Experts Reviews · Company report
Genie Bath Systems logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty93−0.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Genie Bath Systems

Castle Hills, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 bathroom remodeling contractors · 4.9★ from 1,056 Google reviews

Report card

Percentile vs other bathroom remodeling contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Genie Bath Systems is better than 82% of bathroom remodeling contractors.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Genie Bath Systems is better than 62% of bathroom remodeling contractors.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Genie Bath Systems is better than 93% of bathroom remodeling contractors.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Genie Bath Systems is better than 100% of bathroom remodeling contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Genie Bath Systems is better than 100% of bathroom remodeling contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Genie Bath Systems is better than 20% of bathroom remodeling contractors.D
20

Reviews for your job

Customers hired Genie Bath Systems for 8 kinds of job.

Genie Bath Systems for bathtub replacement

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Jobs reviewedHow many Google reviews are tagged with this job.79
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bathtub replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 79 Google reviews tagged “Bathtub replacement” · showing 20

Elizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★★★★★

Just contracted with Genie. Very impressed. Can’t wait for the work to start and finish! Gave me a great deal. And, I really like the quality of product (Wish Stone) they offer. Will update when it’s all done. BTW, Brandon Wallace was my salesman. He was fair, honest, and very thorough in explaining every thing.

Great priceBathtub replacement
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brandon was awesome with his consultation. He made sure we were comfortable and explained everything in detail. So happy to be working with him.

Great priceBathtub replacement
JamesLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just finished with getting estimate for our new shower. Genie offers a superior product to others. John took his time to explain the product and work with us to incorporate our vision.

Reasonable priceBathtub replacement
Cb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brendan Wallace Today and gave me a wonderful introduction to Genie Bath Systems and was very thorough and complete in his explanations of everything I would be getting for my bathroom remodel and I am extremely happy with the end result.

Bathtub replacement
Roxy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We were visited by Gabe for two shower updates, he measured and went through all of the steps involved. We decided on updating both showers. He was very informative on the process, and worked within our budget.. Can’t wait to see the final product!

Reasonable priceBathtub replacement
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dustin was fantastic! He was able to explain all of my options for a walk in tub. With the amazing financing I was able to get my dream bath. Thank you Dustin and Genie Bath. I definitely recommend

Great priceBathtub replacement
Candy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gabriel was so patient with my husband and myself. He was able to answer all our questions n the most kind and professional manner. After we had spoken with several companies we chose genie because of him!

Reasonable priceBathtub replacement
Gerard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brandon Wallace is the salesman that we talked today for our new bathroom, and couldn’t ask for a complete and total explanation about everything. They are putting our new shower and floor in about 4 weeks and recommend them to everybody needing this kind of work. A plus business!!!!!

Reasonable priceBathtub replacementRemodeling
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Their presentation was very professional

Bathtub replacement
Claudia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

¡Estamos muy contentos con nuestro nuevo baño! Nos encantó cómo quedó; superó nuestras expectativas. Gabriel siempre fue muy atento a todo lo que queríamos, nos mantuvo informados durante el proceso y respondió con paciencia todas nuestras preguntas. Su profesionalismo y excelente servicio hicieron que toda la…

Bathtub refinishingBathtub replacementExterior painting
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason was professional and friendly and worked to help us make our bathroom renovation possible! Thanks Genie

Great priceBathtub replacement
Joann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a fantastic experience with Dave at Genie Bath Systems! He was knowledgeable, patient, and never made us feel pressured. He took the time to answer all our questions and helped us find the perfect option for our bathroom remodel. Highly recommend asking for Dave if you’re considering Genie Bath Systems!

Reasonable priceBathtub replacementRemodeling
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gabe did a fantastic job talking us through our proposed setup and helped us understand the pricing and work that was going to be conducted in our home. We were extremely satisfied with the entire process and would definitely recommend speaking with Gabe!

Reasonable priceBathtub refinishingBathtub replacementRemodeling
Maria11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had my bathroom remodeled and Gabriel G. was my rep. He was amazing, caring honest and gave me a thorough explanation. He made me feel like we were just talking and at the end of it, we bought a bathroom that we truly needed. Thank you Gabriel! You are the BEST! Add your own thing but you get the point 😆

Reasonable priceBathtub replacement
SallyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matthew, the designer is one of the most professional, knowledgeable and friendly individual that I could be working with. He provided the most informed details on my potential shower installation. Thank you!

Reasonable priceBathtub replacement
Arlene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

David Bennett did an outstanding presentation about Genie Bath Systems going over in detail about products to choose from, description of what needed to be done because of the leak and moisture problems. He was professional, courteous, and helped me to get discounts. He is a valuable assett to the company..

Reasonable priceBathtub replacement
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We couldn't be happier with our experience! Gabriel was incredibly thorough, professional, and transparent from the very beginning. He took the time to explain every step of the process, answered all of our questions, and never made us feel rushed or pressured. What really stood out was the attention to detail.…

Great priceBathtub replacementRemodelingBathtub repair
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matthew Davidson came to our house and provided us a quote. We had a fantastic experience and are looking forward to working with Genie Bath Systems in the very near future!

Reasonable priceBathtub replacement
Charles6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jason is a very professional young man. He explained the complete process of installation of a walk in shower. The cost of the project just wasn't in my budget.

OverpricedBathtub replacement
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Looking for a bath to tub conversion for a guest bathroom that would be a serious upgrade to a 21 year old bathroom. Matthew evaluated our current installation and listened to our wish list. Then sketched a solution with material examples. We hadn't seen the quality of materials to match what we wanted until now.…

Great priceBathtub replacementRemodeling

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 44%Overpriced 4%Not sure 6%

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