iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%71+10Replies to reviews 7%66+4.7Craft & service penalty94−0.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★707 Google reviews · 24 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Gill Plumbing for punctual scheduling, clear communication, and fair pricing during services like drain clearing, water heater replacement, and gas line installation. Positive feedback highlights professional conduct and thorough explanations of repairs. However, lower-rated reviews cite high service fees, unexpected costs, and instances where technicians failed to fully resolve issues or left equipment improperly assembled.
Google rating: 4.8 out of 5 from 707 reviews (94% five-star).
Reviews on this page: 707 Google reviews (563 with written comments, 20 with photos).
Owner responses: the business replied to 87% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Gill PlumbingGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gill Plumbing: 86/100 on this factor. Category median: 90.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gill Plumbing: 80/100 on this factor. Category median: 88.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gill Plumbing: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gill Plumbing: 71/100 on this factor. Category median: 100.B
71
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gill Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gill Plumbing: 66/100 on this factor. Category median: 75.B
66
Bar = this company · dark tick = category median.
Star ratings
707 Google reviews we collected
4.8of 5
5 stars66494%
4 stars122%
3 stars61%
2 stars41%
1 star213%
Praise vs complaints
Phrases our text analysis found in 563 written reviews
98%praise
Praise1,01998%
Complaints232%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price8321%
Reasonable24262%
Overpriced236%
Not sure4111%
$383+13% vs typical garbage disposal repair
Middle half of what 329 customers paid ($166–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33933%
Quality & results20720%
Speed & response18818%
Communication989%
Would recommend959%
Price & value868%
Honesty & trust293%
What customers talk about
We read 563 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shaun was polite, professional and knowledgeable about the situation.”
“Caleb and Wil were timely, professional, courteous and did excellent work to fix my bathroom sink.”
“I will never recommend this horrible company.”
“Cody was great and replaced my leaky garbage disposal fast and he kept me informed the entire way”
“My kitchen sink was draining slowly, then stopped completely.”
“Cody was quick, professional, and explained things very well.”
“Chase was amazing at figuring out the root problem and coming up with a solution 10/10 service!”
“t I have to say the technician sent to my home was excellent, he gets 5 stars in every category;HOWEVER, the lady that took my call cleary she didn’t…”
“Answered any questions I had at a reasonable price.”
“I am just floored at the over charging of service and for parts he charged me 195$ for a kohler valve seal that cost 7$ at Home Depot in total I was…”
“Therefore I trusted and hired Superior Comfort to complete the job.”
People customers mention
Chase27 reviews
Evan17 reviews
Marcus12 reviews
Ignacio12 reviews
Tyler12 reviews
Comfort11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gill Plumbing for 8 kinds of job. Pick one to see what they paid and said.
MMallory5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chase got the job done! He was very knowledgeable on his profession. Chase provided great and quick customer service! Thank you
Paid $200–400Reasonable priceToilet repair
RRonald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Marcus, the technician was outstanding showed me everything he was doing especially with the camera seeing the clog in the pipe what it look liked !! NotGood!!
Looking forward to him finishing up on Friday
DDennis12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cody and his partner gave me a quote completed all the work they quoted. Answered any questions I had at a reasonable price. Thank you
Kkalee10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cody was great! Informative, efficient, and professional. I feel pricing was very fair. Will recommend!
Paid $400–600Reasonable priceDrain cleaningService not listed
KKyle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
They didn't really help with much. In and out in 15 minutes. Only said that the leak was coming from my dishwasher and not my sink. Said they wouldnt even look under the dishwasher unless I paid them to replace it. But they were sure to collect the 89 dollar service fee.
Paid $1–200Overpriced
MMatthew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a main shut off valve replaced to the house. The technician was on time, knowledgeable and efficient.
Hats off to my tech Chase. He did an excellent job.
Highly recommend him and the company.
Thanks again.
Cody did a great job with our plumbing work. Prompt. Scheduling was easy. Did quality work. Explained options. Would have him back again.
Response from the owner · a day ago
Thank you, Lance, for your wonderful review! We're thrilled to hear that Cody provided prompt and quality plumbing work and that you found scheduling easy. We appreciate your support and look forward to assisting you again in the future!
A
AKLocal Guide · 20 reviewsiTotal number of Google reviews AK has written across all businesses on Google Maps, not just this one.
Cody was great and replaced my leaky garbage disposal fast and he kept me informed the entire way
Response from the owner · 3 days ago
Thank you, AK, for your kind words! We're delighted to hear that Cody provided such efficient service while replacing your garbage disposal. Your satisfaction is important to us at Superior Comfort Heating and Cooling.
E
ElviraTeaQueen5 reviewsiTotal number of Google reviews ElviraTeaQueen has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, ElviraTeaQueen! We're thrilled to hear you had a great experience with Superior Comfort Heating and Cooling. We appreciate your support and look forward to serving you again in the future!
C
CJ Muteris1 reviewiTotal number of Google reviews CJ has written across all businesses on Google Maps, not just this one.
Shaun was polite, professional and knowledgeable about the situation.
Price assessment: Reasonable price
Price: $1–200
Services: Plumbing leak detection
Response from the owner · 5 days ago
Thank you, CJ, for your wonderful review! We truly appreciate your kind words about Shaun and are glad to hear you had a positive experience with Superior Comfort Heating and Cooling. Your feedback means a lot to us!
E
Eric2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Thank you, Eric! We're thrilled to hear you had a great experience with Superior Comfort Heating and Cooling. Your kind words about our team's friendliness mean a lot to us!
J
john shinska11 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Thank you, John, for your kind words! We appreciate your feedback and are glad to hear you had a positive experience with Superior Comfort Heating and Cooling. Your support means a lot to us!
M
Mallory Bennett5 reviewsiTotal number of Google reviews Mallory has written across all businesses on Google Maps, not just this one.
Chase got the job done! He was very knowledgeable on his profession. Chase provided great and quick customer service! Thank you
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · a week ago
Thank you, Mallory! We're glad to hear that Chase provided you with knowledgeable and quick service at Superior Comfort Heating and Cooling. Your feedback is truly appreciated!
S
Samuel Rios11 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Everyone was very efficient and incredibly polite.
Fixed my issue, however the technician must have taken my faucet apart (faucet was not the repair) and not known how to put it back together properly. Faucet is fairly new and it was spraying water around my bathroom. Said it was “wonky”. Had to come home and put back together myself.
Response from the owner · a week ago
Thank you for your review, Samuel. We're glad to hear that our team was efficient and polite while addressing your issue. We appreciate your feedback regarding the faucet and will take it into consideration as we strive to improve our service at Superior Comfort Heating and Cooling.
L
Layah Robinson4 reviewsiTotal number of Google reviews Layah has written across all businesses on Google Maps, not just this one.
Chase was amazing at figuring out the root problem and coming up with a solution 10/10 service!!
Response from the owner · a week ago
Thank you, Layah, for your wonderful review! We're thrilled to hear that Chase provided you with exceptional service and effectively solved the issue. Your satisfaction is our top priority at Superior Comfort Heating and Cooling!
E
Emily Dickinson3 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Excellent service! Cody was quick, professional, and explained things very well. He was able to get me a new water heater the same day with no wait! And even helped clean up the flood the previous one had caused. Will definitely request him for any future work!
Services: Water heater installation
Response from the owner · a week ago
Thank you, Emily, for your wonderful review! We're thrilled to hear that Cody provided you with quick and professional service while helping you with your new water heater. Your satisfaction is important to us, and we appreciate your kind words.
