Glass repair service · Bal Harbour, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty91−0.9Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 18%
4.8★★★★★252 Google reviews · 24 photos
91%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional staff, reasonable pricing, and quick turnaround for services including windshield repair, custom glass fabrication, and window replacement. Positive reviews highlight friendly communication, punctual arrivals, and thorough cleanup after work is completed. In contrast, several low-star reviews describe significant delays, incorrect measurements, poor communication, and unfinished jobs, with some customers reporting additional charges for errors or damage caused during installation.
Google rating: 4.8 out of 5 from 252 reviews (91% five-star).
Reviews on this page: 252 Google reviews (171 with written comments, 9 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: November 8, 2026.
Service: Window Replacement Service serving Bal Harbour, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Glass Doctor of MiamiWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Miami: 80/100 on this factor. Category median: 91.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Miami: 65/100 on this factor. Category median: 89.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Miami: 91/100 on this factor. Category median: 91.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Miami: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Miami: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Miami: 73/100 on this factor. Category median: 57.B
73
Bar = this company · dark tick = category median.
Star ratings
252 Google reviews we collected
4.8of 5
5 stars23091%
4 stars83%
3 stars10%
2 stars00%
1 star135%
Praise vs complaints
Phrases our text analysis found in 171 written reviews
97%praise
Praise31097%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price735%
Reasonable1155%
Overpriced00%
Not sure210%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8125%
Staff & attitude7223%
Quality & results5718%
Price & value4414%
Would recommend4113%
Communication155%
Honesty & trust103%
What customers talk about
We read 171 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast turn-around for a relatively complicated window situation.”
“The workers were friendly, cordial and very knowledgeable.”
“Great price and excellent service with a kind heart and generous attention.”
“This has been the worst experience I’ve had with a company for replacing just three glass panels.”
“The staff from start to finish are professional, courteous & reasonably priced.”
“Very expensive!”
“I would highly recommend the Glass Doctor to everyone!”
“Good service, easy to communicate with them and get the service done fast”
“had to replace the rear driver side window on my mercedes sprinter after it shattered and honestly i didnt know where to go.”
People customers mention
Daniel6 reviews
Pierre4 reviews
Safelite3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor of Miami for 6 kinds of job. Pick one to see what they paid and said.
ChrisLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great job by the team on my windshield. What I appreciated is that they did repair the rock chip and not try to sell me a new wind shield as was done by 3 other companies in Doral. Thank you 🙏
Auto windshield repair
Barbara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The workers were friendly, cordial and very knowledgeable. I showed them the window pane that needed replacing and they went right to work. The work took less than an hour and they cleaned the area when they were done. I would use them again if needed.
Reasonable priceWindow repair
AmineLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Perfect service! Fast turn-around for a relatively complicated window situation. Getting a quote and finding a time took less than 5mins online by just updating pictures. Sammy had also so much experience.
Adriana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Daniel un personal de la oficina es muy profesional!!
Atención A1 ⭐️⭐️⭐️⭐️⭐️
Me asistió en todos los pasos a seguir 🙌🏻🙌🏻
Mil Gracias
Auto windshield repair
robbie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with this glass company! I ordered a custom piece of glass for my table, and everything went smoothly from start to finish. Daniel was absolutely wonderful—professional, helpful, responsive, and made the whole process easy. The glass was exactly what I needed and the quality was excellent.
Great priceService not listed
MichelleLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the 2nd time that I’ve called the Glass Doctor due to an accidental glass break from edging the lawn and throwing a rock. They worked directly with the gardening company and replaced the glass in timely manner. Their service workers are polite and professional and cleaned up their mess. Highly recommend!
Great job by the team on my windshield. What I appreciated is that they did repair the rock chip and not try to sell me a new wind shield as was done by 3 other companies in Doral. Thank you 🙏
Services: Auto windshield repair
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
We really appreciate you sharing your experience, Chris. It means a lot to know our team could help with your windshield by providing the repair you needed, instead of recommending unnecessary replacement. Thank you for trusting Glass Doctor Of Miami and taking the time to let us know how it went. If you ever need glass help again, we’d be glad to assist!
Barbara Thomas3 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
The workers were friendly, cordial and very knowledgeable. I showed them the window pane that needed replacing and they went right to work. The work took less than an hour and they cleaned the area when they were done. I would use them again if needed.
Price assessment: Reasonable price
Services: Window repair
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
It is wonderful to hear that the team was both welcoming and efficient during your window replacement. We appreciate you highlighting the quick service and the care taken to clean up afterward. Thank you for choosing Glass Doctor Of Miami and for sharing your thoughtful feedback. We look forward to assisting you again if the need arises!
Amine HelouLocal Guide · 16 reviewsiTotal number of Google reviews Amine has written across all businesses on Google Maps, not just this one.
Perfect service! Fast turn-around for a relatively complicated window situation. Getting a quote and finding a time took less than 5mins online by just updating pictures. Sammy had also so much experience.
Response from the owner · 3 weeks ago
We really appreciate your feedback! It is great to hear the online process was quick and that your window project was handled smoothly from start to finish. Thank you for choosing Glass Doctor Of Miami and for taking the time to write about your experience. We’d be happy to help you again if you ever need us!
Adriana C Ortega1 reviewiTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
Daniel un personal de la oficina es muy profesional!!
Atención A1 ⭐️⭐️⭐️⭐️⭐️
Me asistió en todos los pasos a seguir 🙌🏻🙌🏻
Mil Gracias
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Nos alegra mucho saber que nuestro equipo pudo acompañarte con atención en cada paso y que el trato profesional hizo la diferencia. Muchas gracias por compartir tu experiencia y por elegir Glass Doctor Of Miami. ¡Nos encantaría ayudarte nuevamente cuando lo necesites!
robbie Cohen5 reviewsiTotal number of Google reviews robbie has written across all businesses on Google Maps, not just this one.
I had a great experience with this glass company! I ordered a custom piece of glass for my table, and everything went smoothly from start to finish. Daniel was absolutely wonderful—professional, helpful, responsive, and made the whole process easy. The glass was exactly what I needed and the quality was excellent.
Price assessment: Great price
Services: Service not listed
Repair wait time: 0–1 hr
Response from the owner · a month ago
It is wonderful to hear that your custom glass project went so smoothly and that our team member made everything easy for you. Thank you for taking the time to share your feedback and for trusting Glass Doctor Of Miami with your table glass. We're glad the quality met your expectations and truly appreciate your kind words. We hope to help you with future glass needs!
Michelle SandersLocal Guide · 37 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
This is the 2nd time that I’ve called the Glass Doctor due to an accidental glass break from edging the lawn and throwing a rock. They worked directly with the gardening company and replaced the glass in timely manner. Their service workers are polite and professional and cleaned up their mess. Highly recommend!
Response from the owner · 2 months ago
We really appreciate your continued trust and recommendation. It's wonderful to hear that our team could help coordinate with the gardening company and handle your repair quickly and professionally. Thank you for choosing Glass Doctor Of Miami again. If you ever need help in the future, we're always here to assist.
Sherry EdwardsLocal Guide · 95 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
The staff from start to finish are professional, courteous & reasonably priced. I will definitely call again if I need glass repair again
Price assessment: Great price
Services: Window repair
Response from the owner · 2 months ago
Knowing you found our team professional, friendly, and fairly priced is wonderful to hear. Thank you for sharing your experience and for trusting Glass Doctor Of Miami. We're always happy to help whenever you need glass repair again!
Jonathan E3 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Nice people. Professional and helpful. Would recommend to anyone. Thanks again.
Price assessment: Great price
Services: Glass installation
Response from the owner · 5 months ago
Thank you so much, Jonathan, for your wonderful feedback. We truly appreciate your kind words and recommendation. It means a lot to know you found our team professional, helpful, and friendly. If you ever need anything else, we’re always here to help!
Wanda Oneferu-bey12 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
The service was impeccable! Daniel was great and held our hand through the entire process. The glass was customized for my mirror and tables and was done to perfection.
Thank you Glass Doctor.
Price assessment: Reasonable price
Services: Glass installation
Response from the owner · 6 months ago
Thank you so much for your kind words, Wanda! We're delighted to hear that Daniel provided impeccable service and guided you through every step. It's wonderful to know that you're pleased with your customized mirror and table glass. We sincerely appreciate your trust in Glass Doctor of Miami and look forward to helping you again in the future.
Carlos Alonso1 reviewiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
They do not appear to be a responsible company. I hired them to replace a broken pane of glass, and—in addition to taking far too long—when they installed it, the glass cracked again. I filed a complaint, but they refused to take responsibility, even though less than 24 hours had passed since they had replaced it. They are not serious professionals. The restaurant in question is a Wingstop located in Naranja, near Homestead.
Response from the owner · Edited 7 months ago
**“We’re sorry to hear about your frustration. However, this description does not reflect the service we provided. The glass was installed correctly on 12/04/2024, and there were no signs of stress, damage, or installation issues at the time of completion.
You contacted us on 01/10/2025, and we immediately scheduled a technician to assess the breakage on 01/15/2025. The glass manufacturer also sent their warranty technician the following day. Both independent assessments reached the same conclusion: the breakage was consistent with an external impact, not an installation defect.
At that time, the manufacturer offered you a 25% discount on a replacement pane, but we did not receive any further communication from you until this review.
We always stand behind our workmanship, but we cannot assume responsibility for damage that occurs after installation due to factors outside our control.
We take our work seriously and serve many commercial clients throughout the Homestead and Naranja area, including the Wingstop location you mentioned. Our team follows industry‑standard procedures on every job, and we remain committed to professionalism, transparency, and quality service.”**
