Taz Auto Glass Mobile Service logo

Taz Auto Glass Mobile Service

Auto glass shop · Gary, IN · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 48 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 87%
5.0 ★★★★★ 361 Google reviews · 24 photos
99%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Taz Auto Glass Mobile Service at a glance

Customers frequently cite the mobile service's punctuality, fast turnaround, and competitive pricing as primary benefits, noting that technicians often arrive at homes or workplaces within hours of contact. The business handles windshield and window repairs with professional communication, though a recurring criticism involves last-minute cancellations and scheduling conflicts that left some clients without timely service.

  • Google rating: 5.0 out of 5 from 361 reviews (99% five-star).
  • Reviews on this page: 361 Google reviews (343 with written comments, 61 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Auto Glass Repair serving Gary, Indiana.

Data from Google, last updated October 28, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability97Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 98 (median 91)Reliability: 97 (median 90)Value: 100 (median 100)Momentum: 100 (median 100)
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taz Auto Glass Mobile Service: 98/100 on this factor. Category median: 91.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taz Auto Glass Mobile Service: 97/100 on this factor. Category median: 90.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taz Auto Glass Mobile Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taz Auto Glass Mobile Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
–

Bar = this company · dark tick = category median.

Star ratings

361 Google reviews we collected

  • 5 stars35999%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 343 written reviews

  • Praise87299%
  • Complaints51%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4468%
  • Reasonable2132%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response18621%
  • Staff & attitude18021%
  • Would recommend15217%
  • Quality & results15017%
  • Price & value13415%
  • Communication465%
  • Honesty & trust293%

What customers talk about

We read 343 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I had an incident involving my car window and they were able to fix it the same day.”
  • “Needed services on short notice and found Taz Auto Glass mobile Service very professional, friendly, reliable and got the job done fast”
  • “I would highly recommend them and will come to them next i need there service.”
    “I do not recommend”
  • “Did a great job on my window, and they come out right to your house at a price thats cheaper than you driving and waiting at a actual shop somewhere.”
    “We were looking for a dependable, friendly and reasonably priced company to replace his damaged car window.”
  • “Amazing windshield repair and affordable, very nice guy!”
  • “He was explaining to me he has been doing it for 24 years or so.”
  • “Professional, Fast Service, Reliable, and Quality work!”

People customers mention

  • Diego 48 reviews
  • Recommend 4 reviews
  • Safelite 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Taz Auto Glass Mobile Service for 6 kinds of job. Pick one to see what they paid and said.

Recent reviews

Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had an incident involving my car window and they were able to fix it the same day. Very professional and covienient service.

Great priceAuto windshield repair
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

New windshield. Taz Auto Glass are awesome. Fast, friendly, great work. I will use forever as long as I drive Chicagoland highways. Highly recommended. Thank you Diego *****

Auto windshield repair
Erica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Needed services on short notice and found Taz Auto Glass mobile Service very professional, friendly, reliable and got the job done fast Definitely highly recommended

Reasonable priceAuto side window replacement
Marc5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Bad business man. Canceled first time because of weather. Rescheduled a week later. The day of installation, I had to call and he said I was scheduled for the next day. I was told, he has the right to deny my business and hung the phone up. I do not recommend

Albert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Diego was great to work with. He is down to earth and very professional. He was explaining to me he has been doing it for 24 years or so. He is very experienced and easy to work with! My windshield was replaced quickly.

Eddie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Did a great job on my window, and they come out right to your house at a price thats cheaper than you driving and waiting at a actual shop somewhere. Cant go wrong with this company its a win win!

Great priceAuto windshield repair

Photos

Customer reviews

5.0 ★★★★★ 361 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Josh H3 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an incident involving my car window and they were able to fix it the same day. Very professional and covienient service.

  • Price assessment: Great price
  • Services: Auto windshield repair
Patrick Filas2 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

New windshield. Taz Auto Glass are awesome. Fast, friendly, great work. I will use forever as long as I drive Chicagoland highways. Highly recommended. Thank you Diego *****

  • Services: Auto windshield repair
Erica Allen2 reviewsTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed services on short notice and found Taz Auto Glass mobile Service very professional, friendly, reliable and got the job done fast Definitely highly recommended

  • Price assessment: Reasonable price
  • Services: Auto side window replacement
Marc Roberts5 reviewsTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bad business man. Canceled first time because of weather. Rescheduled a week later. The day of installation, I had to call and he said I was scheduled for the next day. I was told, he has the right to deny my business and hung the phone up. I do not recommend

Response from the owner · a month ago

Hello, Marc You were denied service because as we were on the phone I stated to you, "please give me time to call you back and see where your technician is to give you an ETA." You were canceled because your frustration got the best of you and you started addressing employees with vulgar language, and threats. We have a Zero Tolerance policy for profanity, vulgarity, and even moreso, threats. We apologize that we could not exceed your expectations but we stand on respect, especially when directed towards any employee here at Taz Auto Glass.

Albert Alfano1 reviewTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Diego was great to work with. He is down to earth and very professional. He was explaining to me he has been doing it for 24 years or so. He is very experienced and easy to work with! My windshield was replaced quickly.

Eddie Freiberg7 reviewsTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a great job on my window, and they come out right to your house at a price thats cheaper than you driving and waiting at a actual shop somewhere. Cant go wrong with this company its a win win!

  • Price assessment: Great price
  • Services: Auto windshield repair
Eder Gonzalez1 reviewTotal number of Google reviews Eder has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service. Vary polite. Gave me a quote quickly. Came on time. I would highly recommend them and will come to them next i need there service.

  • Price assessment: Great price
  • Services: Auto windshield repair
michael roye4 reviewsTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were professional and good people to do business with. They replaced my front windshield and I am completely satisfied.

  • Price assessment: Great price
  • Services: Auto windshield replacement
Patriece Lawrence5 reviewsTotal number of Google reviews Patriece has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Diego came to our house and fixed my mom’s window within 30 minutes!! Fast service, absolutely great customer service and the replacement window is better than the original!! Very reasonable pricing!!

  • Price assessment: Great price
  • Services: Auto windshield repair
Eric Cook7 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and fast! Great work and very professional!

  • Price assessment: Great price
  • Services: Auto windshield repair, Auto windshield replacement

Taz Auto Glass Mobile Service on Google Maps →

Business details