Experts Reviews · Company report
Glass America - Auto Glass & Windshield Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Glass America - Auto Glass & Windshield Replacement

Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 68 auto glass repair · 4.9★ from 310 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass America - Auto Glass & Windshield Replacement is better than 92% of auto glass repair.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass America - Auto Glass & Windshield Replacement is better than 91% of auto glass repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass America - Auto Glass & Windshield Replacement is better than —% of auto glass repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass America - Auto Glass & Windshield Replacement is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass America - Auto Glass & Windshield Replacement is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass America - Auto Glass & Windshield Replacement is better than 98% of auto glass repair.A
98

Reviews for your job

Customers hired Glass America - Auto Glass & Windshield Replacement for 5 kinds of job.

Glass America - Auto Glass & Windshield Replacement for auto windshield repair

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Jobs reviewedHow many Google reviews are tagged with this job.182
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 182 Google reviews tagged “Auto windshield repair” · showing 60

Dick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The tech was on time, very personable, very experienced, and conscientious.

Great priceAuto windshield repair
LaurenLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Easy to communicate with, clear explanation of what sealing the windshield crack would and wouldn't do, friendly and professional. Highly recommend!

Great priceAuto windshield repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Was extremely satisfied with the workmanship and the overall finished product.

Not sureAuto windshield repair
Ayahuasca156 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Was in and out fast with a windshield replacement.

Reasonable priceAuto windshield repair
TomLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Went above and beyond! Great service!

Great priceAuto windshield repair
Natalie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Awesome experience, quick, courteous and did a great job!

Auto windshield repair
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★

If i could leave a zero i would . I have never had someone be so rude to me on the phone.(Matt) maybe you should take a lesson on customer service. Oh but then the minute I say some back im the jag .I wouldn't recommend him to anyone.

Auto windshield repair
DavidLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

The technicians were right on time, professional, efficient and polite. It was a good experience.

Reasonable priceAuto windshield repair
Charlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always friendly and knowledgeable!

Reasonable priceAuto windshield repair
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick and painless!

Great priceAuto windshield repair
Janet8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service! Quick and friendly! Denise was awesome!

Reasonable priceAuto windshield repair
Travis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and great communication from booking the appointment through replacement of our windshield. Glass America made the entire process easy and convenient with service at our house.

Auto windshield repair
Belle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike was friendly and explained what he was going to do, how long it would take and when he was done instructed me that I could drive my car anytime. Thank you Mike.

Great priceAuto windshield repair
Lindsay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service! Made it super easy to arrange a time that was convenient for my work schedule, they even gave me a ride to work.

Great priceAuto windshield repair
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

I have had a dozens of windshield chip repairs by other companies and they were good. You could still see them which is to be expected but still better. This one was not, it is bigger and more noticeable then before the repair.

Not sureAuto windshield repair
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Windshield was replaced on time, the top was reinstalled. Car was clean and in order, and the . Everyone was polite and friendly. Highly recommend them

Reasonable priceAuto windshield repair
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Replacement windshield went really well did a great job would use Glass America again

Not sureAuto windshield repair
Darlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice people who cared about the service they gave they went to work right away and were finished in 1 1/12 hours

Reasonable priceAuto windshield repair
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great!!

Great priceAuto windshield repairAuto power window repair
HondomaticLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Showed up on time and did a great job. Friendly, professional service. Definitely would call them again.

Great priceAuto windshield repair
golfgod1810 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was pleased by the convienent reservation and the speed and skill of the technician who installed my windshield. Very impressed by the service

Great priceAuto windshield repair
Brantly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dilan M was amazing! Fast, friendly! Came to me for no extra cost, 100% will be using them for any glass needs!

Great priceAuto windshield repair
Stacy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had an excellent experience with Glass America. Scheduling my windshield replacement was fast, easy, and hassle-free. Throughout the process, I received text message with updates keeping me informed of when to expect the technician, which I greatly appreciated. Mike came directly to my workplace, making the…

Auto windshield repair
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast quality service. Good people. Highly recommend

Reasonable priceAuto windshield repair
LarryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Really good experience: Showed up on time, did good work and were very friendly.

Auto windshield repair
RonnLocal Guide · 181 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mike from Glass America did a great job. They came to my house. They were prepared and efficient. I highly recommend them

Great priceAuto windshield repair
mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They came right to my house and did a great job windshield looked awesome

Reasonable priceAuto windshield repair
Colleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Great people to deal with, kind, thoughtful, and professional.

Not sureAuto windshield repair
Noah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Leland arrived on time and and the windshield was on and ready to use in less than an hour. He explained the warranty and was so pleasant to work with. Hopefully we won't need his services any time soon, but we wouldn't hesitate to call them again if we need to. Super convenient experience!

Reasonable priceAuto windshield repair
Craig1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Fast, knowledgeable, Curtis & did a great job. Definitely going to pass the word.

Great priceAuto windshield repair
kenneth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super to deal with...very neat and clean work!!!

Great priceAuto windshield repair
Dean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Installer was very nice

Reasonable priceAuto windshield repair
PhilipLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent Service and quality work. Staff is very accommodating and friendly.

Reasonable priceAuto windshield repair
Justine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Super polite and punctual! My windshield is like new!

Great priceAuto windshield repair
Craig1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service was great and timely. The technician was very friendly and answered all of my questions. Great price and great service.

Great priceAuto windshield repair
Julia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike with Glass America did an amazing job! I ended up being sick the day they were coming to my office and without question, they happily changed locations to my house so I could still get my windshield repaired! I would happily and eagerly recommend their fast, quick and easy service! Thank You!

Great priceAuto windshield repair
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Robert came to our house and fixed the chip in our windshield. He let us know when he was coming and the repair took less than 10 minutes. We were very happy with the service!

Reasonable priceAuto windshield repair
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service was great and fast! Great rates as well! Will definitely use them again with any glass needs!

Great priceAuto windshield repair
LoriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jamie was a awesome person to deal with

Auto windshield repair
Henry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everything was great

Great priceAuto windshield repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Easy from start to end! Scheduled online was notified and updated with arrival time and service was fast, professional but also friendly!!

Great priceAuto windshield repair
AJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They did a wonderful job. (Installer and call taker) They worked quickly, came right to me and for a great price.

Great priceAuto windshield repair
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was able to get my windshield repaired next day. Call during the week to speak with someone local and file an insurance claim if needed. Technician inspected windshield for additional damage and repaired our chip in about 20 minutes. Excellent service.

Auto windshield repair
Raptor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technicians were professional and explained things well.

Great priceAuto windshield repair
MikeLocal Guide · 563 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic service and great windshield

Reasonable priceAuto windshield repair
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The whole process was very smooth, from the first phone call through the finished job. They had received my insurance claim minutes after it had been filed. I had an appointment a few days later and they came to my house to replace my cracked windshield. The work is flawless. I highly recommend them for any work in the Dane County area.

Great priceAuto windshield repair
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Andy and Joe repaired the hatch window in our Explorer the day it shattered. Very impressed with the quick response and the quality work.

Great priceAuto windshield repair
Craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Insurance coverage sent me to these folks. They were easy to work with and the new windshield appears to be installed correctly and working as expected.

Auto windshield repair
Stewart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The technician did a great job and was very professional. He did a great job of installing the front window

Great priceAuto windshield repair
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everything was perfect 👌 Thank you 😊

Great priceAuto windshield repair
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everyone was very professional and friendly

Not sureAuto windshield repair
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mike, The experienced service technician was awesome. Was a fine communicator, and did an awesome job

Not sureAuto windshield repair
Nick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very courteous, great communication and excellent work

Great priceAuto windshield repair
Leighsa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Efficient, professional, and flexible in working with my time schedule. Love the personal energy from the office staff. Awesome place!

Great priceAuto windshield repair
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Andy and the staff at Auto Glass America were awesome and replaced my windshield in timely and professional manner. Will recommend to anyone for their auto glass needs.

Great priceAuto windshield repair
sharlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ian was very professional and patient tell me everything he was doing. Great job!

Great priceAuto windshield repairAuto windshield replacement
Dan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Todd and his helper were terrific. They were very friendly, worked quickly and the results were great. Only one day after the rear windshield was broken, they had it completely fixed! Thank you!

Great priceAuto windshield repair
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great price and fantastic customer service! I also enjoyed learning about how the glass repair works; it was fun watching the chip disappear!

Great priceAuto windshield repair
joanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very kind, reliable fast and a blessing God pointed me to you

Great priceAuto windshield repair
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very fast great job

Great priceAuto windshield repair

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 32%Overpriced 0%Not sure 15%

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