Analyzing 5,516,7025.5M ReviewsFor 14,99415K Experts

Experts Reviews · Company report
Gentle Giant Moving Company logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%82+28.7Reliability 15%95+14.3Craft & service 20%84+16.8Value 10%34+3.4Momentum 8%77+6.2Track record 7%57+4Accountability 5%73+3.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Gentle Giant Moving Company

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 75 movers · 4.9★ from 420 Google reviews

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Report card

Percentile vs other movers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and craft & service; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Gentle Giant Moving Company is better than 82% of movers.A
82
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Gentle Giant Moving Company is better than 95% of movers.A
95
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Gentle Giant Moving Company is better than 84% of movers.A
84
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Gentle Giant Moving Company is better than 34% of movers.D
34
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Gentle Giant Moving Company is better than 77% of movers.B
77
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Gentle Giant Moving Company is better than 57% of movers.C
57
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Gentle Giant Moving Company is better than 73% of movers.B
73

Reviews for your job

Customers hired Gentle Giant Moving Company for 8 kinds of job.

Gentle Giant Moving Company for vehicle transport

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$5,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle transport”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Vehicle transport”

HarryLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great company. Superior crew, did a fantastic job for our two day pack and move from Phila to Lewes, DE. Highly recommend this company. Charged their estimate at the end. Very honest firm, hard working.

Paid $5,000+Great priceVehicle transportInterstate movingMoving-related packing
Jade4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had such a wonderful experiencing working with Gentle Giant -- my best experience working with a mover yet. Everyone whom I worked with, from the coordination end with Dominic and Dominque to the moving crew (Andrew, Joel, Josh, and Kevin) was responsive, respectful, careful with my items, and efficient. I…

Paid $2,000+Reasonable priceVehicle transportLocal movingOversized-item moving
t7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Team was polite and kept me in the loop for decisions, efficient in packing up loose items and the truck, and overall they made what was a very stressful time feel less chaotic.

Great priceVehicle transportLocal movingMoving-related packing
LOVELY3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From start to finish all the employees were very professional, even though it was a last minutes move, the team still make it happen for us, they were on time and ready to work. They were very respectful and friendly. Excellent Team Work, please keep up the good job. Thanks a bunch for making our move a success. Me…

Reasonable priceVehicle transportLocal movingMoving-related packing
Maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceVehicle transport

Price

$1.8k+94% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 63%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving80$611–$1.5k
Moving-related packing29$517–$1.6k
In-state moving23$878–$2.0k
Oversized-item moving19$166–$585
Interstate moving16$1.4k–$4.3k
Moving-related storage11$383–$1.4k
Senior moving6$585–$1.7k
Vehicle transport5—

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