iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%93+64.4Reliability 31%90+27.7Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★22 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Gentle Pet Protectors five stars based on twenty-two reviews, noting that the owner responded to eighteen percent of them. Clients frequently highlight punctual in-home visits, dog walking, and cat sitting services, emphasizing reliable staff who provide detailed updates, photos, and notes after each interaction. Communication is described as quick and professional, often including schedule adjustments to accommodate specific pet needs or travel plans. No recurring criticisms appear in the provided excerpts, which consistently describe the service as trustworthy and attentive to pet comfort.
Google rating: 5.0 out of 5 from 22 reviews (100% five-star).
Reviews on this page: 22 Google reviews (17 with written comments, 1 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: May 20, 2025.
Service: Pet Sitter serving Detroit, Michigan.
Data from Google, last updated October 26, 2026.
Star ratings
22 Google reviews we collected
5.0of 5
5 stars22100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
100%praise
Praise25100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Honesty & trust832%
Staff & attitude416%
Communication416%
Quality & results312%
Speed & response312%
Would recommend312%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Incredible service, and I feel they genuinely care about my pets.”
“This is a great company very friendly and trustworthy perfect for working professionals that are away from home the owner Lisa is excellent to deal wi…”
“We get communication and pictures with every visit and our dogs look happy and well cared for while we are gone.”
“Her communication while we were gone was top-notch.”
“She not only got in contact with us immediately, but scheduled times that would work best for him and his potty breaks.”
“I Highly recommend her ( so does my vet, who only had amazing things to say about Lisa)”
People customers mention
Lisa7 reviews
Tracy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jasmine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I can't say enough good things about Gentle Pet Protectors. Lily has been our cat sitter for the past few years, and she's amazing. As a super anxious cat mom, I've always felt at ease knowing my Blanche was in good hands. Lily is reliable and quick to respond via phone. I've never had an issue - only peace of mind…
Bree1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I feel so comfortable having Tracy care for my pets while I'm away! Incredible service, and I feel they genuinely care about my pets. This is the only in home pet sitting service I will use!
Jennifer1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We just started using Gentle Pet Protectors and couldn’t be happier. We get communication and pictures with every visit and our dogs look happy and well cared for while we are gone.
ThomasLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Was our first time away from our dogs. I was definitely nervous about having someone in my home that i didn't know. After the first meeting, my fears were relieved. Very professional operation! You can tell they love what they do. Kristin was wonderful. The dogs loved her! She was very caring and reliable. Her…
Jillian11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Really thankful to Gentle Pet Protectors. The visits and walks from Kristin, Ruth, & Danie for my dog Ivy have been fantastic every single time!! And the quick communication from Lisa is great. is A weight of my shoulders knowing Ivy is in good hands when I have long work days.
PaulLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I have cats that were feral and don't trust strangers. Lisa and Tracy got them to come out for them.
The actual cat sitting was A+ but pictures of the cats out in the living room was A++
I can't say enough good things about Gentle Pet Protectors. Lily has been our cat sitter for the past few years, and she's amazing. As a super anxious cat mom, I've always felt at ease knowing my Blanche was in good hands. Lily is reliable and quick to respond via phone. I've never had an issue - only peace of mind while traveling! We're moving out of state soon and will genuinely miss this team. Highly, highly recommend!
Response from the owner · a year ago
Thank you Jasmine! We will miss you and Blanche! Best wishes for your move!
Bree Prehn1 reviewiTotal number of Google reviews Bree has written across all businesses on Google Maps, not just this one.
I feel so comfortable having Tracy care for my pets while I'm away! Incredible service, and I feel they genuinely care about my pets. This is the only in home pet sitting service I will use!
Response from the owner · 2 years ago
Thank you Bree, we appreciate your kind words so much!
Jennifer Baibak1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We just started using Gentle Pet Protectors and couldn’t be happier. We get communication and pictures with every visit and our dogs look happy and well cared for while we are gone.
Response from the owner · a year ago
Thank you Jennifer! Holly loves your crew!
Thomas SobczakLocal Guide · 39 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Was our first time away from our dogs. I was definitely nervous about having someone in my home that i didn't know. After the first meeting, my fears were relieved. Very professional operation! You can tell they love what they do. Kristin was wonderful. The dogs loved her! She was very caring and reliable. Her communication while we were gone was top-notch. I was updated after every visit with text and photos. She left such an impression on my boys. They were waiting by the window for her to come for a few days after we got back. I was able to enjoy my vacation instead of worrying. The boys want to thank Kristin and GPP as well. I will use GPP again.
Jillian Christophel11 reviewsiTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
Really thankful to Gentle Pet Protectors. The visits and walks from Kristin, Ruth, & Danie for my dog Ivy have been fantastic every single time!! And the quick communication from Lisa is great. is A weight of my shoulders knowing Ivy is in good hands when I have long work days.
Paul BainsLocal Guide · 63 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
I have cats that were feral and don't trust strangers. Lisa and Tracy got them to come out for them.
The actual cat sitting was A+ but pictures of the cats out in the living room was A++
Response from the owner · 3 years ago
Thank you Paul! We love Star and Houdini!
Eva KomendoLocal Guide · 26 reviewsiTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Lisa is a Amazing person. My dog fell in love with her.
She has so much patience and let my dog sniff all over so she would be comfortable. She took the time to reassure me all would be okay, show me around, She even asked ahead of time if there was anything special she could do to make my pups stay easier for both of us. If there was 10 stars, I'd have given her 10.
I Highly recommend her ( so does my vet, who only had amazing things to say about Lisa)
💞🦴🐕
Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Jackie Laskowski8 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Lisa is awesome.
We were on the road traveling through Michigan and decided to visit The Henry Ford Museum. Our Toy Poodle is not a service dog and was not allowed to go with us.
I reached out to Lisa and she re-arranged her schedule to accommodate us. She was able to keep our Toy Poodle for 2 days, while we enjoyed The Henry Ford Museum and all the extras at The Henry Ford.
Thank you Lisa, you are awesome.
