Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Gentle Groomer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Gentle Groomer

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 136 pet grooming · 4.8★ from 247 Google reviews

📞 Call (602) 422-3438Request a call backWebsite ↗

Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Groomer is better than 88% of pet grooming.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Groomer is better than 90% of pet grooming.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gentle Groomer is better than 99% of pet grooming.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Groomer is better than 100% of pet grooming.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Groomer is better than 100% of pet grooming.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gentle Groomer is better than 45% of pet grooming.C
45

Reviews for your job

Customers hired Gentle Groomer for 8 kinds of job.

Gentle Groomer for dog full service grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog full service grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Dog full service grooming”

TammyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

I've been going to Gentle Groomer for more than 3 years, and this is the only place I trust my dogs with. All of the staff are super nice, they are very quick and my dogs are not traumatized when they are ready to go home. I very highly recommend Gentle Groomer!

Great priceDog ear cleaningDog anal gland expressionDog grooming
CharlesLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These girls are top notch. I have been coming here for over 15 years. Professional, very affordable and my dogs love them. Highly recommend. C.Otto

Great priceDog ear cleaningDog groomingDog flea and tick treatment
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are very fairly priced, treat you and your pet just like family and you couldn't ask for a better groomer!!

Great priceDog ear cleaningDog anal gland expressionDog grooming
Abigail5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've taken my pittie and German Shepherd mix here several times and they are always SO wonderful!! My pittie doesn't like his paws being touched so his nails are always a challenge but they are so soothing and great with him and trim his nails no problem every time. I couldn't ask for a better grooming place!!

Reasonable priceDog anal gland expressionDog groomingDog bathing and blow dry
taraLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wow!!! If i could give them 10 stars, I would! We have a large breed dog who to putbit kindly is difficult. I cannot count the number of grooming places we've been asked not to return to. His coat was in poor condition and our normal route is to shave him. It's been our only option. When we found Gentle Grooming…

Great priceDog groomingDog bathing and blow dryDog full service grooming
Kai-RaiiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you for always taking good care and love for my husky Guinness. My partner and I travel out of the way just for the great service you provide. 😉🤩

Great priceDog groomingDog bathing and blow dryDog teeth brushing
NicoleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gentle Groomers are the best. My little girl has really bad anxiety & they are always so kind and gentle with her. Ive moved pretty far from them but will make the drive with no hesitation, I won’t let anyone else groom my Dolce Marie!

Reasonable priceDog groomingDog bathing and blow dryDog full service grooming
Abigail2 months ago★★★★★

Rating only, no written review.

Great priceDog ear cleaningDog anal gland expressionDog grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming10—
Dog bathing and blow dry10—
Dog nail trimming10—
Dog full service grooming8—
Dog ear cleaning5—
Dog anal gland expression5—
Dog grooming and styling5—
Dog teeth brushing4—

Compare with

Megz Pet Grooming logoMegz Pet GroomingExperts Score 99Phoenix · 4.99★Paws 48 Dog Wash & Gym logoPaws 48 Dog Wash & GymExperts Score 97Phoenix · 4.97★Sparkle Grooming Co. logoSparkle Grooming Co.Experts Score 89Phoenix · 4.89★