Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Gentle Giant Moving Company

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 218 movers · 4.9★ from 1,653 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Giant Moving Company is better than 96% of movers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Giant Moving Company is better than 96% of movers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Giant Moving Company is better than 94% of movers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Giant Moving Company is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 92% of movers.A
92

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for moving-related junk removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related junk removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Moving-related junk removal”

Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team of three young gentlemen was most impressive from start to finish! They were polite & personable, taking genuine interest in my setup. Every task was cheerfully done with excellence, and I couldn’t be more pleased. This is the third time that Gentle Giant has done a move for me, and I highly recommend this exemplary company!

Paid $1,000–1,500Reasonable priceSenior movingVehicle transportLocal moving
Sun-Joo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On a hot summer day, Alin’s team worked so hard for our moving from MA to CT. It took three days. Alin led the team so well that everything was smooth. His motto is “Everything is possible.” Yes, he made everything possible! Our move involved lots of stairs and heavy book boxes. But no complaints from the team. Ian…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingOversized-item moving
StephanieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

*****Five stars, without hesitation.***** I told this company upfront that I was a divorced empty nester moving alone for the first time in my life — no kids, no partner, just me — and that I needed to be treated with kid gloves. They took that seriously from day one and never let up. For context: I’ve moved every…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingMoving-related junk removal
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Gentle Giant team did a superb job, arriving on time with a supervisor and two associates. They worked quickly, efficiently and carefully and each knew their job well. They also had good esprit de corps, and the supervisor was excellent, very good client hands. I would recommend them to anyone doing a move in the greater Boston area.

Paid $2,000+Reasonable priceMoving-related packingOversized-item movingMoving-related storage
Max2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Huge shoutout to the incredible team at Gentle Giant that handled our move — absolutely top notch from start to finish. Alex Reyes and Lukas Sutkus led the operation with professionalism, calmness, and unbelievable attention to detail. The entire crew — Ricardas Padimanskas, Robert Chase, Andrei Grigored Duke…

Paid $2,000+Reasonable priceLocal movingMoving-related packingMoving-related storage
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Your packing and loading team were exceptional. I would recommend to anyone. Hard working, friendly, and polite.

Paid $2,000+Reasonable priceMoving-related packingOversized-item movingMoving-related junk removal
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience moving from Brighton to Medford with Gentle Giant! The crew was super friendly, fast, and careful with everything. They packed my furniture really well, helped with all the boxes, and even hauled away a few things I didn’t need. The estimate was spot-on with no surprises. Everything went…

Paid $1,800–2,000Reasonable priceLocal movingMoving-related junk removal
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Five stars for best move ever! Great team. Well led. All the right equipment and supplies for the job. Energetic. Respectful of property. Excellent attention to detail. Quote was accurate. Front office and four-man crew did everything right to ensure a smooth, stress-free experience. Couldn't wish for more. Thank you❣️

Paid $2,000+Great priceSenior movingLocal movingMoving-related packing
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've now hired Gentle Giant for three different moves and they are unquestionably the best moving company I've ever used. They are little bit pricier than others, but worth every single penny for what you get, which is amazing service and peace of mind. For my recent move last weekend, the team that assisted us was…

Local movingMoving-related packingIn-state moving
Stuart12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is entire moving experience was handled in a professional, polite, accommodating and comfortable manner.

Reasonable priceSenior movingLocal movingMoving-related packing
Derrivane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gerry and Rooty were wonderful to work with. They had a warm and professional demeanor, worked well with other contractors on site and were super efficient to work with. This isn’t my first experience with them or Gentle Giant Services. Every time I work with them, our projects are seamless, GG employees are beyond…

Not sureMoving-related packingOversized-item movingMoving-related storage
Brendan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience moving. Team was very quick and organized and made the entire process relaxing. So far the best moving experience I've had

Reasonable priceLocal movingOversized-item movingIn-state moving
Ellen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $3,000–3,500Reasonable priceLocal movingMoving-related packingMoving-related junk removal
GeorgeLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

In-state movingMoving-related junk removalMoving-related storage+ Professionalism

Price

$2.5k+149% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving291$621–$1.6k
Interstate moving113$1.9k–$4.9k
Moving-related packing96$454–$1.7k
Oversized-item moving85$196–$633
In-state moving75$878–$2.3k
Moving-related storage50$295–$1.1k
Senior moving38$549–$1.6k
Long-distance moving23$1.7k–$4.9k

Compare with