Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Glass Doctor of Charlotte logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Glass Doctor of Charlotte

Weddington, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.9★ from 4,861 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Charlotte is better than 97% of auto glass repair.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Charlotte is better than 98% of auto glass repair.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Charlotte is better than 96% of auto glass repair.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Charlotte is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Charlotte is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Charlotte is better than 49% of auto glass repair.C
49

Reviews for your job

Customers hired Glass Doctor of Charlotte for 8 kinds of job.

Glass Doctor of Charlotte for auto rear window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto rear window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Auto rear window replacement”

Denny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Glass Doctor was great. They have many ways to communicate and kept me informed. Our technician, Chad, was prompt and professional. He even cleaned up my broken glass behind the seat of my truck. The price was better than the guys who offer the same auto glass services at your house, and the experience with Glass…

Reasonable priceAuto rear window replacement
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Showed up on time were very professional In completed the job in a little over 30 minutes, I would recommend them to anyone.

Great priceAuto rear window replacement
JuanLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had the privilege of being helped by Chad after my truck was broken into prior to the snow storm. I was scheduled last minute, they worked with my schedule to get a tech to me ASAP. Once he arrived, Chad was extremely professional, explained the process, and even helped me diagnose and get an action plan to deal…

Reasonable priceAuto rear window replacement
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Affordable, fast, and reliable! Highly recommended!

Great priceAuto rear window replacement
Douglas13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Amazing experience. I called a large national competitor and the price was much more and they couldn’t get me in for a week. I called GlassDoctor and they were able to get me in the same day! The installer was awesome. Would definitely recommend to anyone!!

Great priceAuto windshield repairAuto rear window replacement
JoshuaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can't leave another review so I will just add to this one. Chad did an excellent job with the back glass of my work van. Another excellent represntative of your company. Theron was on time. Did what he said he would do and finished both of my vans. Excellent work and an even better attitude.

Great priceAuto rear window replacement
AlvinLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ladies and gentlemen my name is Alvin Stinson AKA Cornbread AKA The Galloping Ghetto Reporter coming to you live from the Honeycomb Hideout!!! I have used Glass Doctor on more than one occasion and they really take care of business and provide service with a smile. Chad Murray was on time and showed the upmost…

Great priceGlass installationAuto rear window replacement
Gaile9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Dave C. replaced my rear hatch window. He was very kind and equally professional. He was on time time and respected my time by calling me early in the day to confirm my appointment. Then calling later with an eta. His work was timely, very impeccable and the cleanup was thorough. He also set my mind at ease when…

Auto rear window replacementAuto windshield replacement+ Responsiveness+ Punctuality+ Quality
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast, Friendly and Fair Cleaned up broken glass great work

Auto rear window replacement+ Punctuality+ Quality+ Professionalism
Erin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After the stress of dealing with someone shattering my back window of my car, my insurance gave me a price to replace the glass plus the company couldn’t come out to fix it for 2 days!! I called Glass Doctor just to see if they could come quicker. Not only did they give me a cheaper price, they came the next…

Auto rear window replacement+ Responsiveness+ Punctuality+ Quality
JonathanLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceAuto rear window replacement
CarlosLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto rear window replacementAuto windshield replacement+ Responsiveness+ Punctuality+ Quality
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Glass installationAuto power window repairAuto rear window replacement+ Responsiveness+ Punctuality+ Quality
Arenivar8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto rear window replacementWindow installation
Switxh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto rear window replacement+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto rear window replacement+ Responsiveness+ Professionalism
mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto rear window replacement+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Glass installation264—
Auto windshield repair263—
Window repair248—
Window installation191—
Auto windshield replacement92—
Auto side window replacement40—
General door installation18—
Auto rear window replacement17—

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