Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Gentle Giant Moving Company

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 218 movers · 4.9★ from 1,653 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Giant Moving Company is better than 96% of movers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Giant Moving Company is better than 96% of movers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Giant Moving Company is better than 94% of movers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Giant Moving Company is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 92% of movers.A
92

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for local moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.292
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$621–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Local moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 173
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 292 Google reviews tagged “Local moving” · showing 20

Jill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

As usual, Gentle Giant is the best moving and storage company hands down. We would not use any other vendor. Full stop.

Local moving
MariaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Great with moving our sacred items from one church to another!

Paid $1–500Reasonable priceLocal moving
Miranda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Adam and his team were incredible. They were on time, organized, friendly, super helpful, and all around a true pleasure to work with. In addition to being efficient and genuinely eager to help, they were all really nice and a pleasure to work with. This team is why it’s worth hiring Gentle Giant - they really go…

Paid $4,000–4,500Great priceLocal movingMoving-related packingOversized-item moving
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Gentle Giant is simply the best. We used Gentle Giant to move into our house 28 years ago and went right back to them when we sold it. They are great to work with pre-move, made us feel very comfortable in prepping for moving day, and the crew were great guys, doing a great job. They are 5 stars in my book.…

Paid $2,000+Reasonable priceLocal moving+ Responsiveness+ Punctuality+ Professionalism
Carolynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The movers were amazing!! They were so organized and professional and did everything they could to make the move quick and painless! They were polite and extra hard working!! No breaks! I can’t say enough about how wonderful they were! And working with Gentle Giant from booking with Jackie throughout the whole…

Paid $4,000–4,500Reasonable priceLocal moving
Cherie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had a terrific experience with Gentle Giants! Everything from the first call and quote to help along the way to our move day: the moving crew was on time, friendly, and efficient. We highly recommend this service.

Paid $1,500–2,000Great priceLocal moving
jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Yet another problem-free move with Gentle Giants! They always take care with my belongings and their movers are uniformly friendly and professional. I recommend them to all my friends.

Reasonable priceLocal movingMoving-related packingOversized-item moving
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gentle Giant was fantastic and very efficient! Erikas and Gražvydas (our movers) were also super friendly and helpful and I couldn’t recommend them enough!

Paid $1,000–1,500Reasonable priceLocal movingOversized-item moving
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Highly professional and friendly move of a double oven to a 2nd floor apartment & the removal of the old one down from the 2nd floor, both with the lift. Never disappointed by the talented men of Gentle Giant!

Paid $500–1,000Reasonable priceLocal moving
Tara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent service. Office move in Boston. Service from start to finish was professional, polite, and respectful. Movers were very careful with monitors and other delicate items. Highly recommend - go to movers from now on

Paid $1,000–1,500Local moving
michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Gentle Giant Movers proved to me “you get what you pay for”. Simply the best experience I’ve had in moving perhaps 10-12 times the past 30 years. From the guys helping the day before the move with pre-pack and wrap to the next day of move to new place they were top notch. The company started decades ago by Larry…

Paid $5,000+Reasonable priceLocal movingMoving-related storage
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

The coordinator was great at giving us all of the details we needed to prepare for our move. Erikas and Edgaras arrived on time and fortunately had experience with our condo building and all of the rules we had for moving which made things easier for me. They took great care with the property and my items and were…

Paid $1,500–2,000Reasonable priceLocal moving
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great experience. Hard working friendly group of guys.

Paid $5,000+Great priceLocal moving
Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Alex, Palius and Mason did an excellent job helping my client move very delicate and special items. They were professional and very pleasant to work with.

Reasonable priceLocal moving
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Alex, Palius, and Mason were professional, efficient, careful and courteous. The job was done quickly and very well.

Paid $1,500–2,000Reasonable priceLocal moving
BenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We (GS Builders Inc) hired gentle giants to hoist a 9’ countertop into the 2nd floor from Street level. Every interaction went smooth, from the initial phone call to the hoisting was a breeze, fair price, and great firm to work with. I have to especially mention their crane operator, he came, set up and within 20…

Customer photo from Ben's reviewCustomer photo from Ben's reviewCustomer photo from Ben's review
Paid $500–1,000Reasonable priceLocal movingOversized-item movingService not listed
Niki10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Erikas and his helpers Edvinas and Alex provided a stress free move. They listened carefully and checked frequently throughout the move. Super ambassadors for Gentle Giant.

Local moving
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team of three young gentlemen was most impressive from start to finish! They were polite & personable, taking genuine interest in my setup. Every task was cheerfully done with excellence, and I couldn’t be more pleased. This is the third time that Gentle Giant has done a move for me, and I highly recommend this exemplary company!

Paid $1,000–1,500Reasonable priceSenior movingVehicle transportLocal moving
Tiffany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alin at Gentle Giant did a fabulous job leading my local move. Some of the items were fragile and multiple held sentimental value. The goods were all handled carefully, packed well, and re-placed in my city home (narrow doorways and stairs) with no issue. Absolutely worth the price for their work.

Paid $500–1,000Reasonable priceLocal movingOversized-item moving
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Gentle Giant Team did an outstanding job moving me. There were four people: Alex, Vadym, Dan and Ricardo’s. And they work as a team and helped me quickly make decisions to make the move go smoothly.

Paid $2,000–2,500Reasonable priceLocal moving

Show more local moving reviews (272 more) →

Price

$2.5k+149% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving291$621–$1.6k
Interstate moving113$1.9k–$4.9k
Moving-related packing96$454–$1.7k
Oversized-item moving85$196–$633
In-state moving75$878–$2.3k
Moving-related storage50$295–$1.1k
Senior moving38$549–$1.6k
Long-distance moving23$1.7k–$4.9k

Compare with