Ashlyne Lassiter
Review from Google · view on GoogleI was so blessed
Gibbons Auto Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%88+23Value 15%100+15.2Momentum penalty75−2.5Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#221 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 131 Google reviews · 14 photos
98%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Nov 2026latest review
Gibbons Auto Service at a glance
Customers frequently cite fair pricing, honest assessments, and clear communication as key benefits, noting that repairs often cost less than dealership estimates. Staff are described as friendly and knowledgeable, handling a range of issues from AC repairs to transmission work with quick turnaround times. However, a minority of reviews report instances where mechanical problems were dismissed or misdiagnosed, leading to vehicle breakdowns. The shop maintains a high rating with consistent owner responses to feedback.
- Google rating: 5.0 out of 5 from 131 reviews (98% five-star).
- Reviews on this page: 131 Google reviews (124 with written comments, 2 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: November 4, 2026.
- Service: Auto Repair Shop serving Lakeland, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gibbons Auto Service: 93/100 on this factor. Category median: 87.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gibbons Auto Service: 88/100 on this factor. Category median: 85.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gibbons Auto Service: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gibbons Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gibbons Auto Service: 75/100 on this factor. Category median: 100.B
75
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
–
Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
- 5 stars12998%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
- Praise269100%
- Complaints10%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1077%
- Reasonable323%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Honesty & trust6022%
- Price & value5219%
- Staff & attitude4517%
- Would recommend3613%
- Quality & results3413%
- Speed & response3413%
- Communication93%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“10/10 in all aspects; honesty, kindness and over all best priced !”
“I got return calls and a written estimate that was fair and easy to understand.”
“everyone was super nice and respectful and honest about your car.”
“If you are looking for an honest mechanic…look no further!”
“They did a great job and fix my car in a timely manner.”
“Honest, fast, and professional — it’s hard to find people like him these days.”
“They did everything they said they'd do, communicated well, and charged a fair price without trying to pad the bill.”
People customers mention
- Mike 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gibbons Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Zak19 hours ago★★★★★
Always gets the job done amazong service and people. Very reliable best shop in Lakeland hand down
Great price
Joana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing service !! 10/10 in all aspects; honesty, kindness and over all best priced !
Great price
Miriah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
everyone was super nice and respectful and honest about your car. they cared to our needs i highly suggest gibbons auto!
Great priceAuto maintenance
Alycea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
My car died in the middle of a busy intersection today. Two days ago, I brought it to Gibbons Auto Service to look into why it was stalling at stoplights periodically. I was dismissed and told nothing was wrong. Diagnosing a failing battery was too complicated for them.
Vehicle InspectionAuto maintenanceBattery
DeborahLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have brought multiple cars here to Gibbons and each time I was so pleased! And very budget friendly! Thank you Gibbons team for saving me over and over again!
Great priceAuto engine diagnosticVehicle Inspection
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
With over a hundred 5 star reviews, I figured I'd give these guys a try. I was very pleased! An honest mechanic! My repairs ended up costing less than half of what I was expecting! What a blessing!
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 12 | — |
| Auto engine diagnostic | 9 | — |
| Engine repair | 7 | — |
| Brakes | 6 | — |
| Oil change | 5 | — |
| Auto maintenance | 4 | — |
| Electrical | 4 | — |
| Battery | 3 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 131 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Zak Crawford
Review from Google · view on GoogleAlways gets the job done amazong service and people. Very reliable best shop in Lakeland hand down
- Price assessment: Great price
Joana Gomez4 reviewsTotal number of Google reviews Joana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service !! 10/10 in all aspects; honesty, kindness and over all best priced !
- Price assessment: Great price
Response from the owner · a week ago
Thank you so much for the kind words and the review. We’re blessed to be able to provide the kind of service people deserve.
Miriah Vandervort3 reviewsTotal number of Google reviews Miriah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleeveryone was super nice and respectful and honest about your car. they cared to our needs i highly suggest gibbons auto!
- Price assessment: Great price
- Services: Auto maintenance
Response from the owner · a week ago
Thank you so much for the review. We’re so happy we were able to help you and save you money.
Alycea Snyder6 reviewsTotal number of Google reviews Alycea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy car died in the middle of a busy intersection today. Two days ago, I brought it to Gibbons Auto Service to look into why it was stalling at stoplights periodically. I was dismissed and told nothing was wrong. Diagnosing a failing battery was too complicated for them.
- Services: Vehicle Inspection, Auto maintenance, Battery
Deborah ChuppLocal Guide · 57 reviewsTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have brought multiple cars here to Gibbons and each time I was so pleased! And very budget friendly! Thank you Gibbons team for saving me over and over again!
- Price assessment: Great price
- Services: Auto engine diagnostic, Vehicle Inspection
Response from the owner · 2 months ago
Thank you for the review, and for always trusting us with your vehicle repairs. We always strive for quality and consistency at a fair price.
Joe M VasquezLocal Guide · 29 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place.
- Price assessment: Great price
- Services: Auto engine diagnostic, Engine repair, Auto A/C replacement, A/C installation & repair, Oil change
Response from the owner · 3 months ago
Thank you sir. We really appreciate the review !
Eric Wold9 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWith over a hundred 5 star reviews, I figured I'd give these guys a try. I was very pleased! An honest mechanic! My repairs ended up costing less than half of what I was expecting! What a blessing!
- Price assessment: Reasonable price
Response from the owner · 5 months ago
Thank you for giving us a chance and trusting us with your repair. We always try to save our customers as much as possible by doing the correct repairs. Quality and honestly are our number one concern. Thank you for the review, and we’re so glad we were able to save you money.
samantha rossLocal Guide · 11 reviewsTotal number of Google reviews samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper friendly and helpful service!
Response from the owner · 5 months ago
Thank you for the review. We’re always happy to help our customers.
T HarveyLocal Guide · 22 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend! My son goes to school in Lakeland and I live out of state. When he had car problems I worried because I have a trusted mechanic where I live but don't know anyone there. I called a few places and told them what I thought the problem was (a bad alternator) to get some estimates and get a sense of they seemed trustworthy. I got return calls and a written estimate that was fair and easy to understand. They ran an electrical test and it turned out that my suspicion was wrong and he only needed a new battery. Since it was still under warranty with Costco, I didn't want to buy a new battery, so they removed the defective one and let me exchange it at the retailer, then put it in for my son when he brought it back. The only charge was for a few minutes labor removing and installing the battery. They did everything they said they'd do, communicated well, and charged a fair price without trying to pad the bill. I feel really good knowing there's a mechanic I can trust when he needs car service in the future in Lakeland.
- Price assessment: Great price
Response from the owner · 5 months ago
Thank you for the review. We pride ourselves on honesty and integrity. Thank you for trusting us with your son’s vehicle, and we’re glad we were able to find the issue, and get it taken care of for you with minimal costs.
Business details
- Address: 2625 Industrial Park Dr, Lakeland, FL 33801
- Phone: (863) 900-8363
- Website: gibbonsautoservice.com
- Service area: Lakeland, FL