Carpet cleaning service · Hartford, CT · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty79−2.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 155 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★316 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
72%reviews answered by the owner
$660typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Get Green Carpet Cleaning - Hartford CT at a glance
Customers consistently praise the company for its responsive communication, fair pricing, and punctual technicians who deliver professional results on carpets, upholstery, and tiles. Reviewers frequently note the ease of scheduling and the effectiveness of stain removal, often describing the cleaned items as looking brand new. However, isolated low-star reviews indicate that some customers experienced damage to furniture or felt the cleaning results were insufficient relative to the cost paid.
Google rating: 4.9 out of 5 from 316 reviews (96% five-star).
Reviews on this page: 316 Google reviews (278 with written comments, 17 with photos).
Owner responses: the business replied to 72% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Get Green Carpet Cleaning - Hartford CT: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Get Green Carpet Cleaning - Hartford CT: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Get Green Carpet Cleaning - Hartford CT: 79/100 on this factor. Category median: 99.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Get Green Carpet Cleaning - Hartford CT: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Get Green Carpet Cleaning - Hartford CT: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Get Green Carpet Cleaning - Hartford CT: 95/100 on this factor. Category median: 82.A
95
Bar = this company · dark tick = category median.
Star ratings
316 Google reviews we collected
4.9of 5
5 stars30296%
4 stars113%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 278 written reviews
99%praise
Praise60799%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price318%
Reasonable1482%
Overpriced00%
Not sure00%
$660+155% vs typical carpet cleaning
Middle half of what 12 customers paid ($476–$962) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14824%
Quality & results14524%
Would recommend11719%
Speed & response8814%
Communication518%
Price & value468%
Honesty & trust173%
What customers talk about
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, and efficient, and do an amazing job.”
“Lovely people, easy to work with and do a great job!”
“It has been a nightmare trying to find someone to clean our awful carpet and we were beginning to be ashamed to have guest over .”
“Highly recommend them for any carpet cleaning needs.”
“Extremely responsive, answered my phone calls immediately very accommodating, Fast quote and explanation of the work they would preform.”
“Dennis cleaned my carpets kept me informed of his arrival time, removed the stains in the carpet.”
“On top of that, their pricing was very fair for the quality of work.”
“Jessica and John are an incredible couple and genuinely good humans that own Get Green Carpet.”
People customers mention
John56 reviews
Jessica49 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Get Green Carpet Cleaning - Hartford CT for 8 kinds of job. Pick one to see what they paid and said.
RRobert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had them come clean the stairwell runner that our young children have treated like a napkin for a year and it looks brand new. The cleaner, Dennis was great and very professional. Couldn’t recommend highly enough!
PPolly6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Get Green just did a wonderful job of cleaning and repairing my carpet. It was easy to schedule the cleaning, and they picked up and delivered the carpet. Communication was excellent, and the price was very reasonable!
Paid $500+Reasonable price
MMary15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend GGGC. Dennis did an amazing job on my couches and carpet. Very professional.
AAndrea4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jessica was extremely helpful in walking me through all the details of getting my folks upstairs wall-to-wall carpeting steam cleaned after years of use! It was a tough job and the results were amazing. There were one or two stains we knew going in might be impossible to remove, but the rest of the carpet looked like new. Very relieved!
Paid $500+Reasonable priceCarpet steam cleaning
MMartin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They picked up our flood damaged carpet. Cleaned it well and returned it. Very convenient.
Paid $400–450Reasonable priceArea rug cleaning
Ccarol11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Had 3 large rooms cleaned this week and the carpets were very dirty. Get Green
did a beautiful job. They look brand new.
Second time I used them and will do it again. Highly recommend them.
Polite courteous and thorough.
It was a pleasure working with Jessica to get pricing and schedule service. Very responsive and made the process easy. Technician Dennis was right on time, early even, and was able to quickly pivot when an issue came up. While tempering expectations, the carpets still came out great and have the house a refresh. Would highly recommend their service.
Services: Carpet steam cleaning, General carpet cleaning
K
Karen Borla6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Jessica and her crew have been deep cleaning the carpets in my office for several years. They are professional, and efficient, and do an amazing job. They leave my office pristine and looking refreshed and smelling clean! I highly recommend them!
Price assessment: Reasonable price
Services: Carpet steam cleaning
E
Elizabeth Jackson3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Extremely responsive, answered my phone calls immediately very accommodating, Fast quote and explanation of the work they would preform. Dennis cleaned my carpets kept me informed of his arrival time, removed the stains in the carpet. Very courteous. Would highly recommend this company.
Services: Carpet steam cleaning, General carpet cleaning
A
Annette Arthur2 reviewsiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
I am very happy I chose Get Green Carpet Cleaning. Jessica was very professional and a pleasure to work with. She was with me every step of the way. Great communication and follow-up. Dennis did a great job cleaning my carpets. He was very professional, friendly and neat. I highly recommend this family owned business. My carpets look great.
Annette
Services: Carpet steam cleaning
D
Deborah Roncari15 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Lovely people, easy to work with and do a great job!! My tile and grout looks like new! Upholstery also came out beautiful! Will certainly use them again. Love that you don’t get left with a chemical smell! Dennis was very good.
Price assessment: Reasonable price
C
Chaim GewirtzmanLocal Guide · 36 reviewsiTotal number of Google reviews Chaim has written across all businesses on Google Maps, not just this one.
We recently had our office carpets professionally cleaned by this company, and the experience was excellent from start to finish. Their team was professional, easy to communicate with, and made the whole process simple. The results were fantastic, our carpets look brand new. On top of that, their pricing was very fair for the quality of work. Highly recommend them for any carpet cleaning needs.
R
Robert La Perla2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Had them come clean the stairwell runner that our young children have treated like a napkin for a year and it looks brand new. The cleaner, Dennis was great and very professional. Couldn’t recommend highly enough!
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning, General carpet cleaning
P
Polly Rutherford6 reviewsiTotal number of Google reviews Polly has written across all businesses on Google Maps, not just this one.
Get Green just did a wonderful job of cleaning and repairing my carpet. It was easy to schedule the cleaning, and they picked up and delivered the carpet. Communication was excellent, and the price was very reasonable!
Price assessment: Reasonable price
Price: $500+
M
Mary Jo Thompson15 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Beth Deckers Brian Shames (Beth and Brian)8 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
