Experts Reviews · Company report
Gerber Collision & Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%65+15.8Value 14%94+13.3Replies to reviews 7%80+5.7Craft & service penalty99−0.1Momentum penalty58−4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Gerber Collision & Glass

Columbia, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #314Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 98 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gerber Collision & Glass is better than 77% of auto repair shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gerber Collision & Glass is better than 65% of auto repair shops.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gerber Collision & Glass is better than 99% of auto repair shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gerber Collision & Glass is better than 94% of auto repair shops.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gerber Collision & Glass is better than 58% of auto repair shops.C
58
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gerber Collision & Glass is better than 80% of auto repair shops.A
80

Reviews for your job

Customers hired Gerber Collision & Glass for 2 kinds of job.

Gerber Collision & Glass for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Body & Trim”

Tanya7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They did great work and took care of everything. Very happy with the overall

Reasonable priceBody & Trim
TammyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This shop was the best experience I have ever had. They did an exceptional job and their communication and customer service was the absolute best.

Not surePaintingBody & Trim
Kirsten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everything about my experience with Gerber was great. The staff is very friendly and helpful, they answer their phones, and the work on my car looks great.

Reasonable pricePaintingBody & Trim
carla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First thing you notice is the wonderful customer service. Everyone at Gerber is friendly and knowledgeable. Communication is above and beyond expectations. The car looks and drives great! We will recommend them for your body repair needs anytime.

Great pricePaintingBody & Trim
DerekLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent experience, my Durango looks great! I wish i could remember her name but the lady at the front desk was extremely friendly, and she even remembered me from my first visit. Thats always a great feeling. Hopefully i wont need to return, but I would if i had too! 🤣

Not surePaintingBody & Trim
Juanita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gerber was excellent. My car came out looking like new. They were helpful in guiding me through the process and kept me informed throughout. Insurance covered my costs so I don’t know how their costs compare but I would definitely consider them if seeking future service.

Not surePaintingBody & Trim
Chelsea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent communication throughout the process, thorough work, car looks excellent, windshield is perfect. Besides car being perfectly done the communication and updates made me so happy. They went above and beyond to make this a great experience!

Great pricePaintingBody & Trim
Stephana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very quick !!! Great job !! Communication was top notch !!

PaintingBody & Trim
Fearfulodin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I cannot say enough good things about Gerber Collision & Glass in Columbia! From start to finish, they were professional, efficient, and incredibly easy to work with. They did a fantastic job on my vehicle — the repair work looks flawless. You would never know anything had happened. The paint match was perfect, the…

Not surePaintingBody & Trim
AaronLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★

Dan's Collision Center is by far the best in Columbia Tennessee. They fixed my truck in record time and did an amazing job. The level of Customer service is above and beyond. Give Rachel a call immediately. Thank you so much Here we are a few years later and the corporate company bought the little man out I…

Body & TrimPainting
MargieLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The staff is amazing and so helpful.

Reasonable pricePaintingBody & Trim
JustinLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We went here to have our car fixef after someone ran into it. They did an absolutely amazing job and made it so easy to do the insurance claim. 100% recommended.

Body & TrimPainting
Angela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Staff is very friendly and competent. Estimator was right on target for total cost. Workmanship was well done. I highly recommend taking any body repair needs to them.

Body & Trim
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful experience here! Staff was kind and courteous. Jedi was great and helped fix my car right up! I will definitely be returning for any future needs.

Body & Trim
MorganLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Dan's Collision Center for all your collision repair needs! I was recently in a minor accident and needed some work done to my front bumper. I was so happy to hear that they are a recommended shop through my insurance (State Farm) to make the whole process much easier. I had actually been here…

Body & Trim
DennisLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

1/19/22 Fast, Awesome workmanship They performed and completed a large repair on our 2012 Infiniti Qx56 SUV ahead of schedule. Wonderful Friendly Family Staff Straight Talking and very Transparent in all their estimates. They are very thoughtful and thorough and spend time looking for and “ hidden or underlying…

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
LorenzoLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys did an amazing job after a deer collided with my vehicle. They are a preferred shop for anyone who has Statefarm and the wonderful ladies who work the desk handled the claim and payments with no hassle to me. They are very professional and make sure the job gets done correctly. If you have any problems…

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
DeborahLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Dan’s Collision for several years and always receive excellent service and great communication. Love the text message updates keeping us informed of the status of our vehicle repair. Thanks again for providing a great service for our community to rely on!

Body & Trim+ Punctuality+ Quality+ Professionalism
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was rear-ended hard in my giant, corporate, white Chevy Express van. You know the one. Dan said in all of his years of experience he had never seen one in such a twisted state. (My spine concurred.) I have done body work on vehicles before and understand the complexity of what they were repairing. I promise that…

Body & TrimElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
davidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

2 day turn around and the work is just as good as factory I am definitely a customer for life

Body & TrimPainting+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 33%Overpriced 0%Not sure 44%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim20—
Painting15—

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