Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Gentle Giant Moving Company

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 218 movers · 4.9★ from 1,653 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Giant Moving Company is better than 96% of movers.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Giant Moving Company is better than 96% of movers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Giant Moving Company is better than 94% of movers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Giant Moving Company is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Giant Moving Company is better than 92% of movers.A
92

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for vehicle transport

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Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$527–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle transport”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Vehicle transport”

Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Moved from one storage facility to another out-of-state.

Paid $2,000–2,500Great priceVehicle transportInterstate movingOversized-item moving
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team of three young gentlemen was most impressive from start to finish! They were polite & personable, taking genuine interest in my setup. Every task was cheerfully done with excellence, and I couldn’t be more pleased. This is the third time that Gentle Giant has done a move for me, and I highly recommend this exemplary company!

Paid $1,000–1,500Reasonable priceSenior movingVehicle transportLocal moving
Cynthia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Erik, Finn, and Andrew, make Gentle Giant what it is. They went above and beyond to make my move happen. The city of Cambridge forgot to post the parking permits. They parked safely and walked the extra distance and got me in my apt. no time and under my total estimate. Hurrah and Go Gentle for your next move!

Paid $1,500–2,000Great priceVehicle transportLocal moving
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I recently moved and had a fantastic experience with Gentle Giant Moving. The entire process was incredibly easy, from coordinating the move to the careful handling of my furniture. I had the pleasure of working with Bogdan and Cristian, and they were absolutely fantastic. Both were incredibly friendly, helpful,…

Great priceVehicle transport
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The movers were fast and careful with my things, and very professional. Holding my things in the truck overnight was less of a hassle than I expected, and yhe actual move cost was hundreds of dollars less than the estimate. More expensive than other highly recommended and established local moving companies, but I…

Paid $1,500–2,000Reasonable priceVehicle transportLocal moving
S.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Aaron, Caleb, Roman and Taran did a fine job moving us from Medford to the Pioneer Valley. Everything was expertly packed the first day and arrived fully intact the next. They were polite, personable and professional and Aaron, as team leader, communicated clearly. Our household goods were a tight fit in the 37-foot…

Paid $5,000+Reasonable priceVehicle transportMoving-related packing
Angelo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Moved with Gentle Giant many times and every single time the experience has been superb. The front office staff, movers, and service have all made each move as stress free as possible. Would recommend to any and all interested in making a move!

Paid $2,000–2,500Great priceVehicle transportLocal movingIn-state moving
Renato2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Crew that led by Cody did an amazing job unloading and placing our items in the new place. They were very helpful and proactive to make sure all our needs were met. 10/10!

Paid $2,000+Reasonable priceVehicle transportLocal moving
Laurie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The Gentle Giant moving team did a superb job moving the contents of our family home from MA to an island in Maine for which the logistics are particularly challenging. They did a superb job. Communication was excellent. Quality, speed, experience, strength and demeanor of all the packers and movers were really…

Paid $2,000+Reasonable priceSenior movingVehicle transportOversized-item moving
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My move was wonderful, the staff was safe, considerate and polite and this was my 2nd time using them!! True Gentle Giants, thank you for everything!!👻🎃♥️

Paid $2,000+Great priceSenior movingVehicle transportInterstate moving
CooperLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Second time I have used these guys and they are the absolute best. The whole operation is very well organized and the office people are super helpful, and the movers themselves are super fast, very nice, and extremely competent. Would recommend them to anyone I know and will likely use them again in the future!

Paid $800–1,000Great priceVehicle transportLocal movingIn-state moving
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our moving crew of Nerijus, Andrew, and Henry was excellent. They were incredibly well organized, efficient, hard working, and polite. Once the truck was full, they helped us load smaller personal items into my car. They unloaded everything exactly as we asked and assembled what furniture we needed help with before…

Reasonable priceVehicle transportLocal movingMoving-related packing
Pittori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A crew of four moved me out of a Boston 4th floor walkup artist studio to a Somerville two and a half floor walkup studio.The artwork was carefully and professionally transported, including a couple of extra large canvases, some medium to large framed, glazed works, and several loads of oversized paperworks that…

Vehicle transportLocal movingMoving-related packing
JohnLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

A little bit on the expensive side, but overall incredibly well worth it. Gentle Giant showed up and took care of every little piece of my move in downtown Boston; they delivered me boxes and packing material way ahead of the move date, showed up right on time, figured all of the details around moving stuff between…

In-state movingLocal movingVehicle transport+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

I have made several moves with GG and have always been happy with their service and responsiveness. 1 star off because they ain't cheap, although to be fair I did not price shop (given my previous satisfaction) and it was a cross-country move.

Moving-related storageInterstate movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Gentle Giant was awesome! The crew they sent were incredible fast and efficient and safe! I was really pleased with communication throughout the process and the actual move. Would highly recommend!

In-state movingVehicle transport
Duna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I rarely write any reviews, but this one is different because Gentle Giant went out of their way to help me in two very hectic situations. Gentle Giant accommodated me when I had to pack and move my entire apartment after I got stuck abroad due to COVID-19. Moving is already stressful, but moving without being in…

In-state movingLocal movingMoving-related storage+ Responsiveness+ Punctuality+ Quality
Fang10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Fantastic experience, the move was way faster than we expected and furniture moved was pristine. Also super accommodating and made sure to keep masks on as much as possible and sanitize.

In-state movingVehicle transport+ Punctuality+ Quality+ Professionalism

Price

$2.5k+149% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 71%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving291$621–$1.6k
Interstate moving113$1.9k–$4.9k
Moving-related packing96$454–$1.7k
Oversized-item moving85$196–$633
In-state moving75$878–$2.3k
Moving-related storage50$295–$1.1k
Senior moving38$549–$1.6k
Long-distance moving23$1.7k–$4.9k

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