How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREGlass Doctor of Charlotte
Weddington, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.9★ from 4,861 Google reviews
Report card
Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Glass Doctor of Charlotte for 8 kinds of job.
Glass Doctor of Charlotte for auto windshield repair
Clear ✕All 263 Google reviews tagged “Auto windshield repair” · showing 120
Thank you for the great service! Chad was on time, completed the install in a timely manner and had great communication and professionalism. An overall great experience with Glass Doctor and their team members!!
Brittany Gaines was extremely professional and skilled. Arrived on time and did the job well.
You all was awesome! From the front desk greeter to the end and timely completion. But more importantly the quality of work. Thank you
Phenomenal service drove the vehicle after it was serviced awesome job very professional
Chad Murray was my Technician. He was awesome! He put me at ease right away . He did an incredible professional job. I recommend Glass Doctor 100%!
The workman ship was A1.
Glass Doctor of Charlotte recently replaced the glass in a picture window for me. They did good and fast work for a fair price
Exceptionally kind and responsive. A great business and pleasure to work with! Chad did a great job replacing the windshield on my vehicle!
Very professional and clean waiting area. Work completed as scheduled. Ready for the rain!
I always get Great Service from Glass Doctor.
Brittany with Glass Doctor mobile service….prompt, courteous, professional. She replaced our Yukon windshield with no issues, no delays. Much appreciated.
The installation was quick and Brittni the installer was friendly professional and did an excellent job replacing my car windshield. Her employer should be happy to have her and compensate her for it.
Chad and Theron were absolutely amazing. They did a great job with communication and were very friendly. Would definitely recommend them and the company.
Chad was awesome. And also repaired my clients windshield before he left. Thank you Chad for making sure I got the correct windshield installed.
I've never used Glass Doctor before, but after a bad experience with another company I found them online. I requested an estimate and had a response in minutes from Crystal. I approved the estimate and they were able to set the appointment for the next morning. The two technicians they sent Chad M. and Brittany G.…
I had to get my windshield replaced and recalibrated. They did a great job, were on time and really quick. It's been about 5 months and no issues. I would highly recommend this company in Matthews.
Amazing quick service, wonderful customer service. Highly recommend! Quick availability.
Great customer service coordination with insurance
Installer was very nice and considerate...
The tech, Chad, did a fantastic job fixing the back windows in our old truck. He got the job done in no time flat and left the area clean. I appreciate good customer service and this company beat other quotes by a $50 margin. Thank you for a job well done!
I’m so glad I went with Glass Doctor! Chad Murray was the specialist that helped me fix the crack in my windshield. He was extremely professional, friendly, explained everything in detail, and completely fixed the crack in my windshield. Super grateful!!!!
It was easy to schedule an appointment. My technician, Chad arrived on time and was professional and pleasant to talk to. He did a good job and communicated well. I particularly luke the warranty they offer on their service. I will definitely use them again.
I had Chad Murray come out to my office and fix the bullseye chip in my windshield very quickly. He was done in 10 minutes and I can barely see any part of the chip anymore. He was on time, very friendly and did a great job. I always used Safellite repairs before, but I'll be switching to Glass Doctor if it's always done like this.
Chad was amazing!! Very personable and efficient even in the scorching hot today. Thank you so much for getting my Explorer back looking sharp!
I highly recommend Glass Doctor. We have used them 4 times. Twice for our car window replacement, also installed a frameless glass shower wall and door and they installed a new glass replacement for our bedroom window. For the car window they came out to our home to replace and the other time we had to take the…
After contacting another glass company in the area, if you want to call them a company, luckily I dfound this one online! They were cheaper, faster, showed up ready to do the work! I can’t say enough good things about this company!!
Always great to work with
Amazing service! Theron replaced my windshield super quick and did a very clean quality install! Great team and awesome techs! 10/10 all around! Was worried about non oem glass but they use oem equivalent I had the same tint and soundproofing as the original-couldn’t be happier for the price and convenience!
Michael and Saeng did a great job. I’m so grateful I was able to get an appointment quickly!
Our service was done quickly and professionally . Highly recommend Glass Doctor of Charlotte. 5 stars +
Friendly, professional and knowledgeable. Great service!
On time professional and very good work!!
I requested an estimate on Thursday night for a chip that cracked in 2 places. I received texts first thing in the morning with a quote and appointment set for the same day. Chad Murray provided great customer service and explained everything in detail. He was able to fix the windshield so well that he had to point…
Brittany was very proficient. The job was done quickly No blemishes. The chip just disappeared.
Not just fast friendly service. It was the small things. I saw three pieces of lent on my dashboard before I went in. I meant to clean it out but forgot. My dashboard was completely clean and lent removed. That had nothing to do with the glass but they saw something that could be better and they cleaned it off. That…
Incredibly helpful, kind and quick! Very smooth process and accommodating.
Great customer service & amazing installation crew. I was traveling & far away from my home & local dealership. Despite some obstacles from my auto insurance company, I was able to drive 90 min to Charlotte & get Subaru glass in a quick turnaround that allowed me to drive 900miles back home with a safe & certified…
Amazing service and quick answers from Bubba and great and precise install from Chad. Highly recommend!
Communication regarding the appointment via text was great. Brittany did a faantastic job on my windshield replacement and calibration. Highly recommend!
I reached out to several vendors for windshield chip repair. Glass Doctor offered highly competitive pricing and made the appointment process incredibly easy. Chad, the technician, performed an excellent job repairing the chip and thoroughly explained the entire process. He also provided me with information about…
One of the Best Customer Experiences I have ever had 💥 Olivia coordinated everything including working with my Insurance company- my visit to the shop was 1st class as I worked comfortably on their Wi-Fi and enjoyed fresh Popcorn 🍿—. Thanks for bringing my faith back in people and manners
Chad with Glass Doctor did a fantastic job with my car windshield- very professional
Glass Doctor did a great job on my windshield replacement. They were efficient, professional and got me in on short notice.
Excellent service! Have been using them for the glass needs. Thank you.
Great customer service and excellent service from the first contact to the completed windshield repair! Excellent and prompt communication and a perfectly repaired front windshield. Repairing saved me thousands of dollars!! Chad was professional, on time and performed expert work. I was able to receive service…
Someone broke my passenger back glass last Thursday night along with 5 other vehicles and so Friday morning I started Calling around to Charlotte businesses getting price quotes on this replacement window and was absolutely shocked At what several of these businesses quoted me. I’ve seen Glass Doctors business page…
It was very easy to schedule an appointment. They came to my place of work and installed my new windshield. Everyone I dealt with was very professional, and their customer service was amazing.
I would recommend Glass Doctor. Timely service, nice people, and job well done.
Great first experience with GD. I wanted to support local and found them highly rated via a quick google search. They were prompt in their response and getting a quote over to me and we scheduled the windshield replacement for the next day. I found their quote to be reasonably priced against other competitors. Will use them again!
What a great experience with this company. They had the best price the best people and the very best was my technician Theron Kent. My experience all around was amazing. I would highly recommend the glass doctor! They also came the same day.
Great service. Fair pricing. Easy to schedule, came right to house and swapped out in the driveway.
Very friendly and professional, fixed a chip quickly before it became a more serious issue
Chad Murray did a great job replacing my windshield. Very kind and professional, quick service.
We were very pleased with our windshield replacement from Glass Doctor. It was a great experience and wouldn’t think twice about coming back for other services.
I happen to be driving by their Mathews location and remembered the nickel sized hit on my windshield i had gotten a few days before. I whipped in, walked up to the counter and in less than an hr i was continuing on my way with no big spot on the windshield looking back at me. Above expations ! The upbeat attitude,…
Chad Murray did a very wonderful job on the 25 explorer windshield! He did it in a timely manner with very good craftsmanship!
Glass Doctor gave me the lowest quote out of 5 companies I requested estimates from, made getting the quote and scheduling via text super easy, was able to send someone out quickly when I had a difficult schedule to accommodate, and sent out a technician who provided a top notch customer experience - thank you Chad M!
The entire experience from front desk to service was top notch! Very reasonable and great to work with!
Friendly and prompt
Easily scheduled, prompt and professional
Great crew! Love the energy and the spirit of help you at every corner. Thank you all
Very pleased with the work, customer service & the tech was well informed & quickly did the windshield replacement. Explained to me about the product and warranty.
I’ve used Glass Doctor three times now for windshield and rear glass replacement on different cars, and every time has been a great experience. The team is super friendly and welcoming from the moment you walk in. If you’re waiting, they even offer drinks, coffee, and popcorn, which is a really nice touch. They…
Efficient, friendly, helpful. Would recommend to family and friends. Same day replacement as a walk-in.
After having a Michael do a fantastic job replacing our windshield, we decided to used glass doctor to replace the glass in the stationary side of our French door. Jake was our technician. He was efficient and polite. Glass Doctor is definitely who we will use for all of our future glass needs!
Great experience! Highly recommend. Scheduled a windshield replacement in 1 day. Chad was an amazing specialist with great customer service.
They did a great job
A+. Professional, communicative, punctual and a pleasure to do business with.
Chad Murray repaired my windshield today! He knew what he was doing and did a Great Job!
Amazing service! Good price; Quick service and super friendly staff. 1000% recommended.
If you’re local to Matthews area I’d recommend coming to the Glass Doctor. They fixed my truck windshield in less than an hour of my appointment booking. The environment is very professional and welcoming. The receptionist is very friendly and makes you feel welcomed. Everything was straight forward and there is no…
Great and Professional Service!
I had my Tesla windshield replaced and had a great experience. The staff was very friendly and efficient. I would recommend the Glass Doctor to anyone in need of a windshield replacement.
Our auto glass specialist was Chad and he did a phenomenal job. He is super professional and attentive with the job he does. I was truly satisfied with his service and would greatly recommend him to anyone needing a glass replacement.
They gave me an appointment that was fast and worked for me.Service was great everyone was kind and friendly.
I am so happy I went with the Glass Doctor instead of who the insurance company recommends. Outstanding service and staff! Thank you
The entire process—from scheduling to completion—was clear, punctual, and well organized. Communication was smooth, the mobile service was convenient, pricing was reasonable, and the Windshield Protection Plan at no extra cost was a great bonus. The technician was efficient and helpful—highly recommend Glass Doctor!
Great communication and fast service
Fantastic experience. Quick, professional and relatively inexpensive. My windshield chip cleaned up much better than I expected. Chad Murray was fantastic too!
Chad Murray was right on time and very professional. Work was great and done in timely manner. Will recommend this company to my friends and neighbors.
Awesome folks and great work.
Easy to schedule, quick and quality work, fair pricing. All around win in my book.
Exceptional! Reliable, knowledgeable, courteous professionals with outstanding customer service and good popcorn at a fair price. Highly recommended 💯
I had gone in a few times over the years for chip repair and they were always fast and reasonable, so when I had to replace a side window in my Volvo SUV, they were my first stop. My windshield had cracked as well, so I held my breath for the quote. True to form, they were reasonable, quick and took care of…
Great experience for our Audi q7. Michael and Saeng were extremely helpful. Thanks
Service was scheduled the same day that I spoke to Christian. Chad did a very thorough job on replacing the cracked windshield for me. Thank you guys !! Used Glass Doctor again for a busted rear door glass. Christian is my go to guy, but he put me in touch with Olivia and Olivia actually scheduled us for the…
Great fast service. Would definitely use again!
Outstanding service, super fast no hassle less than a hour to replace my windshield highly recommended
Had my windshield replaced recently by Chad Murray. Turned out great. He was professional and very knowledgeable on everything. He explained all the details before and after the installation. Also like to mentioned Olivia the young lady I spoke with to get everything set up. Also very professional from Start to…
The entire staff at glass Dr are very professional and very helpful. I have sat in the waiting room and watch them take care of other customers as well as myself and I would recommend them highly to anyone.
I was very pleased with the price and service of my windshield repair. Our service rep, Chad, was especially accommodating.
Chad was awesome! Windshield is beautiful. Very professional and he worked hard and quickly, but made everything safe and secure. Chad made me aware of not to wash the car and how long I need to wait before I could drive it. Thanks Chad for a job well done. DHooton
Great experience. Technician was amazing and kept me informed the whole time. Highly recommend!
Excellent service!
Very good service!
Chad, did a great job and was professional and friendly.
Brittany Gaines was the one who fix my car window. She was amazing, nice, and it didn't take he long at all. Prices are very reasonable. Thank you Glass Doctor.
Needed an RV class C windshield replaced. I was fighting with the insurance who kept sending me to Safelite, who said they can’t work on motorhomes…. After finally getting them to send me elsewhere, I couldn’t have been more happy. They saw me next day, had it completely as planned and scheduled and the service team…
Chad M. and Theron K. were amazing! They installed my windshield and recalibrated it in less than the time quoted! I’m glad I was referred here and will definitely recommend!
Theron did a quick but careful install. Highly recommend!
The Process was easy, in and out in less than 30 mins. Pleased with the results.
Very satisfied
Brittney did a fantastic job replacing my vehicle’s windshield. Price was great and the receptionist at the office was nice and attentive! Definitely recommend to anyone if you want pleasant customer service and quality work, nothing to complain.
I had a great experience here! Price was the more affordable option I could find around Charlotte, quick and easy scheduling, and the process was much quicker than I expected.
On time very professional and friendly and also the price was affordable would definitely recommend them for your next windshield.
They are always on time and very polite
It was a very stress free appointment. Chad was very personable, professional and knowledgeable. He went over the cost , the risk and his experience. I would hire Chad because of his professionalism. The Glass Doctor is lucky to have such a valuable employee.
Glass Doctor was great! I was able to schedule it and have them come out to fix my cracked windshield within just a couple days. Chad was fantastic and got it done very quickly and efficiently! Much lower price than competitors as well.
They made it quick and easy. I chose them over others due to the one-year replacement and all went well. Would recommend!
Able to walk in and get my windshield repaired in less than 20 minutes great job
Because I am bad with names I don't remember your employees name but she was promt, professional answered all my questions. I will absolutelyrecommend y'all.
Chad was great! He was punctual, informative, and effective. Would definitely recommend.
Very professional and I’m happy with the results 2012 LS460
This process was a breeze! Chad was professional and so kind. Highly recommend this company.
Chad was great, very professional and courteous.
Chad came out to repair the windshield on our suburban. He was on time, fast, and courteous. I would recommend Glass Doctor and Chad.
Great job by Chad Murray. Very friendly did a nice job. Very precise.
As always, epic service
Theron Kent was excellent—very professional and knowledgeable. He's my new go to guy for all my glass needs.
Called in an emergency, got me in first thing the next morning. I showed up, they took my car and had me on my way in less than an hour. Very friendly, job well done.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Glass installation | 264 | — |
| Auto windshield repair | 263 | — |
| Window repair | 248 | — |
| Window installation | 191 | — |
| Auto windshield replacement | 92 | — |
| Auto side window replacement | 40 | — |
| General door installation | 18 | — |
| Auto rear window replacement | 17 | — |
