Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty77−2.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREGlass Doctor of Michigan City
Gary, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.8★ from 194 Google reviews
Report card
Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Michigan City is better than 84% of auto glass repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Michigan City is better than 93% of auto glass repair.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Michigan City is better than 77% of auto glass repair.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Michigan City is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Michigan City is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Michigan City is better than 41% of auto glass repair.C
41
Reviews for your job
Customers hired Glass Doctor of Michigan City for 5 kinds of job.
Glass Doctor of Michigan City for auto windshield replacement
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 8 Google reviews tagged “Auto windshield replacement”
Missy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Prompt service and great job!!
Not sureAuto windshield replacement
Rachele2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
With having two locations. It was easy to schedule an appointment in my schedule. They have a comfortable waiting area and the employees are very friendly and helpful. I feel they were competitively priced and I felt good leaving knowing have a warranty. I have already referred them to a friend!
Reasonable priceAuto windshield replacement
Hub1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They went the extra mile as the saying goes. Reattaching the stickers and window shade to the windshield!
Reasonable priceAuto windshield replacement
Dagwood1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
I made a comment about another Auto Glass installer under this company's name. That was an error on my part. The other company had a similar name. My error and I apologize to Glass Doctor for my error. I used Glass Doctor in Valparaiso to replace my cracked windshield and I could not ask for a more professional…
Auto windshield repairAuto windshield replacement
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Rating only, no written review.
Reasonable priceAuto windshield replacement
Richard4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Auto windshield replacement+ Responsiveness+ Punctuality+ Quality
DaveLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Glass installationAuto power window repairAuto side window replacement+ Responsiveness+ Punctuality+ Quality
Ric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Rating only, no written review.
Auto windshield replacement+ Responsiveness+ Quality+ Professionalism
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 27%Reasonable 60%Overpriced 0%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Window repair | 11 | — |
| Auto windshield repair | 11 | — |
| Glass installation | 9 | — |
| Auto windshield replacement | 8 | — |
| Window installation | 4 | — |
