iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 136 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 61%
4.8★★★★★247 Google reviews · 23 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Gentle Groomer 4.8 out of 5 based on 247 reviews, with the owner responding to 47% of feedback. Customers frequently praise the staff for their gentleness with anxious or difficult pets, fair pricing, and long-term loyalty to the business. Criticisms in lower-rated reviews include instances of blade burns, missed services like teeth cleaning, and perceived rudeness or lack of communication regarding appointment availability.
Google rating: 4.8 out of 5 from 247 reviews (91% five-star).
Reviews on this page: 247 Google reviews (186 with written comments, 38 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: October 27, 2026.
Service: Pet Groomer serving Phoenix, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Gentle GroomerPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Groomer: 88/100 on this factor. Category median: 86.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Groomer: 90/100 on this factor. Category median: 82.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Groomer: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Groomer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Groomer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Groomer: 45/100 on this factor. Category median: 50.C
45
Bar = this company · dark tick = category median.
Star ratings
247 Google reviews we collected
4.8of 5
5 stars22691%
4 stars125%
3 stars21%
2 stars21%
1 star52%
Praise vs complaints
Phrases our text analysis found in 186 written reviews
98%praise
Praise20398%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1169%
Reasonable531%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6029%
Quality & results4823%
Price & value4723%
Would recommend2713%
Speed & response189%
Honesty & trust63%
Communication10%
What customers talk about
We read 186 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the staff are super nice, they are very quick and my dogs are not traumatized when they are ready to go home.”
“Thank you for always doing such a great job on buddy!”
“Professional, very affordable and my dogs love them.”
“Friendly, talented staff and a great experience all around, would definitely recommend.”
“I could immediately tell that his discomfort was very minimal when we got home.”
“I've been going to Gentle Groomer for more than 3 years, and this is the only place I trust my dogs with.”
“It's very clear that the women here love animals and treat every pet that comes in as their own!”
People customers mention
Groomers8 reviews
Grooming3 reviews
Tabitha3 reviews
Goldendoodle3 reviews
Lorna3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gentle Groomer for 8 kinds of job. Pick one to see what they paid and said.
TTammyLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
I've been going to Gentle Groomer for more than 3 years, and this is the only place I trust my dogs with. All of the staff are super nice, they are very quick and my dogs are not traumatized when they are ready to go home. I very highly recommend Gentle Groomer!
Great priceDog ear cleaningDog anal gland expressionDog grooming
CCharlesLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These girls are top notch. I have been coming here for over 15 years. Professional, very affordable and my dogs love them. Highly recommend.
C.Otto
Great priceDog ear cleaningDog groomingDog flea and tick treatment
AAdam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We’ve been taking our poochon, Zazu since he was a baby puppy and he always not only comes back looking fresh and adorable. But the customer service is always so kind where he has a routine every time we pull up. He gets excited and wags his tail with joy before getting out. The owner and team always ask about our…
JJean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They are very fairly priced, treat you and your pet just like family and you couldn't ask for a better groomer!!
Great priceDog ear cleaningDog anal gland expressionDog grooming
AAbigail5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've taken my pittie and German Shepherd mix here several times and they are always SO wonderful!! My pittie doesn't like his paws being touched so his nails are always a challenge but they are so soothing and great with him and trim his nails no problem every time. I couldn't ask for a better grooming place!!
Reasonable priceDog anal gland expressionDog groomingDog bathing and blow dry
RRyleigh5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love this place so much! The ladies that work there are so nice! Thank you for always doing such a great job on buddy! ❤️🐾
I've been going to Gentle Groomer for more than 3 years, and this is the only place I trust my dogs with. All of the staff are super nice, they are very quick and my dogs are not traumatized when they are ready to go home. I very highly recommend Gentle Groomer!
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming, Service not listed
C
Charles W. Otto Jr.Local Guide · 5 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
We’ve been taking our poochon, Zazu since he was a baby puppy and he always not only comes back looking fresh and adorable. But the customer service is always so kind where he has a routine every time we pull up. He gets excited and wags his tail with joy before getting out. The owner and team always ask about our family and remember Zazu in great detail/what his style and needs are. Highly recommend!
L
Lyndsey1 reviewiTotal number of Google reviews Lyndsey has written across all businesses on Google Maps, not just this one.
They are very fairly priced, treat you and your pet just like family and you couldn't ask for a better groomer!!
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
A
Abigail Spillman5 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
I've taken my pittie and German Shepherd mix here several times and they are always SO wonderful!! My pittie doesn't like his paws being touched so his nails are always a challenge but they are so soothing and great with him and trim his nails no problem every time. I couldn't ask for a better grooming place!!
Price assessment: Reasonable price
Services: Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
R
Ryleigh White5 reviewsiTotal number of Google reviews Ryleigh has written across all businesses on Google Maps, not just this one.
Wow!!! If i could give them 10 stars, I would!
We have a large breed dog who to putbit kindly is difficult. I cannot count the number of grooming places we've been asked not to return to. His coat was in poor condition and our normal route is to shave him. It's been our only option.
When we found Gentle Grooming online, I bet my husband that our dog wouldn't last 30 minutes before he was asked to leave. To my absolute shock, not only did he make it past the 30 minute mark, he came home looking like a brand new dog. Tangles - gone, mats - gone, nails - trimmed, coat - shiny clean.
I cannot convey how grateful we are to have found Gentle Grooming. The 45 minute ride was worth every second. We will be repeat customers for sure!
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
K
Kai-Raii Anfenics Wolfmoon (Omega Man)Local Guide · 18 reviewsiTotal number of Google reviews Kai-Raii has written across all businesses on Google Maps, not just this one.
Thank you for always taking good care and love for my husky Guinness. My partner and I travel out of the way just for the great service you provide. 😉🤩
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
