Experts Reviews · Company report
Gibbons Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%88+23Value 15%100+15.2Momentum penalty75−2.5Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Gibbons Auto Service

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #221Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 5.0★ from 131 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gibbons Auto Service is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gibbons Auto Service is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gibbons Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gibbons Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gibbons Auto Service is better than 75% of auto repair shops.B
75
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gibbons Auto Service is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Gibbons Auto Service for 8 kinds of job.

Gibbons Auto Service for general repairs & maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#238 / 457

All 12 Google reviews tagged “General repairs & maintenance”

Xochitl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a coolant leak and had no clue where to take my car. It so happened google provide me with all mechanic near by and this place was the closest to me. I’m very very happy I found them. They did a great job and fix my car in a timely manner. I will definitely return for future issues. I definitely recommend this place!

Reasonable priceGeneral repairs & maintenance
MichaelLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Recently, relocated here to Florida from North Carolina. We all know how difficult it is finding a new barber, mechanic, salesman, lawn service, etc. I can honestly say I can check mechanic off that list! Mike was awesome! I explained the situation over the phone, brought the vehicle to him completely prepared be…

BatteryGeneral repairs & maintenance
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m a business owner in Mobile, AL. One of my work vehicles had broken down in Orlando. Gibbons took personal care of the vehicle getting it towed, diagnosed and repaired. Pricing is very reasonable and I picked the vehicle up and drove straight back to Mobile overnight with no issues. Thank you

Auto brake repairAuto maintenanceBrakes
orentheaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike is very knowledgeable about his his job, Very Fair on his mechanic work price. quick very polite and nice I love their service him and Kenny, I would recommend this shop highly old school car all the way to New School vehicles. Thank you again for your service Mike & Ken!!

General repairs & maintenance
Chevy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my moms Jeep Cherokee there that was having a couple of issues. Not only were they honest and patient with her but spent time and gave great attention. Would recommend 100 percent. They also did not try to sell her anything she didn’t need. Great staff , owner, and business. Will be my family’s go to for all auto needs in the future!!

General repairs & maintenance
Vimique10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

when I came in for my appointment, I had to bring my baby along, two people worked on my car at the same time to help speed it up because of the baby. Amazing customer service, friendly staff, affordable prices, will definitely be going here from now on.

Auto maintenanceGeneral repairs & maintenance
ariana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike went above and beyond to make sure me and my daughter are safe. I had taken my vehicle to him to have my struts replaced on front and and he noticed 2 of my tires were bad and made sure to get them replaced. I was told at tire shop that my car was safe to drive and it wasn't. Thank you Gibbons Auto Service for…

General repairs & maintenanceSteering & suspension repairWheel alignment
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, honest, reliable, and knowledgable. Fast turn around time, and fairly priced. This is your go to shop for any automotive repairs.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Kaci4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I found this place by recommendation from a friend. And I’m so glad I did!!! Mike was wonderful! Very honest and professional. He definitely gave me a good deal on price as well. 10/10 best experience I’ve had with a mechanic. Definitely recommend!!

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always quick to respond, beyond fairly priced, and a quality job every time. I have trusted them with each of my families cars and have been glad I did!

A/C installation & repairAir & cabin filter replacementBody & Trim+ Punctuality+ Quality+ Professionalism
Keela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gibbons is the best...they are reasonable and there gonna take the time to solve whatever car problems your having and there also the most honest mechanic shop around good job guys and keep up the excellent work I wish it was more like u

BrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
BlakeLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Most reasonable and honest guys! Been using them for years!

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 77%Reasonable 23%Overpriced 0%Not sure 0%

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