Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Gentle Giant Moving Company

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 218 movers · 4.9★ from 1,653 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Giant Moving Company is better than 96% of movers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Giant Moving Company is better than 96% of movers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Giant Moving Company is better than 94% of movers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Giant Moving Company is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 92% of movers.A
92

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for moving-related storage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related storage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 50 Google reviews tagged “Moving-related storage” · showing 20

michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Gentle Giant Movers proved to me “you get what you pay for”. Simply the best experience I’ve had in moving perhaps 10-12 times the past 30 years. From the guys helping the day before the move with pre-pack and wrap to the next day of move to new place they were top notch. The company started decades ago by Larry…

Paid $5,000+Reasonable priceLocal movingMoving-related storage
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I recently used Gentle Giant Moving Company and they were responsive and transparent about everything associated with the move (pricing and scheduling). The moving crew, led by Alex Reyes, was incredibly professional, friendly, and efficient. During the two day move, Alex and his crew carefully handled antiques,…

Local movingOversized-item movingMoving-related storage
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Gentle Giant was amazing! They helped make sure I was out of my apartment by the deadline and made sure all my belongings were protected and got to my new place. Communication was great, very friendly, and super efficient!

Paid $3,000–3,500Reasonable priceLocal movingMoving-related packingMoving-related storage
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time that I used Gentle Giant/Allston Piano for a piano move and would highly recommend them. This was a complex move of a grand piano which was delivered by another mover from out of state and that required craning the piano through a tight second story window. They sent teams to the house…

Paid $2,000–2,500Reasonable priceLocal movingMoving-related storageService not listed
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely super guys, everything was perfect! Such a contrast to other movers we’ve used…will stick with these guys from now on!

Reasonable priceInterstate movingMoving-related packingOversized-item moving
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was coordinating a mover for a friend when the closing date changed and the apartment complex had already rented the apartment. Moving in Boston during June is a nightmare. Unexpectedly moving in Boston during the last week of June is near impossible. Gentle Giants team worked to adjust scheduling and gather a…

Great priceLocal movingMoving-related packingOversized-item moving
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Gentle Giant team did a superb job, arriving on time with a supervisor and two associates. They worked quickly, efficiently and carefully and each knew their job well. They also had good esprit de corps, and the supervisor was excellent, very good client hands. I would recommend them to anyone doing a move in the greater Boston area.

Paid $2,000+Reasonable priceMoving-related packingOversized-item movingMoving-related storage
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Incredible team!! I hope to have the same stellar crew again. They were fantastic.

Paid $2,000+Great priceMoving-related storage
Max2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Huge shoutout to the incredible team at Gentle Giant that handled our move — absolutely top notch from start to finish. Alex Reyes and Lukas Sutkus led the operation with professionalism, calmness, and unbelievable attention to detail. The entire crew — Ricardas Padimanskas, Robert Chase, Andrei Grigored Duke…

Paid $2,000+Reasonable priceLocal movingMoving-related packingMoving-related storage
RichLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The entire crew was outstanding. Super friendly, super communicative, and just totally professional. When my items arrived at the other end of the move, the team there was equally the same. My wife and I commented on how great everyone was and how Gentle Giant must be doing a great job on how they treat their people…

Paid $2,000+Reasonable priceInterstate movingMoving-related packingOversized-item moving
Trevor4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Gentle Giant is THE BEST moving company by far. I've used them twice, once for a local move, and the recent second time for an interstate move and both went incredibly smoothly. The team is very professional, personable, focused on what they do, work incredibly hard, are very courteous, go above and beyond to…

Paid $2,000+Reasonable priceInterstate movingMoving-related packingMoving-related storage
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our two crews (packing and moving) were helpful, polite, respectful, careful, and extremely competent. They asked questions, listened, and came back and asked again when something didn't make sense to them in the moment. They noticed I was on the phone at one point and apologized for trying to ask a question (even…

Reasonable priceMoving-related packingMoving-related storageService not listed
Calais9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Gentle giant moved us out of our home in Seattle and stored all of our belongings for 3 years, and finally just moved our things to Texas. They are professional and do an impeccable job. You can really trust them to keep all of your belongings safe and to make your move as easy as can be.

Paid $2,000+Reasonable priceInterstate movingMoving-related packingMoving-related storage
Kenneth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We were very pleased with the group of guys that handled our move. The guys very carefully packed and wrapped our stuff one day and the next day they emptied our house in 1.5 hours and our storage unit in 2 hours. Our move is international which meant an extra level of packing.

Great priceMoving-related packingMoving-related storageLong-distance moving
Anna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Scott and Matt were phenomenal. This is the 3rd time I have used Gentle Giant, and they continue to impress. Scott and Matt emptied a large storage unit with heavy garage equipment and tools in record time. They even graciously helped load a couple of large juniper trees into the back of a friend's pickup truck at…

Great priceLocal movingOversized-item movingMoving-related storage
Catia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I needed help with a local move and they were an awesome crew! Professional and efficient. Thanks Matt, Graham and Aidan & Ion, Peter and Jaeden.

Reasonable priceLocal movingMoving-related packingMoving-related storage
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Florin and Alex were both great! Professional and timely. Very efficient and did a great job making sure everything was packed safely and properly for a long distance move. They took care of it all and reasonably priced for all the supplies and labor. I would 100% recommend gentle giants for any moving services!

Paid $200–400Reasonable priceMoving-related packingMoving-related storage
April10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Careless and do not take responsibility for their mistakes. Definitely not use GG storage. I did when living abroad for several years, and had to throw away numerous treasured mementos, valuable clothing and other items due to widespread black mould. Over priced, over rated, and terrible to deal with. Avoid.

Paid $2,000+OverpricedInterstate movingMoving-related packingMoving-related storage
Katrina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Once again, a successful move with Gentle Giant! I truly admire this company and their excellent moving teams and support staff. From the initial contact, every interaction is friendly, efficient and professional. Through several moves, not one item has ever been damaged and I know that my belongings will be…

Paid $2,000+Moving-related storageLong-distance moving
Christin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gentle Giant packed up my Boston life, moved me to Alexandria, and even handled a storage unit, all with incredible professionalism and good humor. They were friendly, careful, and made a stressful move feel less stressful. I love that they included photos of all the movers so I knew exactly who to expect. They…

Paid $2,000+Reasonable priceInterstate movingMoving-related packingMoving-related storage

Show more moving-related storage reviews (30 more) →

Price

$2.5k+149% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving291$621–$1.6k
Interstate moving113$1.9k–$4.9k
Moving-related packing96$454–$1.7k
Oversized-item moving85$196–$633
In-state moving75$878–$2.3k
Moving-related storage50$295–$1.1k
Senior moving38$549–$1.6k
Long-distance moving23$1.7k–$4.9k

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