MOVERS · PHILADELPHIA, PA
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%82+28.7Reliability 15%95+14.3Craft & service 20%84+16.8Value 10%34+3.4Momentum 8%77+6.2Track record 7%57+4Accountability 5%73+3.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Gentle Giant Moving Company

Better than 95% of movers · #4 of 75

4.9★420 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.7%)Share of reviews from the last 24 months that gave 1 or 2 stars.
86%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Gentle Giant Moving Company for vehicle transport

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$5,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle transport”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Vehicle transport”

HarryLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great company. Superior crew, did a fantastic job for our two day pack and move from Phila to Lewes, DE. Highly recommend this company. Charged their estimate at the end. Very honest firm, hard working.

Paid $5,000+Great priceVehicle transportInterstate movingMoving-related packing
Jade4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had such a wonderful experiencing working with Gentle Giant -- my best experience working with a mover yet. Everyone whom I worked with, from the coordination end with Dominic and Dominque to the moving crew (Andrew, Joel, Josh, and Kevin) was responsive, respectful, careful with my items, and efficient. I…

Paid $2,000+Reasonable priceVehicle transportLocal movingOversized-item moving
t7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Team was polite and kept me in the loop for decisions, efficient in packing up loose items and the truck, and overall they made what was a very stressful time feel less chaotic.

Great priceVehicle transportLocal movingMoving-related packing
LOVELY3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From start to finish all the employees were very professional, even though it was a last minutes move, the team still make it happen for us, they were on time and ready to work. They were very respectful and friendly. Excellent Team Work, please keep up the good job. Thanks a bunch for making our move a success. Me…

Reasonable priceVehicle transportLocal movingMoving-related packing
Maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceVehicle transport

vs category

Blue = Gentle, grey = movers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (13 reviews)2024-Q2: 4.86★ (22 reviews)2024-Q3: 5.00★ (29 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (11 reviews)2025-Q2: 5.00★ (24 reviews)2025-Q3: 5.00★ (21 reviews)2025-Q4: 5.00★ (16 reviews)2026-Q1: 5.00★ (17 reviews)2026-Q2: 5.00★ (16 reviews)2026-Q3: 5.00★ (23 reviews)2026-Q4: 5.00★ (4 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$1.8k+94% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Great price 34%Reasonable 63%Overpriced 0%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%82+28.7Reliability 15%95+14.3Craft & service 20%84+16.8Value 10%34+3.4Momentum 8%77+6.2Track record 7%57+4Accountability 5%73+3.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
82
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
95
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
84
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
34
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
77
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
57
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
73

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+144 / −1
Professionalism
+154 / −1
Responsiveness
+133 / −0
Punctuality
+50 / −0
Value
+118 / −2

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