How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREGlass Doctor of Charlotte
Weddington, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.9★ from 4,861 Google reviews
Report card
Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Glass Doctor of Charlotte for 8 kinds of job.
Glass Doctor of Charlotte for auto windshield replacement
Clear ✕All 92 Google reviews tagged “Auto windshield replacement” · showing 40
Was able to schedule an appointment for the next day, arrived on time and replaced the windshield in 1 hour. Excellent communication, service and product.
Amazing service from initial phone call with Olivia to next day windshield replacement with Chad Murray- would highly recommend for friendly, fast and efficient service!
I drove a considerable distance out of my way because of the high reviews for this business and was told that the replacement should take 1-1.5 hrs. It ended up being just over 2 hrs. Overall the work seems okay but I was a bit surprised that they apparently don’t have electrostatic film available to reinstall dash…
Glass Doctor was extremely efficient in scheduling and getting the job done. We had a windshield replacement at our home in a matter of one hour…and less than 24hrs from scheduling. They also matched a local competitors price, which was wonderful. Thank you, Glass Doctor.
Had my windshield replaced by Chad today. He was very polite and did a great job on my car!
Technician was knowledgeable, efficient, timely and friendly. Great experience and great work!!
Our service was done quickly and professionally . Highly recommend Glass Doctor of Charlotte. 5 stars +
Where do I began. Do yourself a favor and go to the glass doctor in Matthews today. Not only are these people very professional, they are very kind. They listen to your need and answer all of your questions and any concerns you may have. I just from there , picking up my car and these technician did a fantastic job…
Very professional and personable, I arrived early and they were able to take care of my vehicle right away. I would absolutely recommend them!
Scheduling was fast and easy. Chad came the next morning and installed my new windshield. He was top notch, professional and finished the job in the time he stated. I highly recommend this company!
I had a wonderful experience with Glass Doctor! From the first phone call, their customer service was excellent. They took the time to answer all of my questions about my Subaru Forester windshield replacement, EyeSight recalibration, the type of glass being used, and my insurance claim. I never felt rushed and…
The whole process was exceptionally easy! My technician Chad Murray arrived on time, was very professional, courteous, and knowledgeable about the repair for my BMW. He did an outstanding job with my replacement windshield and recalibration of the sensors, and was finished in about an hour just as promised. Thanks Chad and thanks Glass Doctor!
Excellent and fast work
Very pleased with the work, customer service & the tech was well informed & quickly did the windshield replacement. Explained to me about the product and warranty.
Great service - came out to my office during work hours to swap my windshield in the middle of the day. Super convenient and about $150 cheaper than what Safelite quoted me. 10/10 would recommend
Chad came out to our house today to replace a front windshield on our handicapped accessible van. He was very knowledgeable, answered my questions and took pride in his work. Very integral person! He made the entire process seamless. Thank you Chad.
From start to finish this process was a breeze! Used Live chat on their website to ask for quote and within 30 minutes we had an appointment for the next morning for a complete windshield replacement. Crystal handled all of the setup for us and then Michael and Saeng handled the installation. Everyone did a great…
Chad M came and replaced my windshield. He was quick, very polite and seems to have done a good job. He just did it today and I haven’t driven my car yet so this review is more about his professionalism, he was nice and the windshield looks good.
Chad did a professional job. He did excellent. I would give him a 150% rating.
Chad did an amazing professional job. I truly appreciated his dedication to perfection. I would give him a 150% rating.
Great service, fast and efficient! Theron was excellent!
They were able to come out and replace my windshield much faster than any competitor. Chad was quick to install and happy to help despite being surrounded by record snowfall!
Needed my BMW windshield replaced. Called and easily got an appointment. They stated it would be about 1 - 1.5 hrs. Not a big deal. Sat down, had some coffee and about 45-50 minutes later car was done! Wow, nice! This was due to the hard work of Saeng and Michael…nice job and thanks so much!! Michael came in and…
Excellent service and very quick! Really appreciate the responsiveness to my request.
Chad Murray and Anthony were able to come out Christmas Eve morning and replace my windshield. They also located structural damage caused by a previous installer and guided me through the process of getting it repaired. The price I paid for the service was incredibly fair, and they are clearly a great company. I'm a customer for life. Highly recommended.
I was able to call late morning and get my windshield replaced the same day without leaving my house. It was a painless experience and the quality was top notch!
Chad did a great job. Very professional and efficient. Thanks for all you do.
Stellar customer service. The job was completed in a timely manner. The windshield replacement is top notch. I highly recommend this company.
I called Glass Doctor of Charlotte reguarding a windshield for my Toyota. They gave me a reasonable price and sent two technicians out with my windshield within a few hours. Chad Murray and Theron Kent were very efficient and professional and my new windshield looks like a quality replacement part. I'm delighted.
Great service and easy transaction. I requested a quote on Friday morning, by that afternoon they had a technician out to my house. By 4pm it was fixed without me having to go anywhere. I had assumed that I would have to make it through the weekend with a broken window, but they saved me from having to deal with…
I was extremely pleased with the Glass Doctor people and workmanship. From start to finish they were very helpful and responsive. I allowed 2 hours for the work, and they were done in 45 minutes. The shop waiting room is very nice, and restrooms nice and very clean. Their warranty is very good as well.
Anthony came out and did a fantastic job at a reasonable time. I’m also very happy that the windshield replacement that they used was OEM. Praising however, caught me off guard at over $1500 for a windshield!
Everyone was friendly and helpful.
First I will say they were on time and installed the windshield correctly. However, my wife left the keys on the seat for them so they could use them if they needed to. After they left my wife called me and said her keys were missing. The installer had pulled an old set of keys that went to other locks years ago out…
Great- on time - professional-
Good customer service, responsive, willing to work with your time and schedule. Free mobile service. Other companies make claim for this service but, don't tell you about the extra fee involved. I usually don't like to write reviews but, in recent years I feel customer service has decline dramatically. So when I…
Very friendly, prompt, and professional technician was able to come to our house within 24 hours to replace a cracked windshield. Did a very clean and precise removal and installation in about 1 hour.
Dave C. replaced my rear hatch window. He was very kind and equally professional. He was on time time and respected my time by calling me early in the day to confirm my appointment. Then calling later with an eta. His work was timely, very impeccable and the cleanup was thorough. He also set my mind at ease when…
Awesome service! New windshield changed in under an hour. Tech named Christian was fast, efficient and friendly. Scheduling and payment was easy over the phone. My CSR even found a rebate to save me $50 on my glass and called me back to inform me of the savings! Windshield came with warranty and even chip…
Guys were very courteous and fun to talk with. Explained what to do afterwards (removing tape) and guarantees I had.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Glass installation | 264 | — |
| Auto windshield repair | 263 | — |
| Window repair | 248 | — |
| Window installation | 191 | — |
| Auto windshield replacement | 92 | — |
| Auto side window replacement | 40 | — |
| General door installation | 18 | — |
| Auto rear window replacement | 17 | — |
