Counselor · Morton Grove, IL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%60+16.9Replies to reviews 8%100+8.2Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 40 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 49%
4.8★★★★★72 Google reviews · 2 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Thriveworks Counseling & Psychiatry Woodridge at a glance
Google reviewers rate Thriveworks Counseling & Psychiatry Woodridge 4.8 out of 5 based on 72 reviews, with the owner responding to all feedback. Positive comments highlight virtual appointment scheduling, therapist communication, and specific techniques for managing anxiety. However, lower-rated excerpts describe difficulties reaching the office by phone or email and discrepancies regarding insurance copay costs.
Google rating: 4.8 out of 5 from 72 reviews (96% five-star).
Reviews on this page: 72 Google reviews (54 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 1, 2026.
Service: Marriage Counselor serving Morton Grove, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thriveworks Counseling & Psychiatry Woodridge: 81/100 on this factor. Category median: 81.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thriveworks Counseling & Psychiatry Woodridge: 60/100 on this factor. Category median: 75.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thriveworks Counseling & Psychiatry Woodridge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thriveworks Counseling & Psychiatry Woodridge: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.8of 5
5 stars6996%
4 stars00%
3 stars00%
2 stars11%
1 star23%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
95%praise
Praise5795%
Complaints35%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2847%
Would recommend1627%
Quality & results610%
Honesty & trust58%
Communication47%
Price & value12%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have recently became a patient of Mary’s Babehis.”
“Mary has a very special gift and if you need to reach out to someone I highly recommend her services.”
“Was fortunate to be seen by Dr Frederick Smith, it was an amazing experience from a very professional and proficient clinician, looking forward to fut…”
“Genuinely seems to care about what we talking about.”
“I found Marissa easy to talk to and comfortable to be with.”
People customers mention
Smith33 reviews
Frederick32 reviews
Psychologist7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKelly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have recently became a patient of Mary’s Babehis. In such a short amount of time she has really put forth a lot of effort to help me thrive during a difficult time. I feel she has gone above and beyond thus far and out of her way with small tips to help me through certain tasks.
Mary has a very special gift and…
AAGLocal Guide · 95 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My husband and I have been so happy with our therapist. Only been going a few weeks, but she’s very understanding and helpful so far.
AAnthonyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
I've been trying to call for the last 2 days?? Does anyone answer? I tried the email an it says invalid email. What gives?
GGuadalupe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mi hijo estuvo en algunas sesiones con el Doctor Frederick Smicth, su atención fue buena y amable...
JJames4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Marissa put us at ease, we left feeling encouraged. We are making progress and have lots of positive conversations when when we leave.
JJulia12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I found Marissa easy to talk to and comfortable to be with. I appreciated her insights.
I have recently became a patient of Mary’s Babehis. In such a short amount of time she has really put forth a lot of effort to help me thrive during a difficult time. I feel she has gone above and beyond thus far and out of her way with small tips to help me through certain tasks.
Mary has a very special gift and if you need to reach out to someone I highly recommend her services.
Response from the owner · 3 months ago
Hi Kelly! We really appreciate you taking a moment to share your thoughts with us. Your comments fuel our commitment to providing excellent support.
A
A Hahn10 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Thank you so much leaving us this positive review. We greatly value your time and feedback. Feel free to share more about your experience and what made it so wonderful! We look forward to continuing to serve you.
A
AGLocal Guide · 95 reviewsiTotal number of Google reviews AG has written across all businesses on Google Maps, not just this one.
My husband and I have been so happy with our therapist. Only been going a few weeks, but she’s very understanding and helpful so far.
Response from the owner · Edited a year ago
Hi, thank you for your feedback! We’re glad to know you and your husband have had a positive start and feel understood and supported in your sessions. We look forward to continuing to assist you both in your care.
A
Anthony DimonteLocal Guide · 31 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
I've been trying to call for the last 2 days?? Does anyone answer? I tried the email an it says invalid email. What gives?
Response from the owner · a year ago
Hello Anthony, we’re sorry to hear you’ve had trouble getting in touch with us! This is definitely not the experience we want for you or any of our clients. Your feelings are important to us, and we’d love the opportunity to understand more about what happened. Our team can be reached 7 days a week during business hours (8am-9pm Mon-Fri, 8am-6pm Sat/Sun), and by email at [email protected]. Just include your name, phone number, and a brief description of what's been going on, and we'll look into things and work on a solution together.
G
Guadalupe Martinez3 reviewsiTotal number of Google reviews Guadalupe has written across all businesses on Google Maps, not just this one.
Mi hijo estuvo en algunas sesiones con el Doctor Frederick Smicth, su atención fue buena y amable...
Response from the owner · a year ago
¡Hola Guadalupe! Gracias por tu excelente reseña. Nos alegra mucho saber que tu experiencia con tu terapeuta fue positiva y nos entusiasma apoyarte en tu camino hacia el éxito.
J
James Quilici4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Marissa put us at ease, we left feeling encouraged. We are making progress and have lots of positive conversations when when we leave.
Response from the owner · a year ago
Hi James! Thank you for taking the time to leave a review. We are so happy to hear about your positive experience with your therapist! We look forward to continuing to support you!
J
Julia Stowell12 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
I found Marissa easy to talk to and comfortable to be with. I appreciated her insights.
Response from the owner · a year ago
Hello Julia, we're absolutely delighted to hear about your positive experience with our counseling services! Your feedback serves as a strong motivation for us to maintain our commitment to excellence. 😁
S
Sara BakerLocal Guide · 23 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
I went to Shannan H. with Thriveworks because my insurance was taken here. This was a HUGE mistake. She does not listen to her clients thoughts and feelings. She tried to tell me that I wasn’t anxious or depressed, although I was definitely feeling both. I decided to go back to my previous Dr. and pay out of pocket, because they at least knew what they were doing and listened. I regret ever going to Thriveworks. It was an awful experience and seeing Shannan has been the most difficult time of my adult life. She put me on medications She never should’ve put me on. When I told her I was feeling awful she made no attempt to change them, which is why I stopped seeing her. She does not care about what her patients are going through. I highly suggest you find another person/company to go with When considering a new psychiatrist.
Response from the owner · a year ago
Hi Sara, we're truly sorry to hear about your experience. We take these kinds of claims extremely seriously here at Thriveworks, as we strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Your feedback matters, and we're eager to understand the situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. Thanks for sharing your experience.
R
RJ CaudillLocal Guide · 21 reviewsiTotal number of Google reviews RJ has written across all businesses on Google Maps, not just this one.
With the first two sessions in the books I am really enjoying them and find out that the sessions do help and I am excited to continue and hope it all works out!
Response from the owner · 2 years ago
Hi Brandon! Thank you for your amazing review—it’s feedback like yours that inspires us.
