Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Gentle Giant Moving Company

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 218 movers · 4.9★ from 1,653 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Giant Moving Company is better than 96% of movers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Giant Moving Company is better than 96% of movers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Giant Moving Company is better than 94% of movers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Giant Moving Company is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 92% of movers.A
92

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for in-state moving

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Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$878–$2.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “In-state moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 149
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “In-state moving” · showing 20

Miranda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Adam and his team were incredible. They were on time, organized, friendly, super helpful, and all around a true pleasure to work with. In addition to being efficient and genuinely eager to help, they were all really nice and a pleasure to work with. This team is why it’s worth hiring Gentle Giant - they really go…

Paid $4,000–4,500Great priceLocal movingMoving-related packingOversized-item moving
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team of three young gentlemen was most impressive from start to finish! They were polite & personable, taking genuine interest in my setup. Every task was cheerfully done with excellence, and I couldn’t be more pleased. This is the third time that Gentle Giant has done a move for me, and I highly recommend this exemplary company!

Paid $1,000–1,500Reasonable priceSenior movingVehicle transportLocal moving
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I recently used Gentle Giant Moving Company and they were responsive and transparent about everything associated with the move (pricing and scheduling). The moving crew, led by Alex Reyes, was incredibly professional, friendly, and efficient. During the two day move, Alex and his crew carefully handled antiques,…

Local movingOversized-item movingMoving-related storage
The1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Again The GG does not disappoint in fact they “exceed expectations” and are a cut above the rest. not only do they pack move and unload professionally, but they are polite, proactive, thorough and work extremely hard. Erikas, Mantas, Shawn were exceptional. Took every direction without a blink of an eye. Asked…

Customer photo from The's review
Paid $2,500–3,000Great priceSenior movingLocal movingMoving-related packing
KarynLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional, personable, timely and efficient

Paid $1,500–2,000Reasonable priceIn-state moving
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Gentle Giant was amazing! They helped make sure I was out of my apartment by the deadline and made sure all my belongings were protected and got to my new place. Communication was great, very friendly, and super efficient!

Paid $3,000–3,500Reasonable priceLocal movingMoving-related packingMoving-related storage
Alessandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kind, highly customer service-oriented, professional and highly competent are terms that summarize Horraine McPherson’s crew (Nelu Coroian, Kevon Forsythe, Edvinus Barkus, Robert Chase and Catalin Bivol) Who packed And moved us from Cambridge MA to Cape Cod MA. The crew was clearly well-trained and well-intended.…

Paid $5,000+Reasonable priceLocal movingMoving-related packingOversized-item moving
Christy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The team on both ends of the move were excellent and Leo was great and communicating. They were respectful and kind; moving is stressful for everyone and they did a great job of keeping us calm and comfortable.

Paid $4,000–4,500Reasonable priceIn-state moving
Elaine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Can't say enough good things about this company. This is my second move with them and they make moving which is stressful, easy. From intake with Shane, the arrival of boxes & supplies as needed, final confirmation from Jackie (who can handle last minute surprises!) to the actual execution. The team that came-…

Paid $2,000–2,500Reasonable priceLocal movingIn-state moving
Susanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Really awesome experience with Theo & Daniel. They were friendly, careful with my stuff, and went above and beyond to be helpful in my move.

Paid $1,000–1,500Great priceIn-state moving
RolandLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience moving from a 4th floor walk up Boston apt to a Westford house. Gentle Giant handled the street occupancy permit, Liam, Michael, Austin, and Kevin were fast loading and unloading, and all very professional. Would highly recommend!

Paid $1,500–2,000Great priceIn-state moving
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was coordinating a mover for a friend when the closing date changed and the apartment complex had already rented the apartment. Moving in Boston during June is a nightmare. Unexpectedly moving in Boston during the last week of June is near impossible. Gentle Giants team worked to adjust scheduling and gather a…

Great priceLocal movingMoving-related packingOversized-item moving
Angelo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Moved with Gentle Giant many times and every single time the experience has been superb. The front office staff, movers, and service have all made each move as stress free as possible. Would recommend to any and all interested in making a move!

Paid $2,000–2,500Great priceVehicle transportLocal movingIn-state moving
BobLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jeremiah and his team in Massachusets were Outstanding. They worked very hard and were careful with the furniture, etc. They were real gentlemen and a pleasure to work with. I highly recommend Gentle Giant Moving! The team included Dan, Manny and Steven.

Paid $3,000–3,500Reasonable priceSenior movingLocal movingIn-state moving
danielLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

One of the best moving companies around. I've used them twice now and I will always go back. They are smart, friendly, accommodating, experienced professionals. You will not find any other moving company more professional and work their hardest until the job is done. Ive used many other companies and Gentil Giant will outperform them forever.

Customer photo from daniel's review
Local movingOversized-item movingIn-state moving
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If moving can be “not stressful,” this team came as close to that goal as is humanly possible. They were efficient, well-organized, coordinated well as a team, and were nice to have around. THANKS!

Reasonable priceMoving-related packingIn-state moving
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Gentle Giant team did a superb job, arriving on time with a supervisor and two associates. They worked quickly, efficiently and carefully and each knew their job well. They also had good esprit de corps, and the supervisor was excellent, very good client hands. I would recommend them to anyone doing a move in the greater Boston area.

Paid $2,000+Reasonable priceMoving-related packingOversized-item movingMoving-related storage
Max2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Huge shoutout to the incredible team at Gentle Giant that handled our move — absolutely top notch from start to finish. Alex Reyes and Lukas Sutkus led the operation with professionalism, calmness, and unbelievable attention to detail. The entire crew — Ricardas Padimanskas, Robert Chase, Andrei Grigored Duke…

Paid $2,000+Reasonable priceLocal movingMoving-related packingMoving-related storage
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Incredible service. Andrew worked through all of my indecisiveness and changes with calm adjustments.

Paid $2,000+Reasonable priceMoving-related packingIn-state moving
Jordan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This team is amazing, they worked fast and efficiently. They asked insightful questions about how and where things needed to loaded and unloaded. They had a plan and had me done moving in no time. Great communication and very respectful. Couldn’t recommend this company enough. 10/10

Paid $1,800–2,000Great priceLocal movingMoving-related packingOversized-item moving

Show more in-state moving reviews (55 more) →

Price

$2.5k+149% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving291$621–$1.6k
Interstate moving113$1.9k–$4.9k
Moving-related packing96$454–$1.7k
Oversized-item moving85$196–$633
In-state moving75$878–$2.3k
Moving-related storage50$295–$1.1k
Senior moving38$549–$1.6k
Long-distance moving23$1.7k–$4.9k

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