iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★113 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight competitive pricing, rapid service turnaround, and professional communication regarding windshield replacements and window regulator repairs. Reviews note that appointments are often scheduled for the same day or next day, with work completed in under three hours and transparent estimates provided upfront. The business maintains a perfect five-star rating from one hundred thirteen reviews, though the owner has not replied to any customer feedback.
Google rating: 5.0 out of 5 from 113 reviews (99% five-star).
Reviews on this page: 113 Google reviews (97 with written comments, 5 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 10, 2026.
Service: Auto Glass Repair serving Gary, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Shield Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shield Auto Glass: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shield Auto Glass: 95/100 on this factor. Category median: 90.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shield Auto Glass: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shield Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shield Auto Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars11299%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
100%praise
Praise253100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6425%
Staff & attitude4819%
Would recommend4217%
Quality & results3915%
Price & value3915%
Honesty & trust125%
Communication104%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We got our services done on the same days we had called them, and they were quick and precise with their work.”
“…rst time they fixed my driver window regulatior less then a hour very professional and kind explains what you needs are for your vehicle ty I will be…”
“Overall, I would strongly recommend their business and booking with them again.”
“Great service, fast work, very reasonably priced, and highly professional.”
“Great customer service, showed care while working on my vehicle and was competitively priced.”
“Very transparent and informed me about every step being taken.”
“…driver window regulatior less then a hour very professional and kind explains what you needs are for your vehicle ty I will be back…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Shield Auto Glass for 6 kinds of job. Pick one to see what they paid and said.
NNessa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Working with them was an overall positive experience. Not only did they have great pricing, but they were very flexible with their schedules as well. We got our services done on the same days we had called them, and they were quick and precise with their work. Overall, I would strongly recommend their business and booking with them again.
Great priceInstallation
RRotunda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I came to Shield auto it was my first time they fixed my driver window regulatior less then a hour very professional and kind explains what you needs are for your vehicle ty I will be back
Reasonable priceAuto power window repair
KKristine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Compared to other companies Sheild Auto was half the price and only a one day wait. Amazing service! Will come back anytime I need a repair.
Great priceAuto side window replacement
MMitch3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
SHIELD Glass was an amazing company to work with. I had a leaking windshield on my truck and they were able to get me in the same day, and had my truck for less than 3 working hours and it was already done. Very transparent and informed me about every step being taken. They addressed me by name every time I called…
PpaulLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Needed a windshield replaced. Received the glass quick, and did a great job. Quick and easy transaction that doesn’t hurt the pocket.
Great priceAuto windshield repair
MMichele13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great service, fast work, very reasonably priced, and highly professional. Shield Auto Glass made the whole process easy and stress-free. Highly recommended!
Great priceInstallationAuto windshield replacement
Working with them was an overall positive experience. Not only did they have great pricing, but they were very flexible with their schedules as well. We got our services done on the same days we had called them, and they were quick and precise with their work. Overall, I would strongly recommend their business and booking with them again.
Price assessment: Great price
Services: Installation
R
Rotunda Steele4 reviewsiTotal number of Google reviews Rotunda has written across all businesses on Google Maps, not just this one.
I came to Shield auto it was my first time they fixed my driver window regulatior less then a hour very professional and kind explains what you needs are for your vehicle ty I will be back
Price assessment: Reasonable price
Services: Auto power window repair
K
Kristine Tinsley4 reviewsiTotal number of Google reviews Kristine has written across all businesses on Google Maps, not just this one.
SHIELD Glass was an amazing company to work with. I had a leaking windshield on my truck and they were able to get me in the same day, and had my truck for less than 3 working hours and it was already done. Very transparent and informed me about every step being taken. They addressed me by name every time I called them.
Prices were very fair!
Will definitely do business with them again if the need arises!
P
paul mosquedaLocal Guide · 25 reviewsiTotal number of Google reviews paul has written across all businesses on Google Maps, not just this one.
Great service, fast work, very reasonably priced, and highly professional. Shield Auto Glass made the whole process easy and stress-free. Highly recommended!
Price assessment: Great price
Services: Installation, Auto windshield replacement
S
Steve7 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Saw this business online when I was searching for a windshield repair shop. Nervous to go in because my windshield had just cracked, I did not know what to expect. Came first thing in the morning. Caesar was honest, looked at my windshield, gave me the worst and best case scenarios and went to work. Was very thorough and I was in and out within an hour. Great customer service, showed care while working on my vehicle and was competitively priced. I would recommend his services to anyone that needed it!
Price assessment: Great price
Services: Auto windshield repair
S
steve polivka4 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
There are not enough good things I can say, super professional, incredibly nice, extremely detailed and transparent. A very pleasant experience, will be taking my business there again for sure
