Devin Walls4 reviewsTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people and great service 10 out of 10
Gerber Collision & Glass
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%65+15.8Value 14%94+13.3Replies to reviews 7%80+5.7Craft & service penalty99−0.1Momentum penalty58−4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#314 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 10%
4.8 ★★★★★ 98 Google reviews · 14 photos
94%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Oct 2026latest review
Gerber Collision & Glass at a glance
Customers praise the shop for friendly staff, thorough body repair work, and consistent communication throughout the process. Many reviewers highlight efficient turnaround times and helpful guidance with insurance claims. However, a recurring criticism in low-star reviews involves slow communication and concerns about initial estimates being incomplete before final prices were determined.
- Google rating: 4.8 out of 5 from 98 reviews (94% five-star).
- Reviews on this page: 98 Google reviews (76 with written comments, 1 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 26, 2026.
- Service: Auto Repair Shop serving Columbia, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gerber Collision & Glass: 77/100 on this factor. Category median: 89.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gerber Collision & Glass: 65/100 on this factor. Category median: 86.B
65
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gerber Collision & Glass: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gerber Collision & Glass: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gerber Collision & Glass: 58/100 on this factor. Category median: 100.C
58
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gerber Collision & Glass: 80/100 on this factor. Category median: 60.A
80
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
- 5 stars9294%
- 4 stars22%
- 3 stars11%
- 2 stars00%
- 1 star33%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
- Praise14698%
- Complaints32%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price222%
- Reasonable333%
- Overpriced00%
- Not sure444%
Topic share
How often each topic comes up in the written reviews
- Quality & results4128%
- Staff & attitude3020%
- Would recommend2114%
- Speed & response1913%
- Communication1611%
- Price & value128%
- Honesty & trust107%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an exceptional job and their communication and customer service was the absolute best.”
“The staff is very friendly and helpful, they answer their phones, and the work on my car looks great.”
“We will recommend them for your body repair needs anytime.”
“From start to finish, they were professional, efficient, and incredibly easy to work with.”
“They were helpful in guiding me through the process and kept me informed throughout.”
“He was upfront and honest with me, he got our car fixed very quickly and for a great price.”
“Customer service was top-notch, and you can tell they genuinely care about doing quality work.”
People customers mention
- Dan 18 reviews
- Center 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gerber Collision & Glass for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
TammyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This shop was the best experience I have ever had. They did an exceptional job and their communication and customer service was the absolute best.
Not surePaintingBody & Trim
Kirsten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything about my experience with Gerber was great. The staff is very friendly and helpful, they answer their phones, and the work on my car looks great.
Reasonable pricePaintingBody & Trim
carla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First thing you notice is the wonderful customer service. Everyone at Gerber is friendly and knowledgeable. Communication is above and beyond expectations. The car looks and drives great! We will recommend them for your body repair needs anytime.
Great pricePaintingBody & Trim
DerekLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent experience, my Durango looks great! I wish i could remember her name but the lady at the front desk was extremely friendly, and she even remembered me from my first visit. Thats always a great feeling. Hopefully i wont need to return, but I would if i had too! 🤣
Not surePaintingBody & Trim
Juanita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Gerber was excellent. My car came out looking like new. They were helpful in guiding me through the process and kept me informed throughout. Insurance covered my costs so I don’t know how their costs compare but I would definitely consider them if seeking future service.
Not surePaintingBody & Trim
Chelsea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent communication throughout the process, thorough work, car looks excellent, windshield is perfect. Besides car being perfectly done the communication and updates made me so happy. They went above and beyond to make this a great experience!
Great pricePaintingBody & Trim
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 20 | — |
| Painting | 15 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 98 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Tanya Lansfield7 reviewsTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did great work and took care of everything. Very happy with the overall
- Price assessment: Reasonable price
- Services: Body & Trim
Response from the owner · 2 weeks ago
Tanya, we are happy the team did such a great job and you are happy with the outcome. Thank you for sharing!
Tammy Herrin (Tammy Herrin, Realtor)Local Guide · 33 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis shop was the best experience I have ever had. They did an exceptional job and their communication and customer service was the absolute best.
- Price assessment: Not sure
- Services: Painting, Body & Trim
Kirsten Knorr5 reviewsTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything about my experience with Gerber was great. The staff is very friendly and helpful, they answer their phones, and the work on my car looks great.
- Price assessment: Reasonable price
- Services: Painting, Body & Trim
carla caraway8 reviewsTotal number of Google reviews carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst thing you notice is the wonderful customer service. Everyone at Gerber is friendly and knowledgeable. Communication is above and beyond expectations. The car looks and drives great! We will recommend them for your body repair needs anytime.
- Price assessment: Great price
- Services: Painting, Body & Trim
Response from the owner · a month ago
carla caraway, Thanks so much for the positive feedback, we hope you have a wonderful week!
Derek WestonLocal Guide · 33 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent experience, my Durango looks great! I wish i could remember her name but the lady at the front desk was extremely friendly, and she even remembered me from my first visit. Thats always a great feeling. Hopefully i wont need to return, but I would if i had too! 🤣
- Price assessment: Not sure
- Services: Painting, Body & Trim
Juanita Barrow1 reviewTotal number of Google reviews Juanita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGerber was excellent. My car came out looking like new. They were helpful in guiding me through the process and kept me informed throughout. Insurance covered my costs so I don’t know how their costs compare but I would definitely consider them if seeking future service.
- Price assessment: Not sure
- Services: Painting, Body & Trim
Chelsea Schrank8 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent communication throughout the process, thorough work, car looks excellent, windshield is perfect. Besides car being perfectly done the communication and updates made me so happy. They went above and beyond to make this a great experience!
- Price assessment: Great price
- Services: Painting, Body & Trim
Response from the owner · 2 months ago
Chelsea, We are thrilled to know that our team provided such excellent customer care! We appreciate the wonderful feedback and 5 star review! Thank you for your business! We hope you have a great rest of your day!
David Lagrange3 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff kept me informed of all the processes going on with my car during repairs would highly recommend anybody to use them
Stephana White4 reviewsTotal number of Google reviews Stephana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery quick !!! Great job !! Communication was top notch !!
- Services: Painting, Body & Trim
Business details
- Address: 2412 Precast Dr, Columbia, TN 38401
- Phone: (931) 381-4140
- Website: gerbercollision.com
- Service area: Columbia, TN