Glass repair service · Gary, IN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★536 Google reviews · 24 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the business for its punctuality, friendly staff, and transparent pricing across residential and automotive glass services. Positive reviews highlight quick turnaround times, professional communication, and successful repairs that often save money compared to full window replacements. However, several low-star reviews cite a recurring pattern of poor follow-up, where estimates or appointments are delayed or canceled without adequate notice.
Google rating: 4.9 out of 5 from 536 reviews (96% five-star).
Reviews on this page: 536 Google reviews (359 with written comments, 12 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 26, 2026.
Service: Auto Glass Repair serving Gary, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Glass Doctor of Crown PointAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Crown Point: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Crown Point: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Crown Point: 87/100 on this factor. Category median: 96.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Crown Point: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Crown Point: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Crown Point: 43/100 on this factor. Category median: 55.C
43
Bar = this company · dark tick = category median.
Star ratings
536 Google reviews we collected
4.9of 5
5 stars51596%
4 stars132%
3 stars20%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 359 written reviews
99%praise
Praise65599%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2528%
Reasonable5765%
Overpriced11%
Not sure56%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18628%
Speed & response15423%
Quality & results10616%
Would recommend9014%
Price & value8913%
Communication284%
Honesty & trust102%
What customers talk about
We read 359 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was very professional and knowledgeable.”
“The glass installation was professional, efficient, and well done!”
“Finally, a company that prides itself on giving top notch service from beginning to end!”
“Heather was a great help from start to finish we had a little hiccup in time but even with that everything came out great I recommend this place”
“From the initial phone call with Heather to the completion of the job with Kevin, it’s obvious that their goal is superior performance at a fair price.”
“I had a car window replaced, it was done quickly and they don't overcharge for their service.”
“They were very accommodating and easy to work with!”
“Plus the glass cleaner they gave me and microfiber towel is honestly fantastic too haha Highly recommend!”
People customers mention
Eric8 reviews
Jane5 reviews
Valparaiso4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor of Crown Point for 8 kinds of job. Pick one to see what they paid and said.
HHarry8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The technician was very professional and knowledgeable. I was pleased with his work, and cleaned the window he worked on.
Reasonable priceGlass installation
LLennieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did what could not be done. They replaced the glass. Everyone else said, " You have to get a new window. They saved me over $2,500.00. Just a note to say I had gotten more than three estimates.
SSWTLocal Guide · 93 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Heather was a great help from start to finish we had a little hiccup in time but even with that everything came out great I recommend this place
Reasonable priceWindow repair
JJosephLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Finally, a company that prides itself on giving top notch service from beginning to end! From the initial phone call with Heather to the completion of the job with Kevin, it’s obvious that their goal is superior performance at a fair price. The glass installation was professional, efficient, and well done! I will be…
Great priceGlass installation
AAnalise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
After getting a new windshield installed somewhere else, a sensor malfunction light came on my dash and wouldn't go away. My friend set me up with Glass Doctor and they got me in the day after I called! They checked what codes the car was throwing and ended up replacing a broken sensor and fixed my problem in 30…
Great priceService not listed
AAmandaLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Fast and friendly service and staff!! Would definitely recommend. I had a double pane window Replacement and it looks wonderful!! The price I was quoted was what I paid no BS!
The technician was very professional and knowledgeable. I was pleased with his work, and cleaned the window he worked on.
Price assessment: Reasonable price
Services: Glass installation
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
It's great to know you were pleased with the technician's professionalism and expertise, and that the extra step of cleaning the window made a positive impression. Thank you for sharing your feedback and for choosing Glass Doctor of Crown Point. We hope to help you again whenever you need us!
L
Lennie HawkinsLocal Guide · 12 reviewsiTotal number of Google reviews Lennie has written across all businesses on Google Maps, not just this one.
They did what could not be done. They replaced the glass. Everyone else said, " You have to get a new window. They saved me over $2,500.00. Just a note to say I had gotten more than three estimates.
Response from the owner · a week ago
It means a lot to hear that we could provide a solution when others could not. Thank you for sharing your experience with Glass Doctor of Crown Point and letting us know the savings made such a difference. We're glad our team was able to help and truly appreciate your thoughtful feedback.
S
SWTLocal Guide · 93 reviewsiTotal number of Google reviews SWT has written across all businesses on Google Maps, not just this one.
Heather was a great help from start to finish we had a little hiccup in time but even with that everything came out great I recommend this place
Price assessment: Reasonable price
Services: Window repair
Repair wait time: 4+ hr
Response from the owner · 2 weeks ago
We appreciate your recommendation and are glad to hear our team member was able to assist you from beginning to end, even with a minor timing issue. It's wonderful knowing everything worked out and that your experience with Glass Doctor of Crown Point was a positive one. Thank you for choosing us and for sharing your feedback. We'd be happy to help you again in the future!
J
Joseph GuthrieLocal Guide · 28 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Finally, a company that prides itself on giving top notch service from beginning to end! From the initial phone call with Heather to the completion of the job with Kevin, it’s obvious that their goal is superior performance at a fair price. The glass installation was professional, efficient, and well done! I will be calling them 1st for all my glass needs, auto and home!
Price assessment: Great price
Services: Glass installation
Repair wait time: 0–1 hr
Response from the owner · a month ago
Your thoughtful review truly means a lot. Hearing that you found our service excellent from the first call to the final installation reinforces what Glass Doctor of Crown Point works hard to achieve every day. Thank you for trusting us for your glass needs in both your home and vehicle. We appreciate your support and look forward to helping you again whenever needed!
A
Analise Cooper1 reviewiTotal number of Google reviews Analise has written across all businesses on Google Maps, not just this one.
After getting a new windshield installed somewhere else, a sensor malfunction light came on my dash and wouldn't go away. My friend set me up with Glass Doctor and they got me in the day after I called! They checked what codes the car was throwing and ended up replacing a broken sensor and fixed my problem in 30 minutes! They were very accommodating and easy to work with!!
Price assessment: Great price
Services: Service not listed
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
It is wonderful to hear that our team was able to resolve your sensor issue so quickly and make the process smooth for you. Thank you for sharing these details about your visit and for trusting Glass Doctor of Crown Point to take care of your car. We appreciate your recommendation and hope you have peace of mind on the road!
A
Amanda Martinez VelascoLocal Guide · 68 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Fast and friendly service and staff!! Would definitely recommend. I had a double pane window Replacement and it looks wonderful!! The price I was quoted was what I paid no BS!
Price assessment: Great price
Services: Window installation, Glass installation
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
It is wonderful to hear you were so satisfied with the quick and friendly service for your double pane window replacement. Knowing everything went smoothly, from the quoted price matching what you paid to the look of your finished window, means a lot to us at Glass Doctor of Crown Point. Thank you for sharing your experience and recommending us! We appreciate your trust and hope to help you again if you ever need glass service in the future.
K
Karl4 reviewsiTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Super man in the glass business couldn't get better quality people in the entire place. 1st class all the way
Response from the owner · a month ago
What a fantastic compliment! We truly appreciate your praise and are glad to know our team at Glass Doctor of Crown Point left such a positive impression. Thank you for sharing your experience with us. We'd be happy to welcome you back anytime you need our help.
A
Alyssa Bauhan9 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Timeliness and attentive service are always a priority for us. Thank you for sharing your experience and for choosing Glass Doctor of Crown Point. We're delighted you were happy with the service and hope to help you again in the future!
D
Debbie Perkins2 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
We're glad you had such a positive experience with our team and that your repair was completed quickly. Thank you for sharing your feedback and for choosing Glass Doctor of Crown Point. We appreciate your kind words and hope to assist you again whenever you need us.
B
Bernard Prisby2 reviewsiTotal number of Google reviews Bernard has written across all businesses on Google Maps, not just this one.
Everything was perfect. The reception was awesome and friendly and the repair job was impeccable.
Price assessment: Great price
Repair wait time: 0–1 hr
Response from the owner · a month ago
It is wonderful to hear how smooth and friendly your visit was, Bernard. Thank you for trusting Glass Doctor of Crown Point and taking the time to share how pleased you were with our reception and repair work. We appreciate your kind words and would be happy to help again whenever you need us!
