Experts Reviews · Company report
Gill Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%71+10Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Gill Plumbing

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 707 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gill Plumbing is better than 86% of garbage disposal repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gill Plumbing is better than 80% of garbage disposal repair.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gill Plumbing is better than 94% of garbage disposal repair.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gill Plumbing is better than 71% of garbage disposal repair.B
71
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gill Plumbing is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gill Plumbing is better than 66% of garbage disposal repair.B
66

Reviews for your job

Customers hired Gill Plumbing for 8 kinds of job.

Gill Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 63 Google reviews tagged “Toilet repair” · showing 60

ElviraTeaQueen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Lovely, fast and honest. Would use again!

Paid $1–200Reasonable priceToilet repair
Mallory5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Chase got the job done! He was very knowledgeable on his profession. Chase provided great and quick customer service! Thank you

Paid $200–400Reasonable priceToilet repair
Joey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

COPY THAT ROGER! I am BEYOND happy! I’ve never left a Google review before…that’s how happy I am. This dude Caleb went in my crawl space like it was nothing; (photos attached) to find the water meter.. turns out it was in my house, easily accessible.. anyway, dude changed out the guts in my toilet and changed the…

Customer photo from Joey's review
Paid $200–400Reasonable priceToilet repair
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Marcus was wonderful and explained everything throughly, as well as did a excellent job!

Toilet repair
KirstenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cody did an awesome job. He fixed the leak in our toilet and did an outstanding job.

Paid $1–200Reasonable priceToilet repair
Robin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We called and they were able to have someone at our house within 4 hours. Caleb was professional and respectful. He did a thorough job.

Paid $1–200Great priceToilet repair
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I could not be happier with the service I received from Caleb Brown. He took the time to explain what was wrong and how he would fix it. He was professional, courteous, knowledgeable and incredibly thorough from start to finish. Nice job!

Paid $200–400Reasonable priceToilet repair
Maeila6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Cody Schaffier came out on a sump pump installation. He was pleasant, courteous, and efficient. He expertly fixed the issue. We will definitely be using Gill Plumbing again!

Paid $200–400Reasonable priceToilet repair
Laura14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Cody is the best! He is a great example of what it means to provide a great guest experience. Cory is professional, knowledgeable and efficient. Thank you for sending him!

Toilet repair
Nicholas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service was great and honest clean

Paid $1–200Toilet repairDrain cleaning
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Marcus Wright did a great job explaining what needed to be done to fix the problem with the toilet. He was very professional and did the repair quickly.

Paid $200–400Reasonable priceToilet repair
ErikaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Caleb got my issue fixed. Called at 830 and the issue was fixed by 930!

Paid $200–400Reasonable priceToilet repair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick polite and professional. Even the call to set up the appointment was painless and fast. They were out the very next morning. Knowledgeable and able to answer questions and provide additional quotes for other future projects. I would highly recommend Marcus with Gill Plumbing!

Paid $200–400Reasonable priceToilet repair
Fran9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chase was very professional and helpful!

Paid $1–100Great priceToilet repairService not listed
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Shaun came out & was very efficient & knowledgeable & solved our problem quickly. Highly recommend. We signed up for the Comfy Club and will pass on your company’s info to friend’s & family.

Paid $1–200Reasonable priceToilet repair
Loren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

All Superior reps were friendly. That was a positive. The rep who came out to survey the job said a new toilet is needed. That was a costly trip. Final estimate was even more costly. Too costly, in fact.

Toilet repair
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone that I dealt with was very polite. They listen to all my concerns and explain what work would be done. I also appreciate the fact that they called prior to arriving and they also sent a picture of the tech that would be coming out.

Paid $1–200Reasonable priceToilet repair
Shelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He did a great job taking care of my problem

Toilet repair
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Toilet rebuild - Cody came and did a rebuild on our toilet after a really long day, and he was pleasant, polite, knowledgeable and committed to giving us good service! Cody was amazing!!

Paid $200–400Great priceToilet repair
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very knowledgeable and courteousj Joseph did a great job

Paid $1,000+Reasonable priceToilet repairWater heater installationShower installation
ErikLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Cody was personable, easy to talk to, very knowledgeable and I would highly recommend home for all your plumbing issues.

Paid $400–600Reasonable priceToilet repairGarbage disposal repair
Bryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

He was polite and efficient. My toilet was fixed and he cleaned up after.

Toilet repair
Joey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Was very knowledgeable and problem Took care of our sink

Toilet repair
keishaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Marcus was great ansld knowledgeable

Reasonable priceToilet repair
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cody was courteous, very thorough and detailed, definitely an asset to his trade!

Paid $1,000+Reasonable priceToilet repairPlumbing leak repairGarbage disposal repair
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★

Quality work but they jerked me around a bit before giving me the right price. In the end they made it right.

Paid $500–600Reasonable priceToilet repair
MechelleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

I am just floored at the over charging of service and for parts he charged me 195$ for a kohler valve seal that cost 7$ at Home Depot in total I was charged 409$ for a snake to my kitchen sink that took 10 minutes

Customer photo from Mechelle's reviewCustomer photo from Mechelle's review
Paid $400–500OverpricedToilet repair
CarlLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My initial contact with Gill Plumbing was amazing. I can't remember her name but she was one of the nicest and one of the most professional office staff that I have ever dealt with. She scheduled Chase Nunnaly for my service call. I was kept informed by text/email of Chase's arrival time. Chase arrived early and…

Paid $1,000+Reasonable priceToilet repairPlumbing pipe repair
shelley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Marcus was very good explained what was happening. Very polite

Paid $1,000+Not sureToilet repairPlumbing pipe repairSewer repair
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

He was very kind and did not try to coax me into having something that was not needed. He did check all my other issues and found no problems but explained everything. Thank-you

Paid $200–300Not sureToilet repair
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Austin, Evan and Ignacio were extremely professional. Austin and Evan had to work in a crawl space on the hottest day of the year and they never complained- always had a smile on their faces and a positive comment. The work was completed in a timely manner and we are all set. This is not my first time using Gill and I highly recommend them.

Paid $1,000+Not sureToilet repairSewer repair
Catherine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thorough, prompt and kind. Had an issue with the first toilet installed and he was back the next day to correct the problem. No hastle no frustration just results. I really appreciate the whole teams commitment to my customer needs! I’ll be keeping them in my preferred contacts!

Paid $500–600Reasonable priceToilet repair
Donna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Job well done.

Great priceToilet repair
Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Doug was very nice did an excellent job explained everything to me. Would highly recommend Doug

Paid $100–200Reasonable priceToilet repair
Marsha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus was very friendly and knowledgeable.

Paid $100–200Reasonable priceToilet repair
ANDREA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus was professional and quick.

Paid $600–700Great priceToilet repair
GLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chase came out to give us an estimate and also snaked a drain while he was here which was a big help. He was very nice and knowledgeable and we have now found our new plumber! Thanks Chase for saving the day!

Paid $1,000+Reasonable priceToilet repairPlumbing leak detection
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great experience! He was very courteous. Very polite. Did a quick and good job. I will definitely call Gill plumbing again

Paid $100–200Great priceToilet repair
Mackinac8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chase was here at noon as promised. Very efficient and gave me good recommendations for keeping drains running smooth. Thank you so much

Paid $200–300Great priceToilet repairDrain cleaning
ChrisLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Gave me options let me decide and did what I asked. No complaints.

Toilet repair
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Marcus did a fantastic job. He diagnosed and completed the work needed in the same day. I appreciate the quality of workmanship and his time dedicated to repair two of my toilets and reroute my dryer vent in the same service call. I will tell all of my friends and family to call Gill Plumbing if the services you…

Paid $1,000+Reasonable priceToilet repairService not listed
Rita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Chase Nunnally was great! Professional and knowledgeable about what needed to be done.

Toilet repair
tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had Chase out today. Very informative and helpful. He fixed my drain issue quickly. Then talked over some things that might be causing the issue. Very professional.

Paid $1–100Great priceToilet repairDrain cleaning
Norma9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

He was very polite and thorough. He explained what the problem was, got the part and finished the job.

Paid $200–300Reasonable priceToilet repair
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very great plumber. I had leaking in some pipes, acid leaking in battery backup for sump pump and old water heater to replace.

Paid $1,000+Reasonable priceToilet repairToilet installation
Jamie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very fast response, tech’s fixed problem quickly. Very happy with service.

Reasonable priceToilet repair
Carole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chase did a fantastic job!! Was in and out very quickly and was very polite!

Paid $1–100Reasonable priceToilet repair
Rosemarie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chase and Evan were here to address toilet problem. In addition, They helped me with Turning on Valve to receive cold water on my kitchen faucet. (I did not know that in installing a filter in my refrigerator that I had somehow turned off the water valve in the basement.) Very happy with their service and their…

Paid $100–200Reasonable priceToilet repair
VALVE2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Snaked the drain and were very professional

Paid $200–300Reasonable priceToilet repair
HeleneLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★

Rating only, no written review.

Paid $200–400Reasonable priceToilet repair
phyllis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $2,000+Toilet repairWater heater installation
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $200–300Great priceToilet repairDrain cleaning
PatEdited 2 months ago★★★★★

Rating only, no written review.

Paid $1–200Reasonable priceToilet repair
JodieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Rating only, no written review.

Paid $1,400–1,600Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $2,000+Not sureToilet repair
Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceToilet repair
Terri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Not sureToilet repair
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $200–400OverpricedToilet repair
MariasiragusaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Toilet repair
Marla4 months ago★★★★★

Rating only, no written review.

Paid $600–800Reasonable priceToilet repairPlumbing pipe repair

Show more toilet repair reviews (3 more) →

Price

$383+13% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 62%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair87$248–$1.2k
Drain cleaning72$39–$295
Toilet repair63$166–$480
Plumbing leak detection39$54–$520
Water heater installation34$1.2k–$2.4k
Plumbing leak repair32$216–$988
Faucet repair30$148–$517
Sewer cleaning26$161–$493

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