How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREGlass Doctor of Charlotte
Weddington, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.9★ from 4,861 Google reviews
Report card
Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Glass Doctor of Charlotte for 8 kinds of job.
Glass Doctor of Charlotte for auto side window replacement
Clear ✕All 40 Google reviews tagged “Auto side window replacement”
Whole process was a breeze! Friendly professional service all around. Called in the evening and had it done the next morning!
My car was broken into this morning and I had no idea what to do for repairing my window. From the cost to the speed at which they got me all set, I’m very thankful as to what they did to help me out. Chad Murray was the agent who came to work on my window and he kept me informed of when he was arriving and let me…
Excellent service from the first phone call to the installation.
Chad Murray was my glass doctor, and he provided exceptional professional service. He is highly competent and capable in his work, and even educated me on the types of glass in my vehicle. The service was quick and straightforward. I will always use Glass Doctor in the future.
From the first phone call to the installation of my new window, Glass Doctor was easy to work with. The specialist, Theron, communicated well, was on time, and had me ready to go quickly.
Same day appointment, very competitive pricing, very quick window replacement on my 23 GMC Sierra, comfortable waiting area, they cleaned up all the broken glass inside and the bed of my truck. Highly recommended!
Glass Doctor staff is professional, friendly and responds in a timely manner. Thank you, Crystal, for answering my many texts! I really appreciated your help. Chad, it was a pleasure meeting you and I can see why you're such an asset to the company. Great job everyone! Tamara
I went online for a quote, was quickly contacted by Crystal with all information needed and she scheduled the appointment within a day or two. Chad came out, explained what he was doing and the difference in the front and back glass and safety concerns I had. Will absolutely be a repeat customer. Thanks for the quick response and professional service!
An incredible option in Charlotte for glass! Great price, communication and quick service from their team. Hope to not have a broken car window again, will use glass doctor if I do!!
Chad Murrary was our specialist. We had a great experience from scheduling to the finished service. Very prompt and great communication all around. Regarding Chad specifically, he was a super down to earth guy. Very kind, informative, and surprisingly funny. He made a comment about a toy helicopter in the back of…
Amazing experience! Reasonable and high quality service.
Chad was great. Very convenient, quick, and affordable pricing compared to others.
From the phone call this morning and the girl in the office taking my information and letting me know that I would receive a phone call 15-30 minutes before the technician came, to the phone call and the installation this was was painless experience. My tech Chad was very helpful and efficient. They will do any other work I ever need done.
I appreciate the great service, and timely manner .
I highly recommend this business! Easy to set up appointment, they actually assisted with the insurance claim! Took about 30 minutes to change a door window in my truck!
Had someone try to break into my car and again I needed to get the glass replaced. Since it was late in the day, the young lady over the phone scheduled my appointment for first thing in the morning. Chad was professional, gave me a heads up when he’d be arriving and letting me know when he finished. It only took…
Great job by Chad Murray. Same day service
Our vehicle was broken into and we needed help ASAP to replace a window. Julia scheduled our appointment and Brittany completed the repairs quickly. Very happy with the customer service we received and the repair job. Thank you for all your help during such a stressful time for us!
My vehicle was broken in to- I called Glass Doctor in Matthews. They were super helpful and were able to replace the glass quickly at a reasonable price. I’m grateful for the quick and professional service
Great service and easy transaction. I requested a quote on Friday morning, by that afternoon they had a technician out to my house. By 4pm it was fixed without me having to go anywhere. I had assumed that I would have to make it through the weekend with a broken window, but they saved me from having to deal with…
Chad was timely and professional. The company was responsive and got to me the next day. I’m very appreciative of their work and kindness.
So far all good with the window glass replacement. Arrived within the time frame they promised Technician was carefully and know what he was doing, friendly and respectful guy. Thanks you very much
I called this morning. They gave me an estimate I called around. They had the best price came out here before 11 to fix it. Great work I recommend them to anybody.
Absolutely amazing job and the customer service is brilliant. Fast and thorough. Would recommend to absolutely ANYONE!! Chad Murray was phenomenal and had me road ready in no time flat!!! Thank you so much
I was trying to get my side window replaced and contacted Safelight but got absolutely no response from them. When I called Glass Dr. I immediately got someone on the phone and had same day service right away. My service Technician unfortunately had to come out twice due to an error at the glass vendor, but he and…
Very quick to respond. Had it fixed same day. Great work!!
The Glass Doctor quote to replace my passenger car window came in under other quotes I collected. The day of the replacement, Chad Murray came to my house, explained the process, installed the new window, cleaned up any broken glass remaining, gave me advice on cleaning off duct tape residue, and did it all in under…
Same-day repair with exceptional customer service at a reasonable price. I suddenly had to get my rear side window replaced on my car after a break in and started researching companies for the replacement. Glass Doctor stood out with their great reviews and exceptional customer service from Olivia during the…
Someone came out quickly to take a look at the sliding glass door of my home which was broken by the landscaping company. They made their estimate quickly. A day or two later someone different came out, the took the sliding glass door out and carried it back to his vehicle. Eventually he came back and put the…
Great service.
They said it would be a 45 minute repair. It took 20 minutes. Under promising and over delivering is a great way to do business. Repair appears to be flawless.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Glass installation | 264 | — |
| Auto windshield repair | 263 | — |
| Window repair | 248 | — |
| Window installation | 191 | — |
| Auto windshield replacement | 92 | — |
| Auto side window replacement | 40 | — |
| General door installation | 18 | — |
| Auto rear window replacement | 17 | — |
