Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Gentle Giant Moving Company

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 218 movers · 4.9★ from 1,653 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Giant Moving Company is better than 96% of movers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Giant Moving Company is better than 96% of movers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Giant Moving Company is better than 94% of movers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Giant Moving Company is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 92% of movers.A
92

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for oversized-item moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.85
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$633
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Oversized-item moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 85 Google reviews tagged “Oversized-item moving” · showing 40

Miranda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Adam and his team were incredible. They were on time, organized, friendly, super helpful, and all around a true pleasure to work with. In addition to being efficient and genuinely eager to help, they were all really nice and a pleasure to work with. This team is why it’s worth hiring Gentle Giant - they really go…

Paid $4,000–4,500Great priceLocal movingMoving-related packingOversized-item moving
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Moved from one storage facility to another out-of-state.

Paid $2,000–2,500Great priceVehicle transportInterstate movingOversized-item moving
james4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

exceptional experience...all went very smoothly

Paid $500–1,000Reasonable priceOversized-item moving
LS1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Steven (Rudy) Leonard and Gerard Johnston did a fantastic job hoisting our grand piano out of a narrow second-floor window (part of the frame had to be removed) and over electric wires. It was clear from the start that they have decades of experience doing this -- precision work with an old-school human touch.

Reasonable priceOversized-item moving
jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Yet another problem-free move with Gentle Giants! They always take care with my belongings and their movers are uniformly friendly and professional. I recommend them to all my friends.

Reasonable priceLocal movingMoving-related packingOversized-item moving
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gentle Giant was fantastic and very efficient! Erikas and Gražvydas (our movers) were also super friendly and helpful and I couldn’t recommend them enough!

Paid $1,000–1,500Reasonable priceLocal movingOversized-item moving
BenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We (GS Builders Inc) hired gentle giants to hoist a 9’ countertop into the 2nd floor from Street level. Every interaction went smooth, from the initial phone call to the hoisting was a breeze, fair price, and great firm to work with. I have to especially mention their crane operator, he came, set up and within 20…

Customer photo from Ben's reviewCustomer photo from Ben's reviewCustomer photo from Ben's review
Paid $500–1,000Reasonable priceLocal movingOversized-item movingService not listed
Tiffany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alin at Gentle Giant did a fabulous job leading my local move. Some of the items were fragile and multiple held sentimental value. The goods were all handled carefully, packed well, and re-placed in my city home (narrow doorways and stairs) with no issue. Absolutely worth the price for their work.

Paid $500–1,000Reasonable priceLocal movingOversized-item moving
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I recently used Gentle Giant Moving Company and they were responsive and transparent about everything associated with the move (pricing and scheduling). The moving crew, led by Alex Reyes, was incredibly professional, friendly, and efficient. During the two day move, Alex and his crew carefully handled antiques,…

Local movingOversized-item movingMoving-related storage
Joyce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Gentle Giant was awesome to deal with from start to finish. I needed to keep rescheduling the booking date due to complicated issues on my end. They were absolutely lovely and never made me feel that I was a pain the neck (which I was)! The movers arrived exactly on time, they were efficient, careful, and overall…

Paid $500–1,000Reasonable priceLocal movingMoving-related packingOversized-item moving
JohnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is my third time using Gentle Giant. Each time was great. This time, I had the pleasure of working with Eddie and Lucas. They were very detailed and caring about my situation and my home. If you want your items and home to be treated with amazing care, use Gentle Giant. You have to pay for quality and that’s…

Reasonable priceLocal movingOversized-item moving
The1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Again The GG does not disappoint in fact they “exceed expectations” and are a cut above the rest. not only do they pack move and unload professionally, but they are polite, proactive, thorough and work extremely hard. Erikas, Mantas, Shawn were exceptional. Took every direction without a blink of an eye. Asked…

Customer photo from The's review
Paid $2,500–3,000Great priceSenior movingLocal movingMoving-related packing
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you for the excellent service! Your entire team—from scheduling and dispatch to the on-site crew—was highly professional, skilled, and clearly took great pride in their work. They carefully handled the difficult task of moving an oversized chair into a small space and cleared away all packing materials before…

Paid $500–1,000Great priceOversized-item moving
BatistaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gerry and Rooty came out to crane a piano out of an attic apartment in Cambridge for my stepdad, recently, and the experience was above all expectations! Mt stepdad was very anxious surrounding the whole endeavor, but Rooty put his worries to rest right away, while Gerry made short work of the piano on the third…

Customer photo from Batista's reviewCustomer photo from Batista's review
Paid $1–500Reasonable priceOversized-item moving
MermaidLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I genuinely don’t know how to write a review that adequately captures just how incredible our Gentle Giant team was, because saying they were “five star” doesn’t even begin to cut it. **They were absolute ALL-STARS.** We hired Gentle Giant for both packing and moving, and ours was not a straightforward move. We…

Paid $5,000+Reasonable priceLocal movingMoving-related packingOversized-item moving
Alessandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kind, highly customer service-oriented, professional and highly competent are terms that summarize Horraine McPherson’s crew (Nelu Coroian, Kevon Forsythe, Edvinus Barkus, Robert Chase and Catalin Bivol) Who packed And moved us from Cambridge MA to Cape Cod MA. The crew was clearly well-trained and well-intended.…

Paid $5,000+Reasonable priceLocal movingMoving-related packingOversized-item moving
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys who moved me were all great: Orion, Elijah and Clyde. They worked hard. They were friendly. They stayed on task through a long day. I was impressed. Nothing was broken.

Paid $3,000–3,500Reasonable priceSenior movingLocal movingOversized-item moving
Sun-Joo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On a hot summer day, Alin’s team worked so hard for our moving from MA to CT. It took three days. Alin led the team so well that everything was smooth. His motto is “Everything is possible.” Yes, he made everything possible! Our move involved lots of stairs and heavy book boxes. But no complaints from the team. Ian…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingOversized-item moving
Maura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys were so efficient and respectful of the home! Everything worked and fit beautifully!!! Would highly recommend this team!!!

Paid $3,500–4,000Great priceOversized-item moving
MargotLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This was our third move with Gentle Giant—this time all the way across the country—and again they did not disappoint! What consistently astonishes me is how kind, professional and efficient (!) their crews are—I don’t know where they find them or how they’re trained. They waste absolutely no time, yet are super…

Paid $5,000+Great priceMoving-related packingOversized-item movingLong-distance moving
Jeanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jerry Johnston, Steven Leonard and Rudy just left after craining a large cabinet into my rental apartment. I couldn’t have asked for a nicer, more skilled and professional crew!! They were calm, confident and precise! I was very grateful to have them here to get the job done. Combined with the crew that was here…

Paid $500–1,000Reasonable priceOversized-item moving
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely super guys, everything was perfect! Such a contrast to other movers we’ve used…will stick with these guys from now on!

Reasonable priceInterstate movingMoving-related packingOversized-item moving
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fanntastic experience with packers and movers from start to finish from our one bedroom apartment. They were very efficient and gentle with our belongings.

Paid $5,000+Reasonable priceInterstate movingOversized-item movingLong-distance moving
Deb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Problem getting new refrigerator into 2nd floor of house. Called Gentle Giant about assessing situation. Expected them maybe next day for measurements and a quote. They called same day and asked if they could come same day. Not only assessed situation but lifted new fridge and old fridge with crane over 2nd floor…

Paid $500–1,000Reasonable priceOversized-item moving
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The guys were very nice and polite. They helped me in many ways.

Paid $5,000+Reasonable priceLocal movingMoving-related packingOversized-item moving
Krisztian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve had a very positive experience with Gentle Giant Moving Company. I’ve used them for two challenging jobs: moving a piano with a crane and, more recently, moving a refrigerator with a crane. Both times, the team was professional, efficient, and well-organized. Everyone I worked with was friendly, helpful, and…

Local movingOversized-item moving
Hans2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a wonderful experience with Gentle Giant’s difficult task moving team; Gerry, Steven “Rooty”, and Ian. They arrived promptly and surveyed the moving in of a sectional sofa that did not fit through our entrance stairway. In the end, they used their crane to lift it through a window…which was easy for them?!?!?…

Paid $500–1,000Great priceOversized-item moving
Manuel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Incredibly happy with Gentle Giant! The crew was very professional and friendly. They were fast, efficient and handled everything with care. Its more expensive than other companies, but its worth it. Definitely recommend them!

Paid $2,000–2,500Reasonable priceLocal movingOversized-item moving
Stuart7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hired a crane from Gentle Giant to lift new patio furniture to my 4th floor roof deck. The crew: Gerry Johnson, Steven Leonard and Yan Sutherland were great! I highly recommend them!

Paid $500–1,000Reasonable priceOversized-item moving
Fonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Danny and the crew that came to move my things were amazing. They were polite and asked questions when needed, communicated well regarding how they would tackle the project, took care to protect the furniture, and had great solutions for maneuvering tight corners and spaces. The move took longer than expected, but…

Reasonable priceLocal movingMoving-related packingOversized-item moving
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was coordinating a mover for a friend when the closing date changed and the apartment complex had already rented the apartment. Moving in Boston during June is a nightmare. Unexpectedly moving in Boston during the last week of June is near impossible. Gentle Giants team worked to adjust scheduling and gather a…

Great priceLocal movingMoving-related packingOversized-item moving
BrookeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

7 years ago, when we moved ourselves into our Cambridge apartment, it was so exhausting that I said to my wife, "when you move out, you're going to need to find a new, young husband to help, because I'm not doing it." A few months ago, as we got close to selling our place, I said, "Are you making any progress on…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingOversized-item moving
Shaun3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Moving is always a stressful process but Gentle Giant makes a move as easy and worry-free as it could possibly be. We worked with them to move from Boston to the suburbs outside the city. From the initial quote through the whole process, Gentle Giant was professional, courteous, and effective. We used their pack and…

Paid $5,000+Reasonable priceLocal movingMoving-related packingOversized-item moving
danielLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

One of the best moving companies around. I've used them twice now and I will always go back. They are smart, friendly, accommodating, experienced professionals. You will not find any other moving company more professional and work their hardest until the job is done. Ive used many other companies and Gentil Giant will outperform them forever.

Customer photo from daniel's review
Local movingOversized-item movingIn-state moving
Noreen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They were prompt, precise, pleasant and essentially perfect. We created some tricky spots which they maneuvered with ease. Such a great team. Gentle Giant never disappoints!

Great priceLocal movingOversized-item moving
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Gentle Giant team did a superb job, arriving on time with a supervisor and two associates. They worked quickly, efficiently and carefully and each knew their job well. They also had good esprit de corps, and the supervisor was excellent, very good client hands. I would recommend them to anyone doing a move in the greater Boston area.

Paid $2,000+Reasonable priceMoving-related packingOversized-item movingMoving-related storage
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The crew was amazing! I can't thank them enough - they moved a large granite sculpture which was challenging, to say the least. They were lovely, professional, thoughtful, efficient and determined to make a hard move work. I am very grateful. I suspect they could move mountains, if asked. Thank you!

Reasonable priceLocal movingOversized-item moving
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I needed a crane to get a large bureau out of my third floor - no problem for GG! Also, they are lovely people, and my items were handled carefully and without any damage. Highly recommend!

Paid $1,800–2,000Great priceOversized-item movingService not listed
DoctaVinnieLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Nothing slless than fantastic! I had a very small move, on very short notice. Working with William Stirling, who true to their slogan of winning my business for life, stuck with me and put together a very reasonable proposal. While this was a tiny bit of work for this team, they were consumate professionals, guided…

Great priceOversized-item moving
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I just had GG move some heavy printing equipment from Boston to Lynnfield. The crew was awesome. On time and very nice to work with. Tomas, Jack and Taylor Thank You. I will use GG for all my moving needs.

Paid $1,200–1,400Great priceLocal movingOversized-item moving

Show more oversized-item moving reviews (45 more) →

Price

$2.5k+149% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving291$621–$1.6k
Interstate moving113$1.9k–$4.9k
Moving-related packing96$454–$1.7k
Oversized-item moving85$196–$633
In-state moving75$878–$2.3k
Moving-related storage50$295–$1.1k
Senior moving38$549–$1.6k
Long-distance moving23$1.7k–$4.9k

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