Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Glass Doctor of Crown Point logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Glass Doctor of Crown Point

Gary, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.9★ from 536 Google reviews

📞 Call (219) 306-4855Request a call backWebsite ↗

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Crown Point is better than 95% of auto glass repair.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Crown Point is better than 97% of auto glass repair.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Crown Point is better than 87% of auto glass repair.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Crown Point is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Crown Point is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Crown Point is better than 43% of auto glass repair.C
43

Reviews for your job

Customers hired Glass Doctor of Crown Point for 8 kinds of job.

Glass Doctor of Crown Point for auto windshield replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 20 Google reviews tagged “Auto windshield replacement”

PhillipLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys were at my house swapping out foggy window panes, noticed a chip in my car windshield and got me hooked up! Home window panes swapped out 11! My 30year old windows look brand new. My car, the glass chip in my windshield, invisible! Eric and Kevin took the best care of my home. They even came back to…

Auto windshield repairWindow installationGlass installation
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The staff was very friendly and very accommodating. Landon, did a great job!!! I am very satisfied with the work.

Reasonable priceAuto windshield replacement
J10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Honest- Got a quote for my high end windshield. After bringing it in & not needing all the bells and whistles, they charged me less. Thorough- inspected glass after delivery & before they had me come in for repair. Timely- Done in 3 hrs. VERY SATISFIED!

Great priceAuto windshield replacement
ToddLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job all the way around. Highly recommend.

Reasonable priceAuto windshield replacement
JULIE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and friendly with no complications!

Great priceAuto windshield replacement
doncooper512Local Guide · 207 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly staff, great waiting room, and did an excellent job on my car..made the whole car look brand new..

Great priceAuto windshield replacement
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my windshield replaced. Everyone from the front desk to the technician were very professional. I am glad I found this diamond in the rough! It was my first visit there.

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
James10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service and great people. Done quickly and very happy with the finished product.

Auto windshield replacement+ Responsiveness+ Punctuality+ Quality
LidiaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, great price. I would highly recommend this company.

Auto windshield replacement+ Quality+ Professionalism+ Value
JamieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent service from start to finish

Auto windshield replacement
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Whole appointment was exactly How long they told me . No delay . My car was clean. People were super helpful letting me know when it was almost done and keeping me informed

Auto windshield replacement+ Responsiveness+ Punctuality+ Quality
NicholasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I had a large crack in the windshield of my 2018 Silverado. I called on a Wednesday night and they had appointments to get me in either of the next two days. I selected the day/time that worked best for me and they gave me a timeline to expect the work to be completed. Right on time they called to let me know my…

Auto windshield replacement+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Our insurance agent provided three windshield repair shops. After reaching out to all three (plus Safelite), we opted to go with Glass Doctor. The price was quoted IN FULL (others omitted taxes and often referenced possible 'fees') - the cost was exactly as they had quoted. Friendly service, both over the phone…

Auto windshield replacement+ Responsiveness+ Punctuality+ Quality
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

After calling 4 to 5 places in my area, Glass Doctor gave the the lowest quote for replacing my windshield. They were very professional and careful with my car. A lifetime warranty on their work and a 1 year warranty on the windshield breaking for ANY reason was included. So, the lowest price had the most protection. Nice.

Auto windshield replacement+ Quality+ Professionalism
ArmandoLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

OverpricedAuto windshield repairAuto windshield replacement
James10 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto windshield replacement
Vayahn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto windshield replacement
David5 years ago★★★★★

Rating only, no written review.

Auto windshield repairAuto windshield replacement
Demetrius1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Auto windshield replacementWindow repair+ Quality+ Professionalism
john2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Auto windshield replacement+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Window repair40—
Auto windshield repair39—
Glass installation28—
Auto windshield replacement20—
Window installation19—
Auto side window replacement3—
General door installation3—
Glass restoration & repair2—

Compare with

Taz Auto Glass Mobile Service logoTaz Auto Glass Mobile ServiceExperts Score 98Gary · 4.99★Accurate Auto Glass - Valparaiso Indiana logoAccurate Auto Glass - Valparaiso IndianaExperts Score 98Gary · 4.97★Nacco Glass logoNacco GlassExperts Score 98Gary · 4.97★