Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Gerald's Automotive - Lakeland Car Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Gerald's Automotive - Lakeland Car Repair

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #197Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 107 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gerald's Automotive - Lakeland Car Repair is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gerald's Automotive - Lakeland Car Repair is better than 95% of auto repair shops.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gerald's Automotive - Lakeland Car Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gerald's Automotive - Lakeland Car Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gerald's Automotive - Lakeland Car Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gerald's Automotive - Lakeland Car Repair is better than 24% of auto repair shops.D
24

Reviews for your job

Customers hired Gerald's Automotive - Lakeland Car Repair for 7 kinds of job.

Gerald's Automotive - Lakeland Car Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Auto engine diagnostic”

LesleespinkyLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Above and beyond. Amanda and Gerald are top notch hard working people. Support local businesses! I have had at least 3 vehicles serviced in the past 15 years and its always a quality experience. They don't try to sell you stuff you dont need. Everyone is curteous and friendly. 👌 Highly recommend as its hard to find decent mechanics these days. 💯 stars 🌟

Great priceAuto A/C rechargeAuto engine diagnosticAuto engine tuning
kristin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable, courteous, extremely helpful, excellent work, and very fair pricing. For years I have referred friends and family and everyone has been pleased with their experience.

Auto brake repairAuto maintenanceAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance8—
Oil change3—
Air conditioning3—
Transmission2—
Auto engine diagnostic2—
Auto engine tuning2—
Engine repair2—

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