Glass repair service · Weddington, NC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 70%
4.9★★★★★4,861 Google reviews · 24 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.9 out of 5 from 4,861 reviews (97% five-star).
Reviews on this page: 4,861 Google reviews (3,696 with written comments, 239 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 23, 2026.
Service: Auto Glass Repair serving Weddington, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Glass Doctor of CharlotteAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Charlotte: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Charlotte: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Charlotte: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Charlotte: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Charlotte: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Charlotte: 49/100 on this factor. Category median: 55.C
49
Bar = this company · dark tick = category median.
Star ratings
4,861 Google reviews we collected
4.9of 5
5 stars4,70697%
4 stars982%
3 stars190%
2 stars80%
1 star301%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
100%praise
Praise5,538100%
Complaints260%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price24036%
Reasonable38157%
Overpriced71%
Not sure396%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,41025%
Speed & response1,39125%
Quality & results1,12920%
Would recommend74013%
Price & value5079%
Communication2995%
Honesty & trust882%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chad was on time, completed the install in a timely manner and had great communication and professionalism.”
“New glass was installed quickly and it looks great!”
“They basically misdiagnosed my car's situation, which led me to taking my car to the dealership (which took weeks and hundreds of dollars for a diagnostic).”
“The Glass Doctor technician, Chris Honeycutt, did an excellent job replacing a half-round window in my living room.”
“This suggests that the repair was not properly sealed, allowing dirt to re-enter the damaged area.”
“Highly recommend this company and we have a 5 year guarantee on the glass and labor”
“I do not recommend this company.”
“The price was fair and they did exactly as they said.”
“I was overcharged tried to talk to the manager.”
“On time, friendly, explained everything, very knowledgeable, and did great work.”
“Her warm personality and genuine care made the entire process smooth and enjoyable.”
People customers mention
Murray111 reviews
Chad94 reviews
Bitzan58 reviews
Rion52 reviews
Shields50 reviews
Chris49 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor of Charlotte for 8 kinds of job. Pick one to see what they paid and said.
Phil11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Thank you for the great service! Chad was on time, completed the install in a timely manner and had great communication and professionalism. An overall great experience with Glass Doctor and their team members!!
Auto windshield repairWindow installation
Josh2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Quick, efficient, respectful, well price. Company is great. The tech, Chris Honeycutt, was awesome! Hopefully I never need glass repair again, but I know who to call!
Window repair
Charlene5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Andrew, Creed and Jacob were fantastic. Great service. Super job, they work clean and they were personable.
Lorraine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The Glass Doctor technician, Chris Honeycutt, did an excellent job replacing a half-round window in my living room. He was thorough, personable, and professional. My new window looks great! Thanks, Chris and the Glass Doctor!
Reasonable priceWindow installation
SudhiLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Brittany Gaines was extremely professional and skilled. Arrived on time and did the job well.
Great priceAuto windshield repair
Dana9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The guys that came out were prompt, courteous and the end product looks fantastic!
Thanks
Thank you for the great service! Chad was on time, completed the install in a timely manner and had great communication and professionalism. An overall great experience with Glass Doctor and their team members!!
Services: Auto windshield repair, Window installation
Response from the owner · a day ago
We appreciate you sharing such positive feedback, Phil. It is wonderful to hear that your installation was handled efficiently and that our team member’s professionalism and communication stood out during your visit. Thank you for choosing Glass Doctor of Charlotte! We’re glad everything went smoothly and hope you’ll think of us again if you ever need glass work in the future.
AndreaLocal Guide · 35 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
What a fantastic compliment! We’re delighted to hear you had such a great experience, Andrea. Thank you for your kind words and for choosing Glass Doctor of Charlotte. We’d be happy to help you again anytime.
Claire Wilson12 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
Chommy was great. New glass was installed quickly and it looks great!
Response from the owner · a day ago
It is wonderful to hear that everything went smoothly and that the installation was completed promptly. Thank you for sharing your experience and for choosing Glass Doctor of Charlotte, Claire. We appreciate your feedback and hope you enjoy your new glass!
Josh Richardson2 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Quick, efficient, respectful, well price. Company is great. The tech, Chris Honeycutt, was awesome! Hopefully I never need glass repair again, but I know who to call!
Services: Window repair
Response from the owner · a day ago
It is great to know everything went smoothly and you found the experience quick, efficient, and fairly priced. We appreciate your trust in Glass Doctor of Charlotte, and it means a lot to hear our team member made such a positive impression. Thank you for sharing your feedback and for keeping us in mind if you need any help in the future!
Charlene Bowersock5 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Andrew, Creed and Jacob were fantastic. Great service. Super job, they work clean and they were personable.
Price assessment: Reasonable price
Services: Window installation, Glass installation
Repair wait time: 2–3 hr
Response from the owner · 2 days ago
Charlene, we appreciate you taking the time to share your experience. We're glad to hear our team delivered such attentive, high-quality service and made sure everything was spotless when finished. Thank you for choosing Glass Doctor of Charlotte, and we hope you’ll keep us in mind if you ever need anything glass-related in the future!
Lorraine Carey2 reviewsiTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
The Glass Doctor technician, Chris Honeycutt, did an excellent job replacing a half-round window in my living room. He was thorough, personable, and professional. My new window looks great! Thanks, Chris and the Glass Doctor!
Price assessment: Reasonable price
Services: Window installation
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Lorraine, we truly appreciate you sharing such a positive experience. It is great to hear your new living room window looks fantastic and that our team member made the process smooth and professional. Thank you for trusting Glass Doctor of Charlotte with your project. We would be happy to help anytime you need glass service in the future!
Sudhi VarakhediLocal Guide · 10 reviewsiTotal number of Google reviews Sudhi has written across all businesses on Google Maps, not just this one.
Brittany Gaines was extremely professional and skilled. Arrived on time and did the job well.
Price assessment: Great price
Services: Auto windshield repair
Repair wait time: 1–2 hr
Response from the owner · 2 days ago
Your feedback means a lot! We're glad you had such a positive experience and that our team member provided professional, skillful service and arrived right on schedule. Thank you for choosing Glass Doctor of Charlotte, and we hope to serve you again in the future.
Dana Pastores9 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
The guys that came out were prompt, courteous and the end product looks fantastic!
Thanks
Services: Window installation
Response from the owner · 2 days ago
It means a lot to hear how pleased you are with the service and results. Our team is committed to being prompt, courteous, and delivering quality work, so knowing the finished product looks fantastic is wonderful feedback. Thank you for taking the time to share your experience with Glass Doctor of Charlotte. We truly appreciate your support!
AoKongO1 reviewiTotal number of Google reviews AoKongO has written across all businesses on Google Maps, not just this one.
Mr.Chris Honeycutt of Glass Doctor provided on-time, excellent courtesy glass repair services and customer support. I would definitely be using this company again for our future household needs.
Price assessment: Great price
Services: Window repair
Repair wait time: 1–2 hr
Response from the owner · 2 days ago
We truly appreciate your thoughtful review and your trust in Glass Doctor of Charlotte. It is great to hear you received timely service and that our team member delivered both quality workmanship and helpful support. Thank you for sharing your experience and for planning to rely on us for your future household needs. We look forward to assisting you again whenever you need glass services.
Wade Robinson2 reviewsiTotal number of Google reviews Wade has written across all businesses on Google Maps, not just this one.
Jacob Oakley was fantastic. On time, friendly, explained everything, very knowledgeable, and did great work. Highly recommend.
Price assessment: Great price
Services: Window installation
Repair wait time: 1–2 hr
Response from the owner · 2 days ago
We’re glad to hear you had such a great experience and truly appreciate your recommendation. Thank you for highlighting the professionalism and expertise of our team member. It's wonderful to know everything was clearly explained and completed to your satisfaction at Glass Doctor of Charlotte. We hope you’ll think of us again whenever you need glass service!
