MOVERS · PHILADELPHIA, PA
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%82+28.7Reliability 15%95+14.3Craft & service 20%84+16.8Value 10%34+3.4Momentum 8%77+6.2Track record 7%57+4Accountability 5%73+3.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Gentle Giant Moving Company

Better than 95% of movers · #4 of 75

4.9★420 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.7%)Share of reviews from the last 24 months that gave 1 or 2 stars.
86%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Gentle Giant Moving Company for senior moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$585–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Senior moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Senior moving”

★★★★★ Leslie · 2 months ago

Gentle Giant's astonishingly efficient, cheerful, and hard working team--lead by Xavier and Jang--did everything they could to make things go smoothly during this stressful time. The relocation from Bryn Mawr to Newtown Square included not only lots of boxes, many of them carefully packed by the team, but also large…

Paid $5,000+Reasonable priceSenior movingLocal movingMoving-related packing
★★★★★ Stephanie · 5 months ago

Best move ever! Price was reasonable, and my crew was friendly, cheerful, fast, and accommodating. I’ve moved with them before, and I certainly would again. Gentle Giant is awesome.

Senior moving
★★★★★ Anthony · 7 months ago

I have moved from multiple cities, NYC to FL to PHL and back to NYC. I have been ripped off and screwed so much that I did a little research and happy I did. This team blew me away along with the price. Fully uniformed same guys who picked up dropped off. Special shout out to the All Star Team, Mickey, Joel, Steve…

Paid $2,000+Great priceSenior movingLocal movingOversized-item moving
★★★★★ Madelyn · 10 months ago

Used Gentle Giant to move my mom from a townhouse in South Philly to assisted living out in Delco. These guys were incredible and we will definitely use them again! Jay and his crew were efficient, quick and also patient, kind and courteous. Highly recommend!!

Paid $1,000–1,200Great priceSenior moving
★★★★★ Mark · 11 months ago

Scott, Viktor, and each other member of the crew were professional, efficient, very easy to work with: friendly, courteous, helpful, accommodating. They went beyond expectations. A complex, three-stop move and multiple special requests turned out to be -- as much as such a task could be -- a pleasure. Strong…

Senior movingInterstate movingOversized-item moving
★★★★★ Sarah · Edited a year ago

Wonderful, careful, thoughtful about my every detail and concern. Great customer service every step of the way and my art, china and antiques all arrived safely and placed where I wanted. Best movers in my 70 years experience of moving around. 5 stars

Paid $2,000+Reasonable priceSenior movingLocal moving

vs category

Blue = Gentle, grey = movers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (13 reviews)2024-Q2: 4.86★ (22 reviews)2024-Q3: 5.00★ (29 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (11 reviews)2025-Q2: 5.00★ (24 reviews)2025-Q3: 5.00★ (21 reviews)2025-Q4: 5.00★ (16 reviews)2026-Q1: 5.00★ (17 reviews)2026-Q2: 5.00★ (16 reviews)2026-Q3: 5.00★ (23 reviews)2026-Q4: 5.00★ (4 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$1.8k+94% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Great price 34%Reasonable 63%Overpriced 0%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%82+28.7Reliability 15%95+14.3Craft & service 20%84+16.8Value 10%34+3.4Momentum 8%77+6.2Track record 7%57+4Accountability 5%73+3.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
82
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
95
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
84
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
34
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
77
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
57
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
73

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+144 / −1
Professionalism
+154 / −1
Responsiveness
+133 / −0
Punctuality
+50 / −0
Value
+118 / −2

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