Experts Reviews · Company report
Glass America - Auto Glass & Windshield Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Glass America - Auto Glass & Windshield Replacement

Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 68 auto glass repair · 4.9★ from 310 Google reviews

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Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass America - Auto Glass & Windshield Replacement is better than 92% of auto glass repair.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass America - Auto Glass & Windshield Replacement is better than 91% of auto glass repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass America - Auto Glass & Windshield Replacement is better than —% of auto glass repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass America - Auto Glass & Windshield Replacement is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass America - Auto Glass & Windshield Replacement is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass America - Auto Glass & Windshield Replacement is better than 98% of auto glass repair.A
98

Reviews for your job

Customers hired Glass America - Auto Glass & Windshield Replacement for 5 kinds of job.

Glass America - Auto Glass & Windshield Replacement for auto windshield repair

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Jobs reviewedHow many Google reviews are tagged with this job.182
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 182 Google reviews tagged “Auto windshield repair” · showing 20

Dick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The tech was on time, very personable, very experienced, and conscientious.

Great priceAuto windshield repair
LaurenLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Easy to communicate with, clear explanation of what sealing the windshield crack would and wouldn't do, friendly and professional. Highly recommend!

Great priceAuto windshield repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Was extremely satisfied with the workmanship and the overall finished product.

Not sureAuto windshield repair
Ayahuasca156 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Was in and out fast with a windshield replacement.

Reasonable priceAuto windshield repair
TomLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Went above and beyond! Great service!

Great priceAuto windshield repair
Natalie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Awesome experience, quick, courteous and did a great job!

Auto windshield repair
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★

If i could leave a zero i would . I have never had someone be so rude to me on the phone.(Matt) maybe you should take a lesson on customer service. Oh but then the minute I say some back im the jag .I wouldn't recommend him to anyone.

Auto windshield repair
DavidLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

The technicians were right on time, professional, efficient and polite. It was a good experience.

Reasonable priceAuto windshield repair
Charlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always friendly and knowledgeable!

Reasonable priceAuto windshield repair
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick and painless!

Great priceAuto windshield repair
Janet8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service! Quick and friendly! Denise was awesome!

Reasonable priceAuto windshield repair
Travis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and great communication from booking the appointment through replacement of our windshield. Glass America made the entire process easy and convenient with service at our house.

Auto windshield repair
Belle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike was friendly and explained what he was going to do, how long it would take and when he was done instructed me that I could drive my car anytime. Thank you Mike.

Great priceAuto windshield repair
Lindsay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service! Made it super easy to arrange a time that was convenient for my work schedule, they even gave me a ride to work.

Great priceAuto windshield repair
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

I have had a dozens of windshield chip repairs by other companies and they were good. You could still see them which is to be expected but still better. This one was not, it is bigger and more noticeable then before the repair.

Not sureAuto windshield repair
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Windshield was replaced on time, the top was reinstalled. Car was clean and in order, and the . Everyone was polite and friendly. Highly recommend them

Reasonable priceAuto windshield repair
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Replacement windshield went really well did a great job would use Glass America again

Not sureAuto windshield repair
Darlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice people who cared about the service they gave they went to work right away and were finished in 1 1/12 hours

Reasonable priceAuto windshield repair
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great!!

Great priceAuto windshield repairAuto power window repair
HondomaticLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Showed up on time and did a great job. Friendly, professional service. Definitely would call them again.

Great priceAuto windshield repair

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 32%Overpriced 0%Not sure 15%

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