Mental health clinic · Morton Grove, IL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%82+56.8Reliability 31%77+23.7Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 40 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 54%
4.8★★★★★32 Google reviews · 4 photos
94%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Geode Health 4.8 out of 5 stars based on 32 reviews, with the owner responding to all feedback. Patients frequently praise the clinic's punctuality, clean environment, and staff members who provide detailed explanations and take time to evaluate treatment options. Many highlight the supportive atmosphere for both adults and children, noting that providers are kind, understanding, and flexible in addressing mental health needs. However, one recurring criticism involves billing discrepancies, where a reviewer reported unexpected charges and a lack of communication regarding copayments after initial sessions.
Google rating: 4.8 out of 5 from 32 reviews (94% five-star).
Reviews on this page: 32 Google reviews (19 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Marriage Counselor serving Morton Grove, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Geode HealthMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Geode Health: 82/100 on this factor. Category median: 81.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Geode Health: 77/100 on this factor. Category median: 75.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Geode Health: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
–
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.8of 5
5 stars3094%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
95%praise
Praise1995%
Complaints15%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1365%
Speed & response210%
Communication210%
Would recommend210%
Quality & results15%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Katie at the front desk is also very helpful and nice.”
“On time.”
“They listened to me and I feel that my input was taken into consideration.”
“I highly recommend them to anyone who is seeking mental health assistance!”
“Excellent service from the staff.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
WWillie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am extremely satisfied with the services provided here. The staff was warm and receptive. They provided a detailed explanation for the process and what to expect. They listened to me and I feel that my input was taken into consideration. This is an important part for me because it is my health and my mental health…
KKatieLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
We have not been with Dr. J long, but I can’t foresee any reason to make a change. She is holistic in her approach and takes her time to evaluate appropriately before making changes. I feel very comfortable taking my young child to her as a psychiatrist, which is not something that is necessary or inherently a…
JJennifer12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Im really disappointed. They told me i didnt have a copay when I started seeing a therapist. After about 6 sessions they just start charging me without warning so I stopped seeing my therapist. I called and they said they couldnt do anything. Now, FOUR MONTHS LATER they charged my card $150 without any notice. How is that ok?
JJennie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr J and office staff are amazing, understanding, flexible, and helpful. Very proud of our choice when we began seeing Dr J
TTracy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Caroline is the best. She is kind & very understanding. She works with you to find the best outcome.
MMaria15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very helpful staff. Dr.Sonya took her time with me & explained the treatment options. We also spoke about the possible benefits & estimated time frames for results. Im very grateful I found this place.
I am extremely satisfied with the services provided here. The staff was warm and receptive. They provided a detailed explanation for the process and what to expect. They listened to me and I feel that my input was taken into consideration. This is an important part for me because it is my health and my mental health battle. I highly recommend them to anyone who is seeking mental health assistance!
Response from the owner · a week ago
Thank you for sharing this feedback!
K
Katie McCulloughLocal Guide · 30 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
We have not been with Dr. J long, but I can’t foresee any reason to make a change. She is holistic in her approach and takes her time to evaluate appropriately before making changes. I feel very comfortable taking my young child to her as a psychiatrist, which is not something that is necessary or inherently a comfortable thing to do. She has made the experience wonderful. Katie at the front desk is also very helpful and nice. I get great vibes and stickers from the office :)
Update after being with her for a while: I cannot say enough good things about both Dr. J and the front desk staff. One of the most sincere doctors I have met.
Response from the owner · Edited 3 weeks ago
Hello! Thank you so much for leaving us a stellar review!
L
Laura Fletcher9 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Im really disappointed. They told me i didnt have a copay when I started seeing a therapist. After about 6 sessions they just start charging me without warning so I stopped seeing my therapist. I called and they said they couldnt do anything. Now, FOUR MONTHS LATER they charged my card $150 without any notice. How is that ok?
Response from the owner · a month ago
We value the opportunity to hear from the people we serve. Please give us a call at (847) 621-7700 so we can talk.
J
Jennie Walker11 reviewsiTotal number of Google reviews Jennie has written across all businesses on Google Maps, not just this one.
