over my floors. My house smelled awful, and I was already stressed and overwhelmed. I just wanted my home clean again.…

Customer photo from Rachel's reviewCustomer photo from Rachel's reviewCustomer photo from Rachel's review
Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience with Genesis Carpet Cleaning. They came out late in the evening on a weekend when I really needed help, which I really appreciated. They were professional and friendly, and did a great job. My carpets look and smell so much better now. I’d definitely recommend them if you need reliable carpet cleaning.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Deeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A few weeks ago I used this service for carpet cleaning. The results were excellent including an area that had gum and a bad stain. The carpet looked brand new! They were very professional and reasonably priced! I highly recommend them and I will use them again when needed.

Carpet steam cleaning+ Punctuality+ Quality+ Professionalism
faith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service, happy with the results! I recommend them!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Regi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this service.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Gus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys came thru in an emergency , and did so at an great price. Very thankful for their service!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Rino2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jackson and Mathew came and cleaned my House,Reception girl also very friendly ,They were prompt, friendly, professional and very reasonably priced. All the reviews were genuine ,My carpets look AMAZING. I will be using Genesis Carpet Cleaning's services again. THANK YOU SO MUCH.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love love love!! They are very professional and quick! Our meeting was for 12:30pm and Mathew was very speedy, he was done by 1pm and that included 3 rooms! Definitely will be using them again! Especially with two dogs and a toddler.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional will definitely call them again! Highly recommended!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Tana12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrived on time, very professional. Carpet looks and smells like new. Very reasonably priced. Would definitely use again.

Carpet steam cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

You could not get a more professional, happy, honest service. These were some of the few people I actually feel like a trust in my house alone. Trust does not come easy these days. You cannot lose with this company. Matt and his wife are amazing

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Bilby7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning46$170–$334
Pet stain & odor removal29$139–$360
Carpet steam cleaning13$176–$340
Area rug cleaning11$170–$447
Upholstery cleaning4$189–$359

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